Principal Accountabilities:

1. Process Analysis and Evaluation:

• Conduct comprehensive analysis of existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.

• Collaborate with stakeholders to understand business requirements and align process changes with strategic goals.

• Utilize data-driven insights to identify key performance indicators (KPIs) and measure process performance and outcomes.

2. Process Design and Implementation:

• Develop and design streamlined processes and procedures that enhance productivity, reduce costs, and improve overall operational efficiency.

• Ensure that new processes are clearly documented, communicated to relevant teams, and effectively implemented.

• Work with cross-functional teams to gain buy-in and ensure smooth integration of process changes.

3. Process Monitoring and Optimization:

• Establish mechanisms for ongoing monitoring and evaluation of implemented processes to identify potential issues or deviations.

• Regularly analyze performance data, gather feedback, and adjust as needed to continuously improve processes.

• Implement best practices and industry standards to further optimize business processes.

4. Change Management and Leadership:

• Lead change management initiatives to foster a culture of continuous improvement and process excellence.

• Engage and educate employees at all levels on process changes, addressing concerns, and promoting adoption.

• Provide guidance and support to teams during the transition phase and ensure adherence to new processes.

5. Continuous Improvement:

• Act as a champion for process excellence, promoting a culture of continuous improvement within the organization

• Identify opportunities to automate processes or integrate other technology solutions to streamline workflows.

• Monitor industry trends and best practices related to BPMN and process documentation to drive ongoing improvements.

Qualifications:

• Bachelor's degree in Business Administration, Management, Engineering, Supply Chain or a related field. Master's degree is a plus.
• Proven experience (typically 5+ years) in business process management, process improvement, or related roles.
• Fluent English
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.
• Excellent project management skills with the ability to lead cross-functional teams effectively.
• Strong communication and interpersonal skills to collaborate with diverse stakeholders.
• Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (Business Process Model and Notation).
• Familiarity with process modeling and workflow software tools.
• Ability to adapt to a dynamic and fast-paced work environment
• Knowledge of customer experience management approaches and methodologies a plus