เงื่อนไขการค้นหา

ประเภทงาน:

งานประจำ

• Department: Operations Support.
• Company: บริษัท จีเอ็มเอ็ม มิวสิค จำกัด (มหาชน).
• Handle inbound customer calls (Monday-Friday, 8 working hours with 1-hour break).
• Provide information on products, services, and marketing campaign details to customers.
• Record all customer interactions, including inquiries, complaints, and voicemails, in the system.
• Follow up on customer issues and coordinate with relevant internal teams such as Marketing, Product, IT, and Operations to ensure timely resolution.
• Escalate significant or urgent issues to supervisors as required.
• Encourage and promote the use of the IVR system to customers..
• Diploma or Bachelor s degree in any related field, or equivalent.
• Strong communication and customer service skills with a calm and professional manner.
• Good problem-solving and coordination skills.
• Basic computer skills and ability to use call center systems.
• Experience in a Call Center or Customer Service role is an advantage.
• Able to work well in a team and handle work pressure effectively..
• ประสบการณ์ 1 ปีขึ้นไป.
• จำนวน 1 อัตรา.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Compliance, English

ประเภทงาน:

งานประจำ

• Bachelor's degree in a technical field or equivalent practical experience.
• 8 years of experience in data center operations or other relevant operational experience in non-DC industries (e.g., power generation, HVAC and refrigeration, industrial manufacturing, military, oil and gas, maritime/marine, large chemical cluster, etc.).
• 5 years of experience managing technical teams and vendors in charge of operating, maintaining, and troubleshooting electrical, mechanical, and controls infrastructure ...
• Ability to communicate in English fluently, to support client relationship management in this region.
• Experience in collaborating with other business units to meet company goals and standards.
• Understanding of the operations and maintenance of electrical, control systems, and mechanical systems in a data center environment.
• Ability to develop and grow team members, through coaching, mentoring, and training.
• The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world. Facility Technicians at Google data centers operate, monitor and support physical facilities conditions. Some duties will include heating and cooling of air and water, power supply, generators, UPS systems, electrical distribution and control and monitoring systems. You regularly help inspect, maintain and repair various data center systems such as piping and non-critical electrical or mechanical system components). You'll provide daily assistance to senior technicians as you read blueprints/schematics, conduct tours of systems and assess their working order.
• You will develop creative approaches to reducing operational costs while improving overall data center efficiency. You ensure that environmental and safety standards are consistently met, identifying problems and making repairs quickly In emergency situations or abnormal conditions, you manage data center performance issues and outages to minimize the recovery time from failures.
• The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are a diverse, upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.
• Lead efforts to perform compliance activities for a data center and analyze compliance results for data centers globally. Ensure regional and global teams are complying with project/schedule guidelines and Google design standards.
• Drive efforts to monitor data center systems operations, control site activities to minimize risk, and to ensure effective response to any excursions.
• Drive efforts to ensure sites are following facility, maintenance, and standard programs globally while exhibiting strength in improvement to said policies and programs.
• Lead the development of strategies to keep operational costs to a minimum, improve efficiency, and reduce environmental impact at a site, along with driving site-level development of programs and initiatives.
• Incorporate subject matter expertise and experience to make recommendations for data center design improvements to optimize equipment and operations for next generation data centers.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ทักษะ:

Compliance, Good Communication Skills, English

ประเภทงาน:

งานประจำ

• Oversee and manage all Return & Refund (R&R) cases for both buyers and sellers, ensuring timely and accurate resolution in accordance with company policies.
• Provide expert guidance and decision-making support to agents when handling complex, sensitive, or high-impact cases.
• Monitor and manage agent performance based on defined KPIs, including productivity, quality, turnaround time, and customer satisfaction.
• Conduct regular coaching, feedback, and performance improvement sessions to enhance agent skills in case handling, communication, and policy knowledge.
• Escalate critical or exceptional cases to relevant stakeholders or upper management when necessary.
• Coordinate cross-functionally with Operations, Quality, Policy, and Product teams to ensure alignment and continuous improvement of processes.
• Analyze case trends and operational insights to identify root causes and recommend process or policy enhancements.
• Ensure compliance with internal guidelines and maintain consistent decision-making across the team.
• Previous experience in customer service, call centers, case management or related experience in a similar role.
• Good communication skills - reading, speaking, and writing (Thai &English).
• Strong critical and logical thinking skills.
• Ability to work in shifts (5 days per week).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

AutoCAD, Visio, English

ประเภทงาน:

งานประจำ

• Responsible for planning preventive maintenance schedules for the electrical system.
• Responsible for coordinating and managing vendors and suppliers to preventive maintenance and payment plans.
• 2nd Level support to Data Center Operation (FOC), on site to solve Incident and Problem management.
• 2nd Level support to engineer team all site, Data Center (TT1, TT2, MTG, BNA).
• To create & update reports and documents to comply with ISO 20k, 22k, 27k, 50k & TCOS standards.
• Review PUE, cost saving energy and report.
• Measured Efficiency air system and record annual report.
• Responsible for implementing Electrical such as MU, TR, MDB, GEN, UPS, RECT, BATT, ATS.
• Bachelor degree of Engineering, Electrical engineering or related field.
• More than 5 years of experience in maintenance of electrical systems such as RMU, TR, MDB, GEN, UPS, RECT, BATT, ATS: implement and support electrical systems in buildings or Data Centers.
• At least 1 years experience in designing electrical systems (such as RMU, TR, MDB, GEN, UPS, RECT, BATT, ATS). implement, and support for electrical systems in building.
• Able to use the program AutoCAD, Visio.
• Able to work as a team and work in and standby on call on holiday.
• Able to work overtime if required and a hotline arrives (Less than 1 hour on site from your home).
• Proficiency in English communication is beneficial for both reading and writing.
• Work Location: TrueIDC - Bangna Site (KM26).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Responsible for planning preventive maintenance schedules for air condition & Fire protection systems.
• Responsible for coordinating and managing vendors and suppliers to preventive maintenance and payment plans.
• 2nd Level support to Data Center Operation (FOC), on site to solve Incident and Problem management.
• 2nd Level support to engineer team all site, Data Center (TT1, TT2, MTG, BNA).
• To create & update reports and documents to comply with ISO 20k, 22k, 27k, 50k & TCOS standards.
• Review PUE, cost saving energy and report.
• Measured Efficiency air system and record annual report.
• Responsible for implementation of Mechanical such as comfort air, precision air.
• Responsible for implementation of Fire suppression such as FM200, NOVEC, CO2, Fire Sprinkler, Fire Pump, Fire alarm, and Vesda.
• Working period office time 9:00 - 18:00 and able to standby on call or onsite to work on holiday.
• Bachelor degree of Engineering, Mechanical engineering or related field.
• At Least 3 years experience in maintenance air conditioning such as comfort air, precision air, chiller air cool, water cool, pump motor: implement and support for mechanics-air condition systems in buildings or Data Centers.
• At least 1 years experience in designing air conditioners such as comfort air, precision air, chiller air cool, water cool, pump motor: implement, and support for mechanics-air condition systems in building.
• Able to Air - Diagram and Psychrometric chart knowledge.
• Able to work as a team and work in and standby on call on holiday.
• Able to work overtime if required and a hotline arrives (Less than 1 hour on site from your home).
• Proficiency in English communication is beneficial.
• Work Location: TrueIDC - Bangna Site (KM26).

ทักษะ:

Market Analysis, English

ประเภทงาน:

งานประจำ

• Identify & establish the store s identity and singularity.
• Discover new opportunities in the market through competitor and market analysis.
• Establish store strategy to achieve the commercial target in different product segments.
• Establish a merchandising/product strategy for the store responsible.
• Create the customer development strategy including clientelling.
• Sales Development and Management.
• Work closely with managers and teams to achieve sales targets and ensure customer growth.
• Identify the potential product segment and develop them as a store differentiation strategy.
• Ensure the product mix is healthy and balanced.
• Monitor and advise if the sales incentive is working properly to motivate store staff.
• Ensure consistency across the store regarding sales strategy, customer service, product delivery, and all topics linked to Hermès business activity and image.
• Work closely with the CX and Communications team for in-store animations or communication activities to ensure that brand/event objectives are clearly understood and executed.
• Customer Relation Management.
• Maintains close contact and assists sales management with top-tier customers.
• Supervise store s CRM in line with company direction and guidelines.
• Support store team to find the potential area by having regular basis analysis and meetings.
• Propose retail activity for clientelling and support implementation to optimize the result.
• Manage Operational Effectiveness.
• Lead activities associated with new store launches and renovations.
• Together with the Merchandising Department, closely monitor the sell-through results and develop action plans.
• Acts as the liaison between stores and corporate functions such as Retail Operations, Call Center, SAV, Merchandising, Communication, Store Maintenance and HR for store-related issues or projects.
• Ensure all operational procedures are correctly implemented including sales, discounts, transfer, and stock adjustment.
• Ensure store environment is in line with company s standard of daily operation. (VM, Security, etc).
• Team Management and Development.
• Headcount control within budget for store team.
• Assess structure, and staffing arrangement to match with traffic/sales trend and improve productivity.
• Lead and motivate each sales team to grow their overall capability and competency.
• Provide leadership, guidance, and management to store staff.
• Develop the capability of the store management team by the requirements of the organization.
• Client Service Management.
• Reinforce the standards and guide the store to improve service quality through Hermès Gestures.
• Supervise the resolution of all client problems and complaints quickly and effectively.
• More than 8-10 years of relevant experience in high-end fashion, luxury industry or in similar capacity.
• Experience in a management role with a strong track record of delivering results.
• Strong people management skills including being a good communicator and coach and the ability to manage relationships at different levels.
• Cross-functional working skills (across multiple levels of management and ability to work with diverse cultures).
• Good analytical skills.
• Service- and customer-oriented (internal and externa customers), with excellent communication skills.
• Business acumen/business Ethics.
• Fluent in Thai and English.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Electrical Engineering, Mechanical Engineering, English

ประเภทงาน:

งานประจำ

• Supervise contractors who perform servicing or preventive maintenance.
• Perform limited maintenance tasks to include: filter changes, battery system PMs, and Rack PDU & Rack ATS replacements.
• Perform root cause analysis for operational issues.
• Troubleshoot facility and rack level events.
• Ensure all personnel on-site follow safety protocols.
• Work on-call and a rotating schedule as needed.
• Take daily operational readings and provide metrics reporting to senior engineers.
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.
• Diverse Experiences
• AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying.
• Why AWS?
• Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
• Inclusive Team Culture
• AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
• Mentorship & Career Growth
• We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
• Work/Life Balance
• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud.
• BASIC QUALIFICATIONS.
• Associates Degree or Technical Degree in Electrical Engineering, Mechanical Engineering or relevant discipline.
• Fluent in English language, both written and spoken.
• 2+ working in a Data Center or Mission Critical Environment.
• PREFERRED QUALIFICATIONS.
• Bachelor s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline.
• 4+ years of Data Center Operation Experience.
• Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling.
• 2+ with Microsoft Excel, Word, and Outlook.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

ทักษะ:

Legal, Risk Management, SAP, English

ประเภทงาน:

งานประจำ

• Provide leadership in business review, pipeline and Forecast meetings.
• Provide proactive financial advice and oversight in contract negotiations and deal structuring for strategic opportunities to increase profitability and revenue.
• Ensure effective and efficient deal support, based on relevant deal segmentation with the respective interaction to the Sales and Services organizations (strategic deal management and deal desk).
• Orchestrate business support teams (Legal and Contracting, Revenue Recognition, Pricing, Financing, Collections, Credit Management and Risk Management) to ensure effective and efficient deal support.
• Contribute to the achievement of cash collection targets internally and externally.
• Align and share best practices with Operations Teams and the SAP CFO community.
• Design, implement and maintain business and payment models in partnership with third party financing companies across the region, to support direct and indirect business.
• Ensure quality of business, aligning with customer success and SAP strategies.
• Be a change agent and voice of reason to weed out ineffective partners, advise the business on problem customers, etc.
• Ensure all deals in the country are completed at the highest of ethical and professional standards. Adhering to all SAP policies and programs.
• Direct Engagement with Key Customers & Partners.
• Represent SAP as the executive sponsorship for certain customer accounts.
• Build strategic networks to sell/demonstrate the advantages of the SAP portfolio to the CFOs in the market, including public speaking.
• Showcase SAP runs SAP , Innovative Solutions as well as Shared Services Model and SAP Finance Transformation story in general.
• Build and maintain a relationship with select peers across the customer and partner landscape to help influence situations to SAP interest.
• Accountability for the Financial Planning & Analysis.
• Provide strong analytical and management input (based on macro-economic, industry and internal data for the country/ market unit).
• Provide proactive financial advice and solutions for strategic direction and insight on opportunities/process improvements to increase profitability and revenue and to identify efficiency and growth opportunities.
• Be actively involved in the development and implementation of the go-to-market processes and structures.
• Being a delegate to the Market Unit CFO, have a dedicated focus on expense items&rdquo.
• Ensure Market Unit stakeholders have a realistic view of the forecast and potential landing zone on top-line and effectively provide a perspective on upsides and risks within and outside the forecast to follow a no surprises approach&rdquo.
• Drive cost optimization and management of expenses approach in line with the company guidance and policies.
• Act as the Representative for Governmental Bodies and Auditors.
• Abide by the rules of corporate governance as well as country specific regulatory tasks.
• Coordinate responses to matters raised by internal and external auditors to ensure timely resolution.
• Ensure Compliance and Governance within the Organization.
• Act as a voice of conscience of the company.
• Ensure compliance and safeguards the Company s trust and reputation.
• Be the local counterpart and orchestrator for GFA organizations (for example for Global Facility Management, Global Shared Services organization, etc.) and local affairs, - be responsible for any local adaptations of global policies and the delegate Delegation of authority (DOA) to the Market Unit CFO.
• Provide strong oversight around business quality from a compliance/governance standpoint and be willing to challenge positions, models and specific transactions, if warranted. Call out practices and business that seems to be a concern and ideally prevent these from occurring.
• Guide/coach the country MD on overall governance as well as act as a sounding board on downstream issues that could emanate, to provide a realistic view on implications of decisions.
• Leadership for all F&A Employees in the Respective Entity.
• Inspire team members and create a winning team.
• Provide inputs on GFA Strategy and drive execution at country level.
• Provide local functional leadership to local teams of global internal organizations.
• Act as the main interface for all parts of the LoB GFA (Shared Service Center, especially for the Chief Accounting Organization and the COEs).
• Develop existing talents and prepare for tomorrow through training and upskilling talents within extended finance team.
• EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES.
• Highly developed Leadership skills.
• A relevant professional qualification i.e. CPA or equivalent or a master s or similar degree in accounting, business administration or economics related studies or an MBA.
• Develop great teams.
• Drive innovation.
• Simplify.
• Strategic thinking.
• Ability to drive transformation.
• Highly developed influencing ability.
• Customer Centricity.
• Highly developed coaching skills.
• Act as a trusted advisor to leaders and employees.
• Excel in a very fast-paced environment.
• Knowledge of SAP financial processes & systems.
• Knowledge of corporate financial governance, policies and guidelines.
• Knowledge of local GAAP and local legal F&A requirements is a plus.
• Fluency in Business English.
• WORK EXPERIENCE.
• A minimum of 10 years of Finance experience in FP&A, controlling, accounting audit or related function.
• Certified Public Accountant (CPA).
• Relevant work experience in Thailand is a strong plus.
• Fluency in English, both spoken and written, is an absolute must as well as Thai language.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

ทักษะ:

Compliance, Electrical Engineering, Risk Management, English

ประเภทงาน:

งานประจำ

• Mission Manages various small size projects (Category C project) under supervision of Senior project Manager.
• He/She can manage project in back-office mode. He/She follows applicable company polices and processes (main one being CPP: Customer Project Process).
• Manages the relationship with the customer and third parties within project scope and accountable for the execution of the project in line with the contract.
• Contributes to project managers community of practice.
• Key responsibilities / activitiesOrganize & manage the project with suppliers. Monitor progress in line with Project plan (scope, schedule and budget) till completion.
• Insure effective communication.
• Protect Schneider Electric interests within the frame of the contract until the end of contractual obligations.
• Monitor, control & report project execution status, progress & KPIs. Ensure full & effective reporting to management (reports, project reviews, risk escalation reviews ).
• Alert the management about project events impacting project performance or compliance with governance principles and keep the leadership on the actions related to them.
• Perform on regular basis risk and opportunity assessment and implement action plan to mitigate risks and maximize opportunities.
• Develop customer intimacy (including end-user if applicable), drive all communication with customer. Ensure highest level of customer satisfaction throughout the lifecycle of the project to prepare ground for future business.".
• Take full accountability and control over project profitability (sales, margin & cash) including forecasting. Ensure timely revenue recognition as per forecast. Implement profitability improvement actions. Satisfy entity and country expectations on sales, margin and cash collection.
• Ensure project team and suppliers are executing the project in full compliance with Schneider-Electric processes, quality instructions and governance principles. Take all necessary actions to correct any deviations or quality issues occurring during project execution.
• Participate to PM Community of Practice within his Execution Center and globally within Execution Center network. Identify, formalize, share and promote lessons learned and best practices.
• Strong monitoring of HSE policy to all team members and sub-contractors especially for site activities and travels.
• Manage Cybersecurity risk and actions linked to cybersecurity and customers/suppliers/service providers/sub-contractors.
• Opportunity to lead multiple challenging technical projects that directly impact customer success.
• Professional growth through exposure to diverse technical environments and methodologies.
• Autonomy in project management and decision-making.
• Collaborative environment working with cross-functional teams.
• Career advancement opportunities in technical project leadership.
• Education University Bachelor s degree (Electrical Engineering) and/or Master Degree.
• Languages Fluent English and Thai.
• Other languages are a plus.
• Others: 5-10 years of experience in Customer Project environment.
• Selling & Executing customer projects in an international environment.
• Business developer mindset vs. Financials (cash and margin, CCO, ).
• Proven skill in project Execution, Risk management, Change management.
• Ability to coordinate between numerous parties in a challenging environment.
• Ability to meet deadlines and demonstrate effective time management skills.
• Ability to manage Project P&L and understanding of project controlling principle.
• understanding of electrical distribution system design.
• Understanding of Safety Principle and ability to implement it on large scale project.
• Excellent business ethics and integrity.
• Demonstrates a flexibility in operational style to meet the requirements or multi-culture position.
• Looking to make an IMPACT with your career?.
• When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
• IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
• We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
• Become an IMPACT Maker with Schneider Electric - apply today!.
• 36 billion global revenue
• 13% organic growth
• 150 000+ employees in 100+ countries
• 1 on the Global 100 World s most sustainable corporations.
• You must submit an online application to be considered for any position with us. This position will be posted until filled.
• Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
• Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Legal, Financial Analysis, Project Management, English

ประเภทงาน:

งานประจำ

• Direct and manage contract guard force to run daily data center operations.
• Handle site security incidents, escalations or any other security related issues.
• Provide after-hours on-call management support and participate in emergent, large scale event response when needed.
• Participate in re-occurring data center security audits and reviews.
• Executes established compliance processes with AWS policies, standards, guidelines and relevant legal and regulatory requirements.
• Provides input on, and may develop security methodologies, policies and procedures.
• Write reports and communicate with management on the status of physical security operations.
• Oversee new security construction or retrofit projects.
• Manage the security P&L for assigned site(s), assist management with financial analysis and contribute to financial decisions for security requirements.
• Collaborate with other teams to protect AWS Data Center personnel, information and assets.
• A day in the life
• Mission: Deliver pioneering physical security by working vigorously to earn and keep customer trust; providing a safe and secure environment for our people, assets, and customer data.
• Vision: Develop exceptional security professionals, consistently apply security processes, and pioneer new technologies that effectively balance security requirements with operational needs.
• Diverse Experiences
• AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying.
• Why AWS?
• Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
• Inclusive Team Culture
• AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
• Mentorship & Career Growth
• We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
• Work/Life Balance
• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve.
• BASIC QUALIFICATIONS.
• 3+ year s experience managing contract security and physical security operation programs such as Access Control/Intrusion Detection and CCTV Surveillance systems.
• 3+ years in Project Management experience and creating process improvement procedure.
• Experience in managing vendors/vendor teams.
• PREFERRED QUALIFICATIONS.
• Bachelor s degree and or equivalent professional experience in corporate or government security environment.
• 3+ years experience creating and implementing emergency planning programs, physical security countermeasures.
• Excellent oral and written communication skills.
• Proficiency in both Thai and English language.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Fluent in both Thai and English (spoken and written).
• Minimum qualification: High School Diploma; Diploma or Degree preferred.
• Good communication and interpersonal skills.
• Basic computer and typing proficiency.
• Previous customer service or call center experience is an advantage.
• Willingness to work in shifts, weekends, or public holidays as required.
• Why Join Us? Competitive salary and performance incentives.
• Professional and inclusive working environment.
• Training and development opportunities.
• Career growth in a global BPO company.
• Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
• Assist customers with inquiries, product information, order status, and troubleshooting.
• Maintain accurate records of customer interactions in the system.
• Follow up to ensure resolution and customer satisfaction.
• Meet performance targets for quality, efficiency, and customer satisfaction.
• Escalate complex issues to the relevant department when necessary.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Mandarin, English

ประเภทงาน:

งานประจำ

• Bachelor's degree holder is required.
• Minimum 2 years of working experience is a Must.
• Fluent in Taiwanese Mandarin (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, call center, or similar roles preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computer systems and CRM tools is a plus.
• Key Responsibilities: Respond promptly and professionally to customer inquiries via email and live chat.
• Conduct outbound calls to follow up on customer issues, provide information, or gather feedback.
• Identify customer needs and offer appropriate solutions or alternatives.
• Maintain accurate records of interactions and transactions in the system.
• Escalate complex issues to the appropriate departments when necessary.
• Meet performance targets related to response time, customer satisfaction, and quality metrics.
• Contribute to continuous improvement by providing customer feedback and suggestions.

ทักษะ:

Bahasa Indonesia, English

ประเภทงาน:

งานประจำ

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, Japanese, English

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent diploma in any discipline.
• Candidate must be able to work on rotational shift (3 shift / 5 working days).
• Minimum 1 years experienceas QA in call center.
• Must be proficiency in English & Japanese in terms of written, reading and speaking.
• Able to start work immediately is preferred.
• Language Requirements:English.
• Japanese.
• Key Responsibilities: Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, English, Cantonese

ประเภทงาน:

งานประจำ

• Bachelor s degree or equivalent diploma in any discipline.
• Candidate must be able to work on rotational shift (3 shift / 5 working days).
• Minimum 1 years experienceas QA in call center.
• Must be proficiency in English & Cantonese in terms of written, reading and speaking.
• Able to start work immediately is preferred.
• Language Requirements:English.
• Thai.
• Key Responsibilities: Conduct root cause and other data analysis.
• Conduct QA evaluations per client requirements and provides QA progress reports to team lead.
• Act as escalation point of contact for process questions, issues and resolution.
• Act as Subject Matter Expert (SME) for QA evaluations.
• Participate as project team member in problem prevention and continuous improvement projects.

ทักษะ:

Procurement

ประเภทงาน:

งานประจำ

• Provide support on IT request and break-fix to NTT customer's employees in person and through phone calls, chats and emails. Provision new users with hardware, software, and account setup.
• Provide onsite and remote support for multiple locations.
• Troubleshoot and resolve a variety of technical problems including networking.
• Provide technical support for mobile device issues using ABM and Samsung KNOX, including setup, configuration, connectivity, and application troubleshooting.
• Respond quickly to cyber, malware alerts and location outages.
• Utilize remote support tools to diagnose and resolve desktop issues efficiently, regardless of user location.
• Proficiency with Windows and Mac operating systems, common desktop applications, and basic networking knowledge.
• Set up, configure, and troubleshoot AV equipment for meetings, presentations, and events.
• Provide on-site and offsite technical support during events to ensure smooth operation of all AV equipment and systems.
• Perform regular maintenance and testing of AV equipment to ensure reliability and optimal performance.
• Work closely with event organizers to understand technical requirements and ensure all AV needs are met.
• Provide excellent customer service, maintaining a positive and professional demeanour while addressing user concerns and requests.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation, with a commitment to resolving user issues promptly and professionally.
• Provide hands-on support for networking devices and facilitating network upgrades.
• Manage IT Rooms e.g. alerts etc.
• Support IT maintenance including power shutdown & DR.
• Collaborate with internal and external parties to manage and resolve escalations efficiently, ensuring prompt and effective desktop support solutions.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
• Leverage Office 365 tools internally to boost engagement and efficiency within the support team.
• Provide efficient desktop support across multiple locations, ensuring seamless remote assistance and issue resolution.
• Consistently meet and exceed key performance indicators (KPIs) to ensure high-quality desktop support and service delivery.
• Assist in desktop support projects, ensuring timely completion and alignment with organizational goals and objectives.
• Ticket Management Efficiently manage and resolve support tickets, analyse trends to identify recurring issues, and implement solutions to enhance overall service quality.
• Ensure all tickets are resolved within the SLA.
• Adhere to the ticketing process.
• Escalation ManagementEnsure that issues are call out on time using the correct channel.
• Escalate and work with third level support/ third party vendor on resolution of problem when necessary to ensure end to end resolution within the agreed response time.
• Adhere to the escalation process.
• Inventory Management Manage the inventory, deployment, and maintenance of desktop assets, ensuring accurate record-keeping and regular stock checks.
• Ensure accurate record-keeping and oversee the entire asset lifecycle, from procurement to disposal, to ensure cost-effective and efficient management.
• Process & PoliciesEnsure adherence to and enforcement of IT processes and policies for consistent and reliable service delivery.
• Languages
• Must be able to speak,write and read Thai and English (Business Level)
• About NTT DATA.
• NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
• Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
• NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

ทักษะ:

Google Analytics, Magento, Drupal, English, French

ประเภทงาน:

งานประจำ

• Drive commercial growth of the e-commerce business by defining and executing strategies to maximize sales, profitability, and customer engagement,.
• Manage all operations related to the e-commerce site: means of payment, fraud, customer orders validation, preparation and delivery flows,.
• Optimize the inventory in coordination with the regional and local Retail Merchandising teams.
• Supervise the website e-merchandising: product offer, cross-selling, internal search process,.
• Ensure an exceptional customer experience throughout the process, from order management to handling inquiries promptly and professionally,.
• Manage the agency in charge of SEA,.
• Coordinate with local communication teams for a digital media plan,.
• Develop and update our e-commerce customer database,.
• Lead and manage e-commerce projects and initiatives, ensuring timely delivery and alignment with business objectives.
• Measure the website activity.
• Analyze the e-commerce sales (best-sellers, slow-movers, analysis by department, colors, price ranges, etc ).
• Follow the main website KPIs such as traffic, conversion rate, average basket,.
• Measure the site performances and the customer online behavior: navigation, pages, reactivity.
• Reports business information and propose any relevant improvements.
• Promote omni-channel services and digital culture.
• Coordinate the web-to-shop / shop-to-web activities,.
• Propose stock transfers when necessary,.
• Coordinate communications and animations action plans with the subsidiaries,.
• Study competitors sites, new industry trends, and inform on best practices.
• Customer Relationship Center (CRC).
• Oversee Day-to-Day Operations: Ensure the CRC operates smoothly, with efficient handling of all inbound and outbound customer interactions across phone, email, chat, and other support channels.
• Deliver Exceptional Customer Experience: Maintain high service standards by monitoring call quality and response times, ensuring every customer interaction is efficient, professional, and customer-focused.
• Team Leadership & Performance Management: Supervise CRC agents, provide coaching, conduct performance reviews, and collaborate with the CX team to implement training programs that enhance service quality and productivity.
• Process Improvement: Identify operational bottlenecks and implement workflow enhancements, scripting improvements, and updated procedures to streamline the customer journey.
• Resource & Workforce Planning: Develop staffing plans to ensure adequate coverage, especially during peak periods, while balancing efficiency and service quality.
• 5 to 10 years of experience in e-commerce with a strong focus on commercial strategy and sales growth.
• Proven experience managing or supervising a customer support team is strongly preferred.
• Excellent communication skills both verbal and written with the ability to handle challenging customer situations professionally.
• Strong analytical skills to interpret sales data and market trends for decision-making.
• Experience with Google Analytics and back-office (Magento, Drupal).
• Knowledge of digital medias, Analytics, SEA,.
• Fluent English and Thai a MUST. French will be an advantage.
• Customer-centric attitude with a strong focus on delivering excellent service experiences.
• Ability to lead and motivate a team, including conducting morning briefings to foster engagement and align priorities.
• Ability to work independently and be hands-on and operational as needed,.
• Ability to liaise in a transversal way with local, regional and Paris teams.

ประสบการณ์:

9 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
• 9 years of experience in operations management and facilities management.
• Experience in critical facility operation management.
• Ability to communicate in English fluently to work with local and other internal stakeholders.
• Experience working in data center environments, including building and operating infrastructure.
• Experience with initiating and executing initiatives in a global environment.
• Ability to perform operational assessment and risk analysis of third-party sites.
• Ability to forecast resource requirements in a data-motivated way.
• Excellent problem-solving skills.
• As a Data Center Technical Operations Manager, you will be involved in nearly every aspect of colocation operations of our electrical, cooling, and IT infrastructure. You will partner with the Google data center engineering team, hardware operations, network infrastructure and third-party data center vendors and operators with a focus on operability, maintainability and reliability. You will represent the operations organization, and will be responsible to ensure operability, maintainability and reliability are critical criteria for Google assets.
• You will provide occasional on-call support to the global third-party data center operation, support the risk management program by escalating findings to ensure business awareness and provide prompt mitigation strategies. You will manage documents and trend relevant Operations and Maintenance (O&M) data and contribute to Global program initiatives. You will oversee technical and team leads through the successful completion of required maintenance, troubleshooting, and repair tasks to maintain equipment to the global standard and perform operational assessment and risk analysis of third-party party co-location facility (COLO) sites, while also supporting the site selection process through operational and technical knowledge. The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.
• Own COLO facility operation within an area/region, with full accountability for this area tactically and strategically.
• Keep key stakeholders informed about current work and are able to discuss strategic decisions and directions with them while coordinating the planning of critical activities.
• Analyze and de-conflict regional COLO work notification and change requests to ensure successful completion of planned and reactive maintenance within COLO sites.
• Provide technical support for mini-cluster COLO sites within a region and act as liaison between the COLO provider and cross-functional teams and stakeholders.
• Respond to critical events and alarms in accordance with contractual obligations while providing technical expertise during incidents.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.