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• The API Support Engineer will provide operational and technical support for Krungsri API and all related components. This role ensures high availability, performance, and reliability of API services, working in a 24 7 support model (on-call rotation) to resolve incidents, manage deployments, and ensure smooth release processes. The engineer will collaborate closely with project manager, development, infrastructure, and DevOps teams to maintain operational excellence..
• Provide L3 technical support, investigating and resolving production issues within a ...
• Act as a liaison between parties and collaborate with all teams to solve technical issues.
• Escalate issues related to software defects to the software development team, working closely with product managers and engineers to ensure smooth problem investigation.
• Create and maintain API dashboards and ensure proactive monitoring.
• Identify the impact to business and IT and able to propose the proper solution.
• Act as Release Manager to plan, coordinate, and execute deployments to production environments.
• Participate in 24 7 on-call rotation for incident response and after-hours deployments.
• Bachelor s degree/Master s degree in Information Technology, Software Engineering, Computer Science, Computer Engineering, or related fields.
• 5+ years of working experience in Application Support field.
• Solid understanding of operating systems, networks, and SQL.
• Experience in Java application support, including JVM troubleshooting, performance optimization, and root cause analysis for production issues, would be an advantage.
• Familiarity with shell scripting for automation and operational support would be an advantage.
• Good knowledge about RESTful API, HTTP protocol, OAuth and JSON are preferred.
• Experienced in API test tools such as Postman.
• Knowledge of database technology (MS SQL Server).
• Knowledge of Dynatrace, Kibana, Elastic Search, Log would be advantage.
• Knowledge of Cloud platform, AWS, or OpenShift, DevSecOps/DevOps is a plus.
• Strong experience in performing root-cause analysis and preliminary problem diagnosis with developers and testers.
• Strong experience in identifying and tracking defects with clear steps to reproduce.
• Strong experience of initiating, maintaining, troubleshooting, and resolving errors and technical integration issues.
• Strong experience in tracking issues and reporting to stakeholders.