About the Job

Hello, we’re L’Oréal Thailand.

We’re not just building brands; we’re shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading—this might be the opportunity you’ve been searching for.

A Day in the Life

As a Consumer Relation Manager, you’ll be the driving force behind our customer engagement strategy. You’ll lead CRM initiatives, loyalty programs, and personalization efforts to create seamless, data-driven experiences that delight our customers and strengthen brand loyalty.

Here’s What Your Day-to-Day Will Look Like

Lead CRM Transformation:
Drive the renovation of Thailand’s CRM tech ecosystem to enable advanced lifecycle automation, data insights, and new sales channels.

Shape Customer Engagement Programs:
Redesign loyalty programs, automate lifecycle campaigns, and optimize data collection strategies to improve lead conversion and customer profiles.

Enhance Customer Experience:
Roll out and analyze Net Promoter Score (NPS) frameworks, and create seamless journeys across online and in-store touchpoints using clienteling and connected beauty tools.

Drive Personalization:
Identify and scale winning personalization use cases across all consumer touchpoints to maximize conversion and revenue.

Innovate Engagement:
Pilot new ways to leverage our customer base and onboard known + unknown data for a 360° consumer view.

We Are Looking For

You’ll Thrive In This Role If You Have:

• At least 8 years’ experience in CRM, ideally from best-in-class industries.
• Experience in digital marketing, e-commerce, and retail preferred.
• Strong presentation skills and the ability to turn complex data into actionable insights.
• Excellent collaboration skills to work cross-functionally in a fast-paced environment.
• Advanced analytical skills and strategic thinking.
• A background or interest in luxury beauty and cosmetics.

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!).
• Real responsibility from day one, there’s no sitting on the sidelines at L’Oréal.
• An environment where people of every ethnicity, social background, age, religion, gender, and sexual orientation, as well as people with disabilities—are accepted, can speak up, will thrive, and are celebrated!
• A chance to contribute to something bigger! Many of our brands have societal and environmental causes to make a concrete difference.

Who We Are

Hello, we’re L’Oréal. For over a century, we’ve been dedicated to one sole vocation: creating beauty that moves the world. With a presence in over 150 countries and 37 international brands, we are the global leader in beauty. Our mission is to provide the best in beauty innovation to all women and men around the world, respecting their diversity.

We’re committed to guaranteeing inclusive recruitment processes and advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.