Senior Associate, Sales Management & Tracking Job Details | TRUE

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• Marketing

• Media, Creative & Design

• Sales / AE

• Frontline Sales (Telesales)

• Customer Service

• Product Development

• Data Science / Digital Analytic

• Network Engineering

• Information Technology

• Corporate Support

• Human Resources

• Finance / Accounting

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Job Description

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Job Title:

Senior Associate, Sales Management & Tracking

Posting Start Date:

24/07/2026

Job Description

Job Summary

Responsible for analyzing business requirements and translating them into effective system solutions, functional specifications, and technical requirements to support business objectives. Collaborates with cross-functional teams throughout the delivery lifecycle to ensure solution quality, efficient implementation, and successful business outcomes

Job Responsibilities*

• Analyze business requirements and translate them into functional specifications, user stories, business rules, and system requirements. .

• Design system solutions, process flows, integration requirements, API specifications, data mapping, and system behavior.

• Collaborate with Product Owners, Business Analysts, Developers, QA, DevOps, Security, Operations, and stakeholders to ensure solution feasibility and alignment.

• Support development activities through requirement clarification, solution reviews, and impact assessment.

• Support SIT/UAT activities, defect investigation, root cause analysis, and resolution coordination.

• Utilize AI tools to improve requirement analysis, documentation quality, testing preparation, and delivery efficiency.

• Drive continuous improvement through knowledge sharing, reusable assets, best practices, and process optimization.

Qualifications

• Bachelor's Degree or higher in Computer Science, Computer Engineering, Information Technology, Business Information Systems, or related fields.

• Minimum 5 years of experience in System Analyst, Solution Analyst, Business Analyst, Technical Analyst, or similar roles.

• Experience gathering and translating business requirements into functional and technical solutions.

• Experience working in Agile/Scrum project environments.

• Experience supporting system integration, SIT/UAT, and production issue resolution.

• Experience in Telecommunications, Banking, Financial Services, Digital Platforms, CRM, Mobile Applications, or related industries would be advantageous.

• Knowledge of System Analysis, Solution Design, and Software Development Life Cycle (SDLC).

• Understanding of Agile/Scrum methodologies and software delivery practices.

• Knowledge of application architecture, API integration, database concepts, and system interfaces.

• Demonstrate an active AI-first mindset by applying context engineering techniques (structured context design, precision system prompting) and leveraging AI agents to accelerate requirement analysis, spec drafting, and architecture research—while critically evaluating AI outputs to ensure technical accuracy, security, and data privacy compliance.

• Utilize daily industry-standard tools (Jira, Confluence, Postman, Swagger/OpenAPI, Figma) to draft, document.

• Provide hands-on technical guidance during testing phases and post launch clarifying integration specifications, analyzing root causes of complex defects, and ensuring engineering delivery aligns with architectural intent.

• Enforce security-by-design and privacy standards across all API and integration specs, ensuring strict compliance with IDOR risk mitigations, PII data protection, and PDPA regulations.

• Strong analytical, problem-solving, and requirement elicitation skills.

• Effective communication and stakeholder management skills.

• Ability to prepare clear functional and technical documentation.

• Proficiency in AI-enabled tools and technologies to enhance analysis, documentation, and delivery efficiency.

• Ability to work collaboratively in a cross-functional environment.

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