Boutique Client Engagement Specialist
ที่ชาเนล (ประเทศไทย)- Supports the Boutique Management (Head of Boutique and Deputy Head of Boutique) in driving a client-centric culture within the boutique to champion client engagement so as to develop long lasting relationships with clients and to ensure that the Brand is perceived as the ultimate Service Destination.
- Gathers and shares the service achievements and success stories in order to celebrate, to inspire and to motivate the boutique teams to surpass the expectations of customers.
- Supports Boutique Management in sustaining Client Service Values as a mindset.
- Act as a champion for iCoco (Internal Client’s Portfolio Tools) and encourage Fashion Advisor to leverage on the tools for clientele
- As part of the Boutique team, participates in and supports day-to-day Operations as directed by Boutique Management.
- Luxury Fashion competition awareness: proactively seek out competitors’ information on Client Relationship or Experiences related activities, events, services and regularly reports to Boutique Management and Marketing team.
- Understands Customer Relation Management (CRM) strategy, client segmentation and objectives of marketing activities and tools, and translates them into boutique operational actions.
- Holds regular meetings with Marketing team to bridge Office and Boutique updates.
- Works closely with Marketing and Boutique teams to select customers based on Client activity / events objectives.
- Understands the clients and their behaviors in the Boutique and be able to address the issues in order to improve client’s performance.
- Manage and act as a center to support team on building long term relationships with clients using a diverse range of tools and touch points like spontaneous gestures, in-boutique Client activities, exclusive services etc.
- Responsible for budget of Spontaneous gestures and Gifting management with priority base on key clients’ portfolio
- Reviews at agreed intervals with Fashion Advisors on the progress of each client in Fashion Advisor’s portfolio
- Monthly tracking on Client strategy performance at the boutique and come up with key learning and solution for improvement.
- Follows-up on Key Performance Indicators to measure the effectiveness of campaign.
- Collaborating with a dedicated team in a fast-paced retail environment both locally and internationally.
- Leading and delivering business impacts by your expert and support to both staff and clients.
- A minimum of 3 years’ experience in Customer Relationship Management (CRM) or Customer Experience Management (CEM).
- Solid experience in CRM data management, data insights, or other client data-focused roles, with intermediate to advanced data analysis skills (advanced proficiency is highly desirable). Ability to interpret data, identify patterns, gaps, and trends, and translate insights into actionable strategies.
- Prior experience in the luxury fashion industry is highly desirable.
- Exceptional communication skills in both Thai and English, with the ability to tailor communication styles to suit diverse audiences.
- Genuine passion for building lasting client relationships, with a strong service-oriented mindset.
- Enthusiasm for luxury fashion, paired with a commitment to excellence, innovation, and a keen eye for detail.
- Professional, well-groomed appearance with a pleasant and dynamic personality.
- As the role will be based at Boutique, flexible and adaptable to retail working hours, including weekends and public holidays.
- The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.
- Ongoing training and development to enhance your skills and knowledge.
- A supportive team environment where your contributions are valued.
- Competitive compensation and benefits package.
ประสบการณ์ที่จำเป็น
- 3 ปี
เงินเดือน
- สามารถต่อรองได้
สายงาน
- บริหารผลิตภัณฑ์ / บริหารแบรนด์สินค้า
ประเภทงาน
- งานประจำ
เกี่ยวกับบริษัท
ที่ชาเนล รากฐานความสำเร็จของเราเกิดจากพนักงานที่คอยสร้างสรรค์คุณค่า มีความคิดสร้างสรรค์ สไตล์ ความทันสมัย เพื่อคอยตอกย้ำความคลาสสิก ตั้งแต่ช่วงต้นกำเนิดของ Coco Chanel ให้คงอยู่ตลอดมาจวบจนถึงทุกวันนี้ วัฒนธรรมในการสร้างสรรค์ผลิตภัณฑ์ที่มีคุณภาพคงอยู่ในทุกอณุของชาแนล ทุกคนต่างรู้สึกมีส่วนร่วมแบ่งป ...
ร่วมงานกับเรา: With a rich heritage and successful history in luxury fashion and cosmetics, Chanel is the global benchmark of modern elegance, impeccable quality and style. Our products, and our cultural values, blending both tradition and innovation, have been delivering the values of femininity, freedom and m ...
สวัสดิการ
- ประกันชีวิต
- ประกันสังคม
- ประกันอุบัติเหตุ
- ประกันสุขภาพ