ทักษะ:

Compliance, SAP, English

ประเภทงาน:

งานประจำ

• Responsible to serve customer by proceed order processing, product delivery, commercial documentations to meet service level agreement (SLA). Responding to customer enquiries and feedback the appropriate solutions to customer.
• Coordinate, negotiate and communicate with internal and external stakeholders to ensure customer orders fulfilment. The target is to ensure excellent service standards, customer satisfaction, compliance, and optimum cost of service.
• EDUCATION.
• Bachelor's Degree or higher in Business Administration or related.
• EXPERIENCE.
• Experience in customer service, sales coordinator, sale supports, sale operations will be advantage.
• New graduates are welcome.
• SAP knowledge (SD Module) will be advantage.
• Good command of spoken and written English.
• Good service mind, interpersonal and communication skill.
• OTHER REQUIREMENTS.

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• Handle escalated customer tickets, inquiries, and complaints from digital channels (app, chat, email, social media).
• Track SLA and customer satisfaction (CSAT) performance, ensuring timely and high-quality responses.
• Collaborate with cross-functional teams including chatbot developers, IVR and call center vendors to optimize customer touchpoints.
• Analyze recurring issues and customer feedback to identify pain points and drive service improvements.
• Support service process documentation, SOP updates, and internal QA audits.
• Coordinate with product, operations, and tech teams to ensure customer issues are resolved efficiently and root causes addressed.
• Utilize CRM and ticketing tools to manage case workflow and reporting dashboards.
• What we're looking for.
• Bachelor s degree in Business Administration, Communication, Customer Experience, or a related field.
• 2-3 years of experience in digital customer service, service operations, or customer care roles.
• Strong communication, empathy, and issue-resolution skills.
• Familiarity with CRM systems, helpdesk/ticketing tools, and service workflow platforms.
• Proactive, detail-oriented, and comfortable working in a fast-moving digital environment.
• Passionate about improving customer experience through both service and system enhancements.
• What we offer.
• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Access to company discounts and exclusive employee perks.
• If you're ready to embark on an exciting career in the dynamic world of Fintech, we encourage you to apply now!.

ทักษะ:

Procurement, Legal, Contracts

ประเภทงาน:

งานประจำ

• Identify and evaluate new IT resource platforms (e.g., container orchestration, database, and API management solutions) that support cloud-native architecture and operational goals.
• Conduct market and trend analyses to assess emerging technologies and innovations that could benefit the organization s infrastructure.
• Partner with internal teams to understand business needs and technical requirements, ensuring platform selections are aligned with organizational objectives.
• Vendor Sourcing & RFP Management:Develop and manage Requests for Proposal (RFPs) for platform acquisitions, including defining requirements, evaluating vendor proposals, and managing the selection process.
• Coordinate with procurement and legal teams to structure contracts that ensure compliance and maximize value.
• Maintain and develop relationships with vendors to stay informed on platform updates, negotiate contracts, and manage service agreements.
• Implementation Planning & Coordination:Define and document implementation strategies, collaborating with operations and engineering teams to ensure smooth deployment of selected platforms.
• Oversee platform rollout phases, including testing, configuration, and integration with existing systems.
• Establish performance metrics and benchmarks, ensuring platforms meet operational standards and achieve target service levels.
• Standards Development & Continuous Improvement:Contribute to the development of best practices, standards, and guidelines for platform management within cloud-native environments.
• Continuously monitor platform performance and usage, making recommendations for improvements or optimizations as needed.
• Support training initiatives and provide guidance to teams on platform features and best practices..
• At least 4-6 years of IT infrastructure, cloud services, or platform engineer roles.
• Bachelor s degree in Computer Engineering, Information Technology, Computer Science or related fields. a master s degree is a plus.
• Demonstrated experience in vendor sourcing, RFP processes, and managing technical implementations.
• Experience in installation and operation IaaS service such as VMware Vsphere, esxi, HyperV e.g.
• Experience in installation or operation PaaS and container cluster service e.g. AKS, Kubernetes, Redhat openshift is a plus.
• Knowledge on network security and cloud technology.
• Knowledge of monitoring tools (Prometheus, Grafana, Zabbix, Nagios).
• Knowledge of container orchestration (e.g., Kubernetes, OpenShift), databases (e.g., PostgreSQL, MySQL), and API gateway technologies (e.g., Kong, Apigee). The certifications in specific area is a plus.
• Experienced in ITIL framework.
• Strong communication skills to coordinate across technical and business teams.
• Analytical and strategic mindset with the ability to solve complex problems and drive project success.

ประเภทงาน:

งานประจำ

• จัดเตรียมและจัดทำ Master Test Plan, Test Scenario, Test Case, Test Data, Test สำหรับการตรวจสอบ.
• ทดสอบการออกแบบของโปรแกรม ตาม Functional ที่ออกแบบไว้.
• ตรวจสอบความถูกต้องของโปรแกรม ตามการออกแบบบน Figma design.
• ให้คำปรึกษา ช่วยเหลือและทำการทดสอบระบบงาน.
• วิเคราะห์ผลกระทบที่อาจเกิดขึ้นจากการนำระบบไปใช้งาน รวมทั้้งควบคุมการทดสอบระบบงานที่มีผลกระทบภายในกลุ่มระบบงาน.
• สรุปและรายงานผลการทดสอบให้กับหัวหน้างานได้รับทราบ.
• รวมรวมผลการทดสอบเอกสารการทดสอบต่างๆ และรายงานให้กับProject Manager และทีมงานที่เกี่ยวข้องทราบ.
• ร่วมจัดทำแผลและแนวทางในการสร้างมาตรฐานการให้บริการและสนับสนุนด้านทดสอบระบบ.
• วิเคราะห์ประสิทธิภาพการให้บริการ และวางแผนในการปรับปรุงกระบวนการอย่างต่อเนื่อง.
• จบการศึกษาระดับปริญญาตรี ขึ้นไป สาขาเทคโนโลยีสารสนเทศ หรือสาขาอื่นๆที่เกี่ยวข้อง.
• มีประสบการณ์ทำงาน 1-3 ปี.
• ความรู้ความเข้าใจใน Business Logic.

ทักษะ:

Express

ประเภทงาน:

งานประจำ

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Accounting and Financial Reporting Standards, Active Listening, Artificial Intelligence (AI) Platform, Auditing, Auditing Methodologies, Business Process Improvement, Communication, Compliance Auditing, Corporate Governance, Data Analysis and Interpretation, Data Ingestion, Data Modeling, Data Quality, Data Security, Data Transformation, Data Visualization, Emotional Regulation, Empathy, Financial Accounting, Financial Audit, Financial Reporting, Financial Statement Analysis, Generally Accepted Accounting Principles (GAAP) {+ 19 more}Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Available for Work Visa Sponsorship?.
• Government Clearance Required?.
• Job Posting End Date.

ทักษะ:

PeopleSoft, Compliance, SAP

ประเภทงาน:

งานประจำ

• Understand HR workflow and get requirements from stakeholders to design the automated process.
• Evaluate current HR systems and recommend enhancements or new solutions to improve user experience, efficiency, and data accuracy.
• Drive system integrations with Peoplesoft, O365, and other related systems.
• Ensure data privacy, compliance, and security standards are met across all HR platforms.
• Prepare HR Dashboard as a weekly and monthly basis.
• Provide user support, training, and documentation for HR systems and tools.
• QualificationsBachelor s or Master s degree in Human Resources, Information Technology, Business Administration, or a related field.
• 7+ years of experience in HR systems or HR digital transformation, with at least 2 years in a managerial role.
• Hands-on experience in managing or implementing HRIS/HCM platforms (e.g., Workday, SAP, Oracle, BambooHR).
• Strong project management skills and experience working with cross-functional teams.
• Excellent analytical, problem-solving, and communication skills.
• Skilled in Power BI, SQL, Data Visualizations is advantage.
• Strong customer service skills.
• Strong organization skills and attention to detail..

ประเภทงาน:

งานประจำ

• Lead and manage business operations to improve efficiency, productivity, and customer satisfaction.
• Develop a holistic service model aligned with the AUTOBACS concept, including a one-stop service for car care and delivery.
• Strategic Planning & Business ModelDefine business direction and strategies in line with the organization's goals.
• Develop new business models and revenue streams to stay competitive and future-ready.
• Customer Experience EnhancementAnalyze and enhance customer satisfaction and journey mapping.
• Develop and implement tools such as Real-Time Service Tracking and customer applications to improve service quality.
• People & Culture DevelopmentCollaborate with HR to foster a strong workplace culture, effective communication, and engagement.
• Design career paths, reskilling/upskilling programs, and leadership development plans.
• Business Expansion & Strategic AllianceIdentify and evaluate new business opportunities and partnerships, including electric vehicle (EV) platforms and fleet services.
• Lead merger and acquisition (M&A) initiatives and strategic alliances.
• Innovation & SustainabilityInitiate and manage innovation and digital transformation projects.
• Promote environmental sustainability through efficient operational strategies.
• Organizational DevelopmentDrive cross-functional collaboration and process improvement.
• Design operational processes and organizational structure to support company goals.
• Qualification:Bachelor s degree or higher in Business Administration, Engineering, Automotive Technology, or a related field.
• Minimum of 10 years of experience in the automotive service industry, including at least 5 years in a management or strategic role..
• Strong background in fast fit business operations, such as tire, battery, lubricant, brake, and suspension services..
• Proven experience in developing and managing auto service models, including One-Stop Service concepts..
• Solid understanding of customer journey mapping, service quality management, and digital tools for customer experience enhancement..
• Strong leadership, problem-solving, and cross-functional collaboration skills.
• Experience in driving business transformation, digital innovation, and operational efficiency improvement..
• Excellent communication and strategic planning skills.
• Knowledge of EV (Electric Vehicle) trends and aftermarket service innovation is a plus..

ประเภทงาน:

งานประจำ

• FB: Krungsri Career.
• LINE: Krungsri Career.

ทักษะ:

Excel, Power point, Meet Deadlines, English

ประเภทงาน:

งานประจำ

• Providing administrative support to the retail team.
• Providing documentation support including PR PO, memo, invoice and budget.
• Make report about sale or any related.
• Deliver monthly/quarterly summary report.
• Arrange all retail activities, promotional materials, tourist, digital online, etc.
• Others as assign by Supervisor..
• Bachelor Degree of Marketing, Business Administration or related fields.
• 1-3 years experience in Admin Support in Retail business.
• Proficiency in MS Office especially in Excel and power point.
• Well-organized, administrative and responsible with an attitude in problem-solving.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Excellence communication with coordination skills.
• Self - motivate, willing to new learn.
• Good command English.
• Location: Siamparagon Shopping Mall Office, Bangkok.

ทักษะ:

SQL, Power point, Excel

ประเภทงาน:

งานประจำ

• Understand RDT requirement.
• Provide data availability analysis, data source, data extraction criteria and confirm with related Domain expert, Data owner and support functions.
• Provide data validation rules.
• Confirm final data extraction logic with IT-RDT team.
• Support for any DQ issue and solution.
• Maintain RDT Center parameters.
• Sign off all the RDT changes, testing and ensure the correct result together with related Domain experts, Data Owners and support functions.
• Experience in PM, BA or Data Governance over 5-8 years.
• SQL,.
• Power Point.
• Excel.
• Word.
• Visio.
• Skill and Competency.
• Well RDT Regulation Literacy.
• Data profiling with variety data sources.
• Data Model Mindset.
• Business Rules and Business Solutions.
• Ad-hoc management.
• Well interpersonal skill with IT/Domain Expert/Data Owner.
• (https://krungsri.com/b/privacynoticeen).
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
• FB: Krungsri Career (http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.