Key Responsibilities

1. Quotation Management

• Support sales team in preparing quotations and proposals.
• Ensure pricing, discounts, and commercial terms comply with company policy.
• Validate quotations against cost and margin requirements before release.
• Manage approval workflow for special pricing or exceptions.
• Track quotation-to-order conversion and maintain quotation records.

2. Order Management

• Validate customer purchase orders against approved quotations, contracts, and terms.
• Confirm compliance with internal policies, tax, and legal requirements.
• Coordinate with supply chain/logistics for order fulfillment and delivery.
• Monitor order backlog and ensure accuracy of system entries.

3. Inventory Monitoring

• Monitor stock levels to ensure timely order fulfillment.
• Coordinate with warehouse and procurement for replenishment.
• Track inventory turnover, slow-moving, and obsolete stock.
• Ensure reconciliation between system records and physical stock.
• Provide inventory insights to support sales forecasting.

4. Delivery & Fulfillment

• Coordinate product/service delivery with logistics and project teams.
• Track delivery timelines and resolve issues proactively.
• Ensure customer acceptance and documentation are obtained.

5. Billing & Invoicing

• Prepare and issue invoices based on delivery or contractual milestones.
• Ensure billing accuracy regarding pricing, VAT, withholding, and currency.
• Work with finance for timely posting and dispatch of invoices.

6. Revenue Assurance

• Ensure revenue recognition aligns with accounting standards (IFRS/GAAP).
• Track deferred vs. recognized revenue.
• Minimize leakage by reconciling quotations, orders, deliveries, and invoices.

7. Accounts Receivable & Collection Support

• Monitor outstanding payments and aging reports.
• Support finance/credit control teams in customer follow-ups.
• Resolve disputes related to invoicing or contract terms.

8. Governance & Compliance

• Review and approve commercial terms in contracts and customer agreements.
• Implement internal controls to mitigate revenue leakage and credit risk.
• Ensure adherence to corporate governance, regulatory, and audit standards.

9. Reporting & Analytics

• Provide dashboards and reports on quotations, orders, billing, collections, and inventory.
• Track KPIs: quotation-to-order conversion, order backlog, billing cycle time, DSO (Days Sales Outstanding), inventory turnover.
• Deliver business insights for strategic planning and decision-making.
• Recommend process improvements and automation (ERP/CRM tools).

Qualifications

• Bachelor’s degree in Business Administration, Finance, Supply Chain, or related field.
• 5–8 years’ experience in commercial operations, order-to-cash, or sales operations.
• Strong knowledge of quotation, order management, billing, and inventory processes.
• Proficiency in ERP/CRM systems (SAP, Oracle, Salesforce, or Microsoft Dynamics).
• Understanding of accounting standards (IFRS/GAAP) and revenue recognition principles.
• Strong analytical, problem-solving, and negotiation skills.
• Excellent communication and cross-functional collaboration abilities.
• Experience driving process efficiency and digital transformation.

Key Skills

• Quotation & contract management
• Order-to-Cash process management
• Inventory control and optimization
• Billing accuracy & revenue assurance
• Data analysis and reporting (Excel, Power BI, or similar)
• ERP/CRM system proficiency
• Governance, compliance, and risk management
• Stakeholder engagement and leadership