เงื่อนไขการค้นหา

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Incident Management.
• Being the primary customer contact, candidate is accountable for user requests or issues via phone, email, or ticketing system.
• Perform initial troubleshooting, resolve at first contact where possible, ensure adequate information are available when escalating unresolved / complex issues to level 2/3 teams.
• Track and update status, ensuring customers are informed or updated in accordance with the agreed service levels.
• Problem Management.
• Track problem resolution process, whilst providing regular progress updates.
• Manage and coordinate remediations to include internal verification before release.
• Stakeholder Relationship Management, Reporting, Business contribution.
• Manage stakeholder expectations and handle escalations professionally.
• Create the required reports according to agreements.
• Drive customer / internal meetings.
• Undertake actions or contribute to ensure the profitability and/or expansion of the customer account.
• Technical Skills.
• Thorough understanding of ITILv4 Foundation Standards - particularly in Incident and Problem Management areas.
• Familiarity in Incident Management Systems such as ServiceNow, Jira.
• Basic knowledge in IT Tools, Networking, and Systems - servers, networks, enterprise systems, health, analytics, and performance monitoring tools.
• Experience in conducting Root Cause Analysis and Escalation Management.
• Interpersonal Skills.
• Stakeholder Management and or Conflict Resolution - ability to manage expectations and maintain strong relationships with stakeholders.
• Customer Service Orientated - empathetic, responsive, proactive and adaptable.
• Clear Verbal & Written Communication - ability to lead or drive customer / internal meetings whilst having excellent English communication skills.
• Work Flexibility & Time Management - willing to travel and work on rotational shits, muti-task, as required.
• Bachelor's degree in Computer Science, Information Technology, Computer Networks, or any other IT related field.
• Work Experience in IT Service Management (ITSM) and / or customer support would be a plus.
• ITILv4 Foundation Certification is preferred.
• Primary Location: TH-10-Bangkok.
• Schedule: Full-time Unposting Date: Ongoing

ประเภทงาน:

งานประจำ

• สนับสนุน วิเคราะห์ และแก้ไขปัญหาเบื้องต้นที่เกี่ยวข้องกับอุปกรณ์ หรือระบบต่างๆ ที่ใช้งานใน Business Unit ที่ได้รับมอบหมาย.
• ประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อแก้ปัญหา.
• ติดตาม hardware vendor ในการซ่อม hardware ต่างๆ ทั้งที่อยู่ใน และนอกการรับประกัน เช่น การขอเคลม hard disk ที่เสียในระยะเวลาประกัน, การส่ง printer เข้าศูนย์ซ่อม เป็นต้น.
• ติดตามให้ระบบ update virus pattern และ system patch ให้ทันสมัย.
• ดำเนินการ back up ข้อมูลในระบบต่างๆ บนเครื่องแม่ข่าย.
• ติดตั้ง OS software และมีความรู้เกี่ยวกับ การติดตั้ง device driver ต่างๆให้กับเครื่อง computer ได้.
• ปริญญาตรีสาขาเทคโนโลยีสารสนเทศ หรือ สาขาที่เกี่ยวข้อง.
• สามารถวิเคราะห์ แก้ปัญหาและให้คำปรึกษาเกี่ยวกับ Hardware / Software / Network ได้.
• มีประสบการณ์ IT Support / Helpdesk / Service desk อย่างน้อย 3-4 ปี.
• มีความเข้าใจเกี่ยวกับนโยบายการรับประกันของอุปกรณ์ต่างๆ รวมทั้งติดตามระยะเวลาในการรับประกันของอุปกรณ์.
• สามารถวิเคราะห์ ตรวจสอบจุดเสียได้อย่างมีประสิทธิภาพ เพื่อหลีกเลี่ยงการส่งซ่อมทั้งๆที่ hardware ไม่มีปัญหา.
• สามารถวิเคราะห์ และประเมินปัญหาที่ไม่สามารถแก้ไขได้ทันที ว่าควรจะส่งต่อ หรือประสานงานกับหน่วยงานใด เพื่อร้องขอความช่วยเหลือในการแก้ปัญหา.
• มีทักษะในการสื่อสาร ประสานงานอย่างมีประสิทธิภาพ และสามารถควบคุมอารมณ์ได้ดี.
• ติดต่อสอบถาม.
• สำนักทรัพยากรบุคคล.
• บริษัท ดิจิทัล แอนด์ เทคโนโลยี เซอร์วิสเซส จำกัด (Digital and Technology Services).

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Electronics

ประเภทงาน:

งานประจำ

• Provide tester support to production.
• Monitor product test yields and feedback to related parties for corrective action in a prompt and timely manner.
• Collaborate with Debug team to find root cause of low yields.
• Verify that test equipment (hardware & software) is in proper working condition, and not the root cause of low yields.
• Participate in continuous improvement programs to improve test yield and reduce scraps.
• Document, control and maintain existing test production hardware and software (Including routine preventive maintenance and calibration on test equipment).
• Set up new test equipment (hardware & software), buy-off procedure before releasing to production.
• Document and update the test procedures. - Provide training of test process to production team.
• Provide training to functional test technicians on how to confirm test failures and maintain test equipment.
• Perform test line conversion (when applicable).
• Maintain in house test fixture.
• Review overall ICT test capacity of TEST ICT capacity vs demand analysis.
• Review ICT test requirement of NPI product.
• CCB coordinator.
• Perform other work-related assignments requested by supervisors.
• Change Management, ECO, limits, test steps, FW and ID programming.
• Knowledge/Skills/Competencies.
• Interpreting test requirements and documenting test procedures.
• Analyzing data to drive coverage enhancement and first pass yield improvement.
• Experience in Agilent 3070 and Flying Probe test platform supports/maintains.
• Capable to do test development on the Agilent 3070 machine and Flying Probe test platform.
• Ability to lead engineering projects and share the results.
• Typical Experience.
• Min. 5 years of hands-on working experience in large-scale In-circuit MFG ICT test support.
• Typical Education.
• Engineering Degree in Electronics or equivalent.
• Notes.
• This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
• Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
• At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
• Celestica (NYSE, TSX: CLS) enables the world s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
• Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
• Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Research, Quality Assurance, Assurance

ประเภทงาน:

งานประจำ

• Bachelor's degree in Engineering or equivalent practical experience.
• 3 years of experience with working on infrastructure projects related to process improvements.
• Experience with mission critical systems and operations (e.g., power generation, data center, refinery, chip fabrication, chemical plant processing, etc.).
• Experience with implementing controls engineering.
• Master's degree in Engineering.
• Experience with writing control code and control system programming.
• Experience in bidding, designing, commissioning, and operating Product Life Cycle/Supervisory control and data acquisition (PLC/SCADA) systems.
• Knowledge of digital and analog controls with Business Management System (BMS) and Entity Protection Management Service (EPMS).
• Knowledge of IT server and network system supporting data center services.
• Our thirst for technology is a part of everything we do. The Data Center Engineering team takes the physical design of our data centers into the future. Our lab mirrors a research and development department - cutting-edge strategies are born, tested and tested again. Along with a team of great minds, you take on complex topics like how we use power or how to run state-of-the-art, environmentally-friendly facilities. You're a visionary who optimizes for efficiencies and never stops seeking improvements - even small changes that can make a huge impact. You generate ideas, communicate recommendations to senior-level executives and drive implementation alongside facilities technicians.
• With your technical expertise, you ensure compliance with codes and standards, develop infrastructure improvements and serve as an expert in your specialty (e.g., cooling, electrical).
• In this role, you will contribute to the Design, Construction, Commissioning and Operational phases of the Data Center's life cycle including specifying performance requirements and creating design and infrastructure product design development, prototyping and iteration. You will own the improvement of subsystems and processes within the data center. You will have the knowledge of the field, which allows you to identify and recommend creative ways to solve problems. You will work across teams to define and develop data center operational processes, research new designs, materials, and construction methods of data center equipment and facilities.Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
• Define data center system-level, product architecture, and Research and Development, while helping to develop operations and maintenance procedures for systems/processes. Manage from design through commissioning and operational support on instrumentation and control systems.
• Collaborate with stakeholder teams (e.g., Data Center Delivery and Engineering (DCDE), Engineer of Record (EOR), operations, vendors) to define, develop, and integrate control system designs, ensuring adherence to performance requirements and standards.
• Identify and resolve technical issues related to control systems and multi-system interfaces across the project lifecycle, from design to field operations.
• Support quality assurance and commissioning activities, including developing documentation, reviewing testing results, and providing technical guidance for issue resolution to ensure system handover.
• Maintain and update design specifications and interface documents, providing technical guidance to meet project needs and optimize utilization while minimizing Total Cost of Ownership (TCO).
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ทักษะ:

Purchasing, Research, Work Well Under Pressure

ประเภทงาน:

งานประจำ

• Ensuring that all malfunctioning equipment is inspected and repaired in a timely manner.
• Providing day-to-day support for end user requests related to desktop software/hardware, printers, video conferencing and all IT related issues.
• Knowledge in MS O365, installation and troubleshooting.
• Knowledge in G-Suite or Google Workspace (Gmail, GSheet, GDrive, GDoc, Meet, etc.) and troubleshooting.
• Ticketing system management experience, managing tickets under SLA.
• 1st and 2nd tier level support.
• IT Asset Inventory Management.
• IT Purchasing Management experience.
• Keen in learning new technologies.
• Managing technical documentation / Instruction guide.
• Performs other related duties as assigned.
• Bachelor s degree in computer science, information technology, or related field.
• Internship period: Minimum to commit 4 months or more.
• Full Time Working Arrangement Internship.
• Ability to identify, research, and resolve technical problems.
• Flexible with change, work well under pressure and in a fast-paced environment.
• Basic knowledge of windows OS and mac OS.
• Self-motivated; work well independently and with a team.
• Strong communication (verbal & written) & customer-service skills.
• Strong work ethic and attention to detail.