responsible for customer service
To handle all inbound calls to ensure a clear understanding in order to minimize any potential dissatisfaction, complaints and attrition
To meet and exceed call quality guidelines.
To take ownership of customer problems and ensure they are resolved to the delight of the customer
To meet daily call volumes and achieve abandonment rate and all other key KPI's as agreed in the Service Level Agreements
Other tasks as assigned
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?