Job Responsibilities

• Supervise, manage, and support Product Consultant (PC) teams across assigned stores or areas.
• Set, monitor, and follow up on sales performance to ensure achievement of company targets.
• Motivate and coach PC staff to improve sales performance and customer service.
• Conduct regular store visits to ensure proper product displays, promotional materials, store conditions, and brand presentation.
• Monitor staff attendance, work schedules, discipline, and overall performance.
• Provide on-the-job training and guidance on sales techniques, product knowledge, and customer service.
• Coordinate with store managers, sales teams, operations teams, and other relevant departments.
• Monitor product availability and inventory levels, and report out-of-stock issues to the relevant parties.
• Prepare and submit sales reports, market updates, competitor activities, and operational issues identified at each store.
• Support the recruitment, interviewing, onboarding, and replacement of PC staff within the assigned area.
• Ensure that promotional campaigns and in-store activities are implemented according to company plans and standards.
• Handle and resolve operational issues arising at stores in a timely and professional manner.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in any field.
• At least 2 years of experience in supervising or managing Product Consultants, retail sales staff, or promotional teams.
• Experience in retail, consumer products, home appliances, IT products, or other relevant industries will be an advantage.
• Strong leadership, team management, coaching, and problem-solving skills.
• Ability to motivate and drive the team to achieve sales targets.
• Good analytical skills with the ability to prepare and review sales performance reports.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Good communication, coordination, and negotiation skills.
• Able to travel regularly to assigned stores and locations.
• Possession of a valid driving licence and personal vehicle will be an advantage.
• Able to work according to retail business schedules, including weekends and public holidays when required.