Job Summary

We are seeking a proactive and detail-oriented Marketing & CRM Executive to support our Property Resales and Leasing business. The successful candidate will assist in marketing activities, customer relationship management, client communications, and data analysis to enhance customer engagement and support business growth.

Key Responsibilities

• Support marketing activities for property resale and leasing campaigns.
• Create, update, and manage marketing content across digital channels and CRM platforms.
• Maintain and update customer databases, ensuring data accuracy and completeness.
• Manage customer inquiries through email, social media platforms, and telephone communications.
• Conduct outbound calls to prospects and clients as required.
• Coordinate with internal teams and external stakeholders to support marketing and sales initiatives.
• Prepare regular reports and analyze customer and marketing data using Excel.
• Utilize Pivot Tables and other analytical tools to identify trends and provide actionable insights.
• Monitor customer interactions and support CRM activities to improve customer experience and retention.
• Assist in administrative and operational tasks related to marketing and customer service functions.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, Real Estate, or a related field.
• 1–3 years of experience in marketing support, CRM, customer service, or a related role.
• Experience in the real estate industry is an advantage.
• Strong customer service and communication skills.
• Proficiency in Microsoft Excel, including Pivot Tables and data analysis functions.
• Good analytical and problem-solving skills.
• Strong command of English, both written and spoken.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Proactive, organized, and detail-oriented.