เงื่อนไขการค้นหา

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Procurement

ประเภทงาน:

งานประจำ

• Manage and respond to customer inquiries across all social media platforms and Google Business Profile in both Thai and English.
• Handle incoming customer service calls, providing professional assistance and resolving cases effectively to ensure customer satisfaction.
• System Liaison (International): Act as the primary point of contact for technical issues, communicating directly with the international backend support team in English to troubleshoot, report, and resolve system errors or bugs to ensure smooth operatio ...
• Utilize Customer Service Management tools to track and manage customer concerns professionally and promptly.
• Active participation in on-site activities, such as assisting the marketing team with content photoshoots and video production.
• Create simple marketing artworks and visual communications for specific assignments (e.g., social media posts, internal announcements).
• Prepare and organize supporting documents and marketing materials to ensure a smooth workflow for the entire marketing team.
• Facilitate seamless communication between Head Office and our outlets & shops to ensure alignment on all marketing activities.
• Provide marketing administrative support across all brands within the group, including restaurant business units, to ensure consistent communication.
• Manage and sync team calendars to organize schedules, ensuring all team tasks and deadlines are clearly tracked.
• Coordinate and schedule team meeting appointments, including preparing meeting materials and official Meeting Minutes in English.
• Handle the procurement process (PR/PO creation) and coordinate with Finance/Accounting for payment tracking.
• Support the Marketing Manager in driving various marketing projects and handling dynamic assignments to ensure efficient department operations.
• Maintain proactive communication with the manager to share progress, ensuring all projects are on track and meet the brand's objectives.
• Education: Bachelor's degree in marketing, Business Administration, English Communications, or a related field.
• Experience: 0-2 years of experience in Marketing Administration or Customer-facing roles (New graduates with high potential are welcome).
• Language Skills: Excellent command of English (Listening, Speaking, Reading, and Writing) is mandatory for communicating with foreign management, international support teams, and customers.
• o Graphic & Video Editing: Proficient in using Canva or PowerPoint for basic design tasks. Familiarity with mobile editing apps like Cap Cut or TikTok is a plus.
• o Office Tools: Proficient in Microsoft Office (Excel/PowerPoint) and familiar with social media management.
• o Excellent Phone Etiquette: Strong verbal communication skills with the ability to remain calm and professional while handling customer inquiries or complaints.
• o Multitasking & Time Management: Ability to handle multiple projects and inquiries simultaneously under pressure to meet deadlines.
• o Interpersonal Skills: Strong ability to coordinate between the Head Office and front-line staff with a service-minded attitude.
• Assessment: Applicants with a TOEIC score of 650+ or equivalent certification will be given special consideration.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Visual Basic, Automation, Javascript, Sharepoint, Power BI

ประเภทงาน:

งานประจำ

• Design, develop, and deploy attended and unattended automations using Power Automate Desktop (PAD) to streamline high-volume, rule-based business processes.
• Build Power Automate cloud flows, approvals, notifications, and scheduled workflows that drive efficiency and visibility across functions.
• Partner with Consumer Goods stakeholders and collaborate closely with Sales Operations, Sales Administration, Supply Chain, Customer Service, and Finance teams to identify and prioritize automation opportunities.
• Analyze and automate end-to-end processes involving SAP, Excel, Outlook, SharePoint, Microsoft Teams, web and desktop applications, reports, master data, and supporting documents.
• Translate business requirements, rules, exceptions, and control needs into scalable and maintainable Power Platform solutions that deliver lasting operational impact.
• Apply exception handling, logging, retry, monitoring, security, and credential-management practices to ensure solution reliability and alignment with governance standards.
• Lead and support User Acceptance Testing (UAT), deployment, and ongoing maintenance of production automations while producing clear and comprehensive documentation.
• Build reusable components and uphold Power Platform governance and development standards to ensure quality and consistency across solutions.
• Demonstrate ownership and continuous improvement in business process automation, contributing to DKSH's digital culture and innovation agenda.
• Collaborate across Consumer Goods and related functions to deliver sustainable automation solutions and champion user adoption.
• Administrative duties and coordination tasks as required.
• What You Bring.
• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related discipline.
• 2 to 5 years of experience in Robotic Process Automation (RPA), workflow automation, application development, or digital transformation.
• Hands-on experience delivering Power Automate Desktop (PAD) and Power Automate cloud solutions in a production environment.
• Experience working with business stakeholders through requirements gathering, development, User Acceptance Testing (UAT), deployment, and production support.
• Experience automating high-volume, rule-based processes involving SAP, Microsoft 365, reports, master data, or supporting documents.
• Prior exposure to Consumer Goods operations or collaboration with Sales Operations, Sales Administration, Supply Chain, Customer Service, or Finance teams is preferred.
• Knowledge of SAP-enabled business processes is an advantage.
• Practical experience with Power Automate cloud flows, connectors, approvals, expressions, and Microsoft 365 integration.
• Working knowledge of Power Apps, SharePoint Online, Excel, Outlook, Microsoft Teams, and Microsoft Forms.
• Experience with Excel Visual Basic for Applications (VBA)/macros and data handling using Structured Query Language (SQL), JavaScript Object Notation (JSON), Representational State Transfer (REST) Application Programming Interfaces (APIs), or similar technologies.
• Knowledge of process mapping, testing, technical documentation, and automation governance.
• Additional advantage: SAP automation, Dataverse, Power Business Intelligence (Power BI), Copilot Studio, Artificial Intelligence (AI) Builder, Optical Character Recognition (OCR), UiPath, Python, Azure services, or Git.
• Strong analytical, root-cause analysis, troubleshooting, and problem-solving skills.
• Effective communication, relationship management, and business partnering skills.
• Self-motivated, collaborative, and able to manage multiple priorities effectively.
• Proficient in written and spoken both Thai and English.
• Be legally authorized to work in Thailand without visa sponsorship.
• Able to collaborate effectively with the team through regular attendance at our Bangkok office as part of a hybrid working arrangement.
• Why Join DKSH.
• At DKSH, See What You Can Do! We offer you breadth that accelerates growth, trust that lets you lead, and purpose that connects your work to the things people depend on every day. As DKSH spans industries, markets, and segments, serving thousands of customers, you'll build expertise that is rare, well rounded, and difficult to replicate elsewhere. You'll be trusted to own your role and supported to deliver real results. Through the work you do in Finance Transformation, you are an essential part of making, powering, and improving everyday life.