เงื่อนไขการค้นหา

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Network Administration, Network Infrastructure, Project Management, Fast Learner, English

ประเภทงาน:

งานประจำ

• Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Managing and maintaining network infrastructure (LAN/WAN, Wi-Fi, Router, Switch) to ensure stable and secure connectivity.
• Handling OS provisioning, including system deployment, configuration, updates, and staging for all user endpoints.
• Installing, modifying, and repairing computer hardware, peripheral devices, and software applications.
• Responding to user queries and technical incidents either in person, via email, or over the phone.
• Investigating, troubleshooting, and swiftly resolving technical issues to meet the defined SLAs (Ticket Resolve).
• Manipulating and optimizing the IT Support queue and ticket distribution to ensure balanced workloads and timely support.
• Following up with users to ensure all reported issues are completely resolved and maintaining high user satisfaction.
• Managing and updating the IT Asset Inventory, including hardware, software licenses, and IT equipment lifecycle tracking.
• Participating in or leading assigned IT projects, infrastructure upgrades, and technology migration initiatives.
• Performing other related IT tasks and ad-hoc duties as assigned by the supervisor (etc.).
• Education: Bachelor's degree in Information Technology, Computer Engineering, Computer Science, or related fields.
• Experience: Minimum of 3 years of experience in IT Support, Application Support, System Support, or Network Administration.
• Good understanding of Network fundamentals (TCP/IP, LAN/WAN, Wi-Fi, Router/Switch configuration).
• Proven experience in OS provisioning, system deployment, staging, and patch management (Windows, macOS, or Linux).
• Strong knowledge of computer hardware, mobile devices, and core corporate software applications.
• Familiarity with Helpdesk Ticketing systems (e.g., Jira, ServiceNow) and IT Asset Management tools.
• Excellent diagnostic, analytical, and problem-solving skills to resolve technical issues under SLA pressure.
• Fast learner with the ability to quickly adapt to new technologies and manage assigned IT projects.
• Excellent communication and interpersonal skills with a strong service-mind attitude.
• Good command of English (both written and spoken) for technical communication.
• Prior experience or knowledge in the Retail Business is highly advantageous.

ทักษะ:

Electronics, Automation

ประเภทงาน:

งานประจำ

• Monitor and respond to network security alerts (firewalls, IDS/IPS, endpoint protection, SIEM).
• Support configuration and maintenance of security devices (VPNs, firewalls, anti-virus).
• Assist with vulnerability scans, patching, and security audits.
• Help document and improve security processes and incident reports.
• Software Management.
• Support installation, configuration, and patch management for enterprise applications.
• Assist in maintaining software license compliance and inventory records.
• Collaborate with vendors and internal teams for updates and troubleshooting.
• Client & Regional IT Support.
• Provide Tier 1 IT support to end users, escalating complex issues when necessary.
• Assist with troubleshooting network, system, and application issues across multiple countries.
• Ensure timely support coverage for regional offices in VN.
• Contribute to the creation and improvement of SOPs, SLAs, and IT support documentation.
• Bachelor's degree (or diploma/certificate) in Computer Science, IT, Cybersecurity, or related field.
• Basic knowledge of networking protocols (TCP/IP, DNS, VPN, HTTP/S) and IT security fundamentals.
• Familiarity with Windows/Linux systems and software deployment.
• Strong problem-solving skills with attention to detail.
• Good communication skills for supporting regional stakeholders.
• Ability to work collaboratively in a distributed team environment.
• Preferred Skills (Nice to Have).
• Certifications: CompTIA Security+, CCNA, ITIL Foundation, or equivalent.
• Hands-on experience from internships/projects in IT security or client support.
• Basic scripting (PowerShell, Python, or Bash) for automation tasks.
• Experience with software asset management tools or endpoint management platforms.
• What We Offer.
• Training and mentorship in cybersecurity and enterprise IT support.
• Regional exposure across Southeast Asia and Australia.
• Opportunities for career growth within a dynamic IT environment.
• Subscribe To Our Newsletter.
• Get the latest news about Delta Electronics (Thailand) products, solutions and events!.
• Enter email address.
• Connect with us.
• Get in touch with us.
• Contact Form.
• About Us.
• Delta Overview.
• Milestones & Achievements.
• Board & Management.
• Corporate Governance.
• Research & Development.
• Global Operations.
• FAQs.
• Solutions.
• Industrial Automation Solutions.
• Building Automation Solutions.
• Data Center Solutions.
• Telecom Energy Solutions.
• Smart Energy Solutions.
• Display and Monitoring Solutions.
• EV Charging Solutions.
• products & services.
• Power Electronics.
• Infrastructure.
• Automation -->.
• Power Electronics.
• Automation.
• Infrastructure.
• Mobility.
• Investor Relations -->.
• Investor Relations.
• Financial Information.
• Shareholder's Information.
• Newsroom.
• Publication.
• Stock and Dividend Information -->.
• IR Contact.
• Service Support.
• Downloads.
• UPS Warranty Check.
• Datacenter Configurator -->.
• Virtual Showrooms.
• Authorized Distributors.
• FAQs.
• Sustainability.
• ESG.
• International Initiatives.
• Green Products.
• CSR Commitment.
• Download.
• NEWS & EVENTS.
• Corporate News.
• CSR News.
• Products & Services News.
• Blog & eBook.
• In the News.
• Event Calendar.
• Training.
• Press Contact.
• Careers.
• contact us.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Network Infrastructure, System Administration, Electronics, Teamwork, Assembly

ประเภทงาน:

งานประจำ

• Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.
• Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.
• Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.
• Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.
• Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.
• Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.
• Who are we looking for?.
• We are seeking a skilled IT Support Consultant who is passionate about delivering exceptional technical support and ensuring seamless IT operations across a global organization. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a customer-focused mindset. You will be the go-to person for resolving IT issues and supporting digital tools that enable business success.
• What will you be doing?.
• Provide first and second-level technical support for hardware, software, and network-related issues across multiple sites.
• Diagnose, troubleshoot, and resolve IT incidents in a timely manner, escalating complex issues to appropriate support teams when required.
• Support system administration activities, including user account management, access permissions, and system configuration.
• Install, configure, maintain, and troubleshoot PCs, laptops, printers, and approved software applications.
• Provide support for enterprise collaboration tools and applications, including Microsoft 365, Microsoft Teams, and other business systems.
• Maintain accurate documentation of incidents, resolutions, asset information, and system changes within the IT ticketing system.
• Identify and implement opportunities to improve IT processes, service quality, and end-user experience.
• Collaborate with regional and global IT teams to ensure consistent service delivery and adherence to corporate IT standards.
• Assist users with IT-related inquiries and provide guidance on best practices for technology usage and security compliance.
• Support IT projects, system upgrades, and technology deployments as assigned.
• Who Are You?.
• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Ability to communicate effectively in English, both verbally and in writing.
• Strong fundamental IT troubleshooting skills, including end-user computing, hardware, software, and peripheral devices.
• Minimum 2 to 3 years of onsite IT support experience is preferred.
• Basic understanding of network infrastructure, including connectivity, access points, and cabling.
• Hands-on approach with the ability to independently diagnose and resolve technical issues.
• Experience supporting Microsoft 365, Microsoft Teams, and other enterprise applications is an advantage.
• Familiarity with IT ticketing systems and remote support tools.
• Basic understanding of cybersecurity principles, IT security controls, and industry best practices.
• Knowledge of user access management, endpoint security, and cybersecurity awareness practices is an advantage.
• What Competencies Will You Need?.
• Strong problem-solving, communication, and customer service skills.
• Ability to manage multiple tasks and prioritize workload in a fast-paced environment.
• Ability to collaborate effectively with regional and global IT teams.
• Able to commute to the WHA Mega Logistics Center (Theparak Km. 21) for four days per week and provide onsite support at the Pathum Thani office for one day per week on a regular basis.
• We are Offering.
• As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.
• Teamwork.
• At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.
• Equal Opportunity Employer.
• All qualified applications will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

SAP, English

ประเภทงาน:

งานประจำ

• Coordinate with central IT teams for network/system maintenance, upgrades, and issue resolution.
• Ensure stable Bosch WAN connectivity and system uptime across external warehouse sites.
• Provide first-level support for SAP and mobile barcode applications used in daily warehouse operations.
• Escalate system or application issues to relevant IT teams or partners when needed.
• Train users and support new joiners on warehouse IT systems.
• Monitor and maintain daily IT services - computers, printers, scanners, and ticket handling.
• Take part in warehouse IT projects such as site expansions, relocations, and system rollouts.
• What We're Looking For.
• Bachelor's degree in IT, Computer Science, or similar fields.
• 2+ years of hands-on IT support experience, ideally in warehouse, logistics, or manufacturing environments.
• Comfortable communicating in English (spoken & written).
• Able to travel to multiple warehouse locations (own transportation is a plus).
• Practical knowledge of networking, hardware, scanners, and printers.
• Experience with SAP or other enterprise applications.
• Familiar with ITIL and service management tools.
• Strong problem-solving attitude and able to work independently - you take ownership instead of waiting for instructions.
• Who You Are.
• Hands-on, proactive, and calm under pressure.
• Comfortable working in dynamic warehouse environments.
• Strong communication skills to coordinate with both IT and non-IT stakeholders.
• In addition to a dynamic work environment, we offer a comprehensive benefits package that includes a 5-day work week, transportation, housing allowance, health and life insurance, free lunch, uniform, provident fund, and access to home loans through the Government Housing Bank.
• We are looking for an individual who is committed to excellence and eager to contribute to the team's success.

ทักษะ:

Electronics, Automation

ประเภทงาน:

งานประจำ

• Monitor and respond to network security alerts (firewalls, IDS/IPS, endpoint protection, SIEM).
• Support configuration and maintenance of security devices (VPNs, firewalls, anti-virus).
• Assist with vulnerability scans, patching, and security audits.
• Help document and improve security processes and incident reports.
• Software Management.
• Support installation, configuration, and patch management for enterprise applications.
• Assist in maintaining software license compliance and inventory records.
• Collaborate with vendors and internal teams for updates and troubleshooting.
• Client & Regional IT Support.
• Provide Tier 1 IT support to end users, escalating complex issues when necessary.
• Assist with troubleshooting network, system, and application issues across multiple countries.
• Ensure timely support coverage for regional offices in VN.
• Contribute to the creation and improvement of SOPs, SLAs, and IT support documentation.
• Bachelor's degree (or diploma/certificate) in Computer Science, IT, Cybersecurity, or related field.
• Basic knowledge of networking protocols (TCP/IP, DNS, VPN, HTTP/S) and IT security fundamentals.
• Familiarity with Windows/Linux systems and software deployment.
• Strong problem-solving skills with attention to detail.
• Good communication skills for supporting regional stakeholders.
• Ability to work collaboratively in a distributed team environment.
• Preferred Skills (Nice to Have).
• Certifications: CompTIA Security+, CCNA, ITIL Foundation, or equivalent.
• Hands-on experience from internships/projects in IT security or client support.
• Basic scripting (PowerShell, Python, or Bash) for automation tasks.
• Experience with software asset management tools or endpoint management platforms.
• What We Offer.
• Training and mentorship in cybersecurity and enterprise IT support.
• Regional exposure across Southeast Asia and Australia.
• Opportunities for career growth within a dynamic IT environment.
• Subscribe To Our Newsletter.
• Get the latest news about Delta Electronics (Thailand) products, solutions and events!.
• Enter email address.
• Connect with us.
• Get in touch with us.
• Contact Form.
• About Us.
• Delta Overview.
• Milestones & Achievements.
• Board & Management.
• Corporate Governance.
• Research & Development.
• Global Operations.
• FAQs.
• Solutions.
• Industrial Automation Solutions.
• Building Automation Solutions.
• Data Center Solutions.
• Telecom Energy Solutions.
• Smart Energy Solutions.
• Display and Monitoring Solutions.
• EV Charging Solutions.
• products & services.
• Power Electronics.
• Infrastructure.
• Automation -->.
• Power Electronics.
• Automation.
• Infrastructure.
• Mobility.
• Investor Relations -->.
• Investor Relations.
• Financial Information.
• Shareholder's Information.
• Newsroom.
• Publication.
• Stock and Dividend Information -->.
• IR Contact.
• Service Support.
• Downloads.
• UPS Warranty Check.
• Datacenter Configurator -->.
• Virtual Showrooms.
• Authorized Distributors.
• FAQs.
• Sustainability.
• ESG.
• International Initiatives.
• Green Products.
• CSR Commitment.
• Download.
• NEWS & EVENTS.
• Corporate News.
• CSR News.
• Products & Services News.
• Blog & eBook.
• In the News.
• Event Calendar.
• Training.
• Press Contact.
• Careers.
• contact us.

ประสบการณ์:

3 ปีขึ้นไป

ประเภทงาน:

งานประจำ

• Business Analysis.
• to join our team. The ideal candidate will play a critical role in analyzing business processes, gathering system requirements, and bridging the gap between business users and technical teams.
• Experience in loan or credit business systems is required.
• Gather and analyze new business requirements from end-users and ensure alignment with business objectives.
• Evaluate and improve existing business processes, particularly in the areas of loan and credit system operations.
• Prepare and execute test cases for SIT (System Integration Testing) and coordinate with developers to resolve issues.
• Develop deployment documentation, ensuring that all changes have been tested and approved before going live.
• Provide user support for system enhancements, incident handling, and problem resolution.
• Act as a business consultant for the development team, helping to ensure solutions meet business needs.
• Contribute to system-related projects, including process improvement initiatives and system upgrades.
• Work closely with key stakeholders and end-users to ensure requirements are clearly understood and met.
• Analyze, document, and map current and future business processes.
• Coordinate effectively between business and technical teams.
• Produce clear and comprehensive documentation including requirement specs, user stories, and test plans.
• Assist in preparing and supporting User Acceptance Testing (UAT).
• Bachelors degree or higher in Business Administration, Computer Science, Information Systems, or a related field.
• 5-7 years of experience as a Business Analyst in the leasing or loan business.
• Proven experience in loan or credit business systems is required.
• Strong knowledge of business analysis methodologies, tools, and documentation techniques.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to manage multiple tasks under limited resources and within tight deadlines.
• In-depth understanding of loan or credit business processes.
• Business requirement analysis and process improvement.
• Solution design and system documentation.
• Familiarity with technical tools for analysis and testing.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Google Cloud Platform, Business Development, Software Development, Microsoft Azure, Architecture, Negotiation, ERP, English

ประเภทงาน:

งานประจำ

• Drive the commercial success and technical adoption of our cutting-edge enterprise and retail tech solutions. This dynamic team acts as the frontline of our business growth, bridging the gap between complex customer requirements and innovative technological capabilities. Whether you are driving new business opportunities or designing tailored technical architectures, you will play a pivotal role in delivering transformative IT solutions (Software, System Integration, Cloud, POS, and ERP) to our clients.
• Identify, develop, and close new business opportunities within the enterprise and retail sectors.
• Build and maintain strong, long-lasting relationships with key stakeholders and decision-makers.
• Present high-level IT solutions, prepare commercial proposals, formulate quotations, and skillfully negotiate contracts.
• Consistently achieve and exceed sales targets (KPIs) while driving revenue growth.
• Analyze deep customer requirements and translate business needs into robust, scalable IT solutions.
• Support the sales team in client meetings by conducting compelling product demonstrations and executing Proof-of-Concept (POC) initiatives.
• Design solution architectures and prepare comprehensive technical proposals and documentation.
• Act as the technical liaison, collaborating closely with internal teams (Developers, Project Managers) and external vendors to ensure successful solution delivery.
• Job.
• Bachelor's degree in IT, Computer Science, Business, or a related field. Possesses a strong foundational understanding of IT services, excellent communication skills, and a highly self-motivated, goal-oriented mindset.
• Proven track record in B2B IT Sales / Solution Sales or as a Pre-Sales Consultant / System Engineer. Capable of handling end-to-end sales cycles, designing complex system integrations, and working effectively under pressure. Good command of English is required.
• Extensive existing client network in the enterprise/retail sector. Capable of closing multi-million baht deals, advising C-level executives on digital transformation strategies, or architecting large-scale multi-cloud and enterprise software deployments.
• B2B Enterprise Sales, Account Management, CRM Management, Negotiation, Commercial Proposal Writing, Client Relationship Management.
• Retail Solutions, POS (Point of Sale) Systems, ERP, System Integration, E-commerce platforms.
• Deep understanding of the Software Development Lifecycle (SDLC), APIs, and Enterprise Infrastructure.
• Knowledge and hands-on experience in AWS, Microsoft Azure, or Google Cloud Platform (GCP).
• Cloud Architecture Certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, GCP Professional Cloud Architect), ITIL.
• Vendor-specific Sales Certifications (e.g., Microsoft Sales Specialist, AWS Business Professional) or recognized strategic selling credentials.
• All applications will be treated with the strictest confidentiality. If your qualifications and experience align with the requirements of the role, our talent acquisition team will reach out to you directly. In the event that there is not an immediate fit, we will securely retain your profile for consideration against future suitable opportunities.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Thai

ประเภทงาน:

งานประจำ

• สำเร็จการศึกษาระดับปริญญาตรี สาขาวิทยาการคอมพิวเตอร์, เทคโนโลยีสารสนเทศ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์ด้านการติดตั้งและดูแลระบบโครงสร้างพื้นฐานด้าน IT รวมถึงการซ่อมคอมพิวเตอร์ 0-2 ปี.
• มีทักษะความสัมพันธ์ระหว่างบุคคลที่ดี และสามารถสื่อสารกับพนักงานได้ทุกระดับ.
• มีความตระหนักรู้ด้านวัฒนธรรมที่หลากหลาย และสามารถทำงานร่วมกับผู้คนจากวัฒนธรรมที่แตกต่างกันได้.
• มีทัศนคติที่มุ่งมั่นในการพัฒนาตนเอง และมีความคิดริเริ่มเชิงรุกในการคาดการณ์และแก้ไขปัญหา.
• มีทักษะการอ่านภาษาอังกฤษในระดับพอใช้.
• กระบวนการคัดเลือกครั้งนี้ ทางบริษัทฯ มีการนำระบบ AI มาช่วยวิเคราะห์ข้อมูลในบางขั้นตอน โดยมีฝ่ายทรัพยากรบุคคลเป็นผู้ควบคุมการดำเนินงาน กำกับดูแลทุกขั้นตอน และเป็นผู้ตัดสินใจในขั้นตอนสุดท้าย เพื่อให้การพิจารณาเป็นไปอย่างแม่นยำ และครอบคลุมทุกมิติ โดยข้อมูลของผู้สมัครทุกท่านจะไม่ถูกใช้เพื่อการเทรนด์โมเดล AI และจะถูกเข้าถึงเฉพาะภายในทีมทรัพยากรบุคคล และผู้จัดการหรือหัวหน้างานของต้นสังกัดที่รับสมัครเท่านั้น.
• บริษัทถือว่าท่านได้รับทราบข้อมูลในส่วนนี้แล้ว หากท่านได้ยื่นสมัครงานในตำแหน่งงานนี้ผ่านระบบ.

ทักษะ:

Electronics, Automation

ประเภทงาน:

งานประจำ

• Monitor and respond to network security alerts (firewalls, IDS/IPS, endpoint protection, SIEM).
• Support configuration and maintenance of security devices (VPNs, firewalls, anti-virus).
• Assist with vulnerability scans, patching, and security audits.
• Help document and improve security processes and incident reports.
• Software Management.
• Support installation, configuration, and patch management for enterprise applications.
• Assist in maintaining software license compliance and inventory records.
• Collaborate with vendors and internal teams for updates and troubleshooting.
• Client & Regional IT Support.
• Provide Tier 1 IT support to end users, escalating complex issues when necessary.
• Assist with troubleshooting network, system, and application issues across multiple countries.
• Ensure timely support coverage for regional offices in VN.
• Contribute to the creation and improvement of SOPs, SLAs, and IT support documentation.
• Bachelor's degree (or diploma/certificate) in Computer Science, IT, Cybersecurity, or related field.
• Basic knowledge of networking protocols (TCP/IP, DNS, VPN, HTTP/S) and IT security fundamentals.
• Familiarity with Windows/Linux systems and software deployment.
• Strong problem-solving skills with attention to detail.
• Good communication skills for supporting regional stakeholders.
• Ability to work collaboratively in a distributed team environment.
• Preferred Skills (Nice to Have).
• Certifications: CompTIA Security+, CCNA, ITIL Foundation, or equivalent.
• Hands-on experience from internships/projects in IT security or client support.
• Basic scripting (PowerShell, Python, or Bash) for automation tasks.
• Experience with software asset management tools or endpoint management platforms.
• What We Offer.
• Training and mentorship in cybersecurity and enterprise IT support.
• Regional exposure across Southeast Asia and Australia.
• Opportunities for career growth within a dynamic IT environment.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Accounting, Oracle, English

ประเภทงาน:

งานประจำ

• Coding, test, and support programs.
• Coordinate with clients in projects, analyze user requirements, perform program and database design, and creates functional / technical specifications.
• Gathering requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Documents user requirements and tests issues in the respective module to re-create applications issues or determine whether new user requirements can be met through existing application functionality or requires customizations.
• Bachelor's degree or higher in Computer Sciences or other related fields.
• 3 years experience in program development using Oracle tools in Oracle Applications customizations.
• Hands-on programming experience and proven knowledge in Financial or Accounting system.
• knowledge of Financial module (AP,AR,FA,GL).
• Experience as a member of a team performing an Oracle Implementation.
• Excellent command in English skills.

ทักษะ:

Project Management

ประเภทงาน:

งานประจำ

• เก็บรวมรวม ค้นคว้าหาข้อมูลความต้องการ (Requirement Gathering) ค้นคว้า วิจัย กระบวนการทำงานทางธุรกิจตลอดจนข้อกำหนดทางธุรกิจ (Business Rules) ของหน่วยงาน.
• จัดทำ สิ่งที่ต้องพัฒนาเพิ่มเติม (Gap Analysis) เพื่อประเมินขอบเขตการทำงาน (Scope of Work).
• ดูแล ติดต่อสื่อสารกับ Stakeholder ไม่ว่าจะเป็น Owner, Project Management Officer, UX/UI Designer, Developer เป็นต้น เพื่อวางแผน และจัดลำดับการทำงาน.
• แปลความต้องการทาง Business มาสื่อสารกับ Developer และแปลคำถาม หรือ ข้อความทางเทคนิคเพื่อสื่อสาร ทำความเข้าใจกับ Business Unit.
• จัดทำเอกสาร เช่น User Story เพื่อเรียบเรียงโครงการให้เพื่อนร่วมทีมเข้าใจตรงกัน.
• ทำการทดสอบส่วนของ System Integration กับระบบแวดล้อมที่เกี่ยวข้อง.
• ประสานกับทางผู้ใช้เพื่อทำการทดสอบ User Acceptance Test.
• วิเคราะห์สถิติการใช้งาน เพื่อนำไปสู่แนวทางการปรับปรุงและพัฒนาระบบอย่างต่อเนื่อง.
• ปริญญาตรีสาขาคอมพิวเตอร์ หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์สำหรับงานด้านบริหารโครงการ IT อย่างน้อย 2 ปี.
• มีประสบการณ์ทำงานในงานที่เกี่ยวข้องอย่างน้อย 4 ปี.
• มีมนุษย์สัมพันธ์ที่ดี สามารถทำงานร่วมกับบุคคลอื่นได้.
• ทำงานลักษณะ Project Based ได้.
• Contact Information K. Nanchanok Ratsamesuntarangkul.
• Email: nanchanok.r @thaibev.com.
• Company name: DIGITAL AND TECHNOLOGY SERVICES CO., LTD.
• Working Location and address: F.Y.I Center 2525 Rama IV Rd, Khlong Tan, Khlong Toei, Bangkok 10110.
• MRT QSNCC Station Exit 1.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Energetic, Linux, UNIX, SQL, English

ประเภทงาน:

งานประจำ

• Monitor application performance and investigate issues arising in production environments.
• Troubleshoot application problems using UNIX/Linux commands, application logs, and SQL queries.
• Work with business users, development teams, infrastructure teams, and external vendors to resolve incidents effectively.
• Manage incidents throughout their lifecycle and ensure resolution within agreed SLAs.
• Conduct root-cause analysis (RCA) and support preventive actions to minimize recurring issues.
• Carry out daily operational tasks, application monitoring, and system health checks.
• Maintain clear and up-to-date incident records, technical documentation, and operational procedures.
• Communicate effectively with both local and international stakeholders in English.
• Identify opportunities to improve application support processes and overall operational efficiency.
• About you.
• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• 3-6 years of experience in Application Support, Production Support, or a comparable technical support role.
• Previous experience in Banking or Financial Services is mandatory.
• Practical experience working with UNIX/Linux environments.
• Good working knowledge of SQL for troubleshooting, data investigation, and verification.
• Understanding of application support processes, incident management, and production environments.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Customer- and service-oriented approach with the ability to support business users effectively.
• Organized, detail-oriented, and able to manage multiple incidents or priorities.
• Comfortable collaborating within an international and cross-functional environment.
• About us.
• At Amaris Consulting, we believe in creating a positive and engaging workplace where our people can develop, collaborate, and make a meaningful impact. Join an international team representing 110+ nationalities and benefit from diverse perspectives and collaborative ways of working. With 70% of our leaders having started at entry level, we are committed to developing talent and supporting long-term career growth. Develop your skills through our internal Academy and access to more than 250 training modules. Enjoy an energetic workplace with regular afterworks, team-building activities, and opportunities to connect with colleagues. Get involved in our CSR initiatives, including the WeCare Together program, and contribute to projects that make a difference.
• Global Diversity: Join an international team representing 110+ nationalities.
• Trust and Growth: 70% of leaders have started at entry level with commitment to long-term career growth.
• Continuous Learning: Access to internal Academy and more than 250 training modules.
• Vibrant Culture: Regular afterworks, team-building activities, and colleague connection opportunities.
• Meaningful Impact: Involvement in CSR initiatives, including the WeCare Together program.

ประเภทงาน:

งานประจำ

• Install and configure required software, applications and user access.
• Support onboarding and offboarding activities from an IT perspective.
• Maintain proper records of IT equipment and assets.
• Provide timely technical support and troubleshooting to users for hardware, software, applications, network connectivity and related IT issues.
• Diagnose and resolve technical problems within the required response and resolution time.
• Escalate complex issues to the regional MIS team or relevant vendors when necessary.
• Follow up on outstanding issues to ensure proper resolution.
• Perform first-level troubleshooting for network, server and connectivity issues.
• Assist in maintaining system availability, stability and reliable day-to-day IT operations.
• About you.
• Coordinate and conduct basic IT/system training for users.
• Provide guidance on company IT systems, applications, security practices and procedures.
• Support users when new systems, applications, processes or updates are introduced.
• Act as the primary IT contact and liaison for the Bangkok office, working closely with the MIS team in Malaysia.
• Communicate local IT requirements, incidents and operational matters to the regional team.
• Coordinate implementation of regional MIS projects, system changes, upgrades and IT policies in the Bangkok office.
• Ensure company IT security policies, access controls and data protection procedures are followed.
• Support implementation of security updates, software patches and other preventive measures.
• Report potential IT security risks or incidents promptly to the appropriate team.

ประเภทงาน:

งานประจำ

• Samut Prakan.
• Education.
• Bachelor's Degree.
• Salary.
• Negotiable.
• ดูแลและแก้ไขปัญหาด้านคอมพิวเตอร์ให้กับผู้ใช้งาน (Support User).
• ดูแลและแก้ไขปัญหาระบบ Network, เครื่องคอมพิวเตอร์, Notebook, กล้องวงจรปิด (CCTV) และอุปกรณ์สารสนเทศอื่น ๆ เช่น Printer, Switch, UPS.
• บำรุงรักษาเชิงป้องกันเครื่องคอมพิวเตอร์, Notebook, กล้องวงจรปิด (CCTV) และอุปกรณ์สารสนเทศอื่น ๆ.
• ติดตั้งระบบคอมพิวเตอร์และอุปกรณ์สารสนเทศต่าง ๆ.
• วุฒิ ปริญญาตรี ด้านคอมพิวเตอร์ หรือสารสนเทศและเดินทาง.
• ประสบการณ์ทำงานด้านดูแลระบบคอมพิวเตอร์ 0 - 5 ปี.
• มีความรู้ ความสามารถทางด้าน Hardware, Software, Network, CCTV.
• มีทักษะในการวิเคราะห์และแก้ไขปัญหา.
• สามารถขับรถยนต์และเดินทางทำงานนอกสถานที่ได้ (สาขาชลบุรี, สระบุรี).
• Welfare and Benefits.
• Uniform and Safety Equipment.
• Employee Shuttle Service.
• Canteen.
• Dental Expenses Reimbursement (beyond Social Security coverage).
• Bonus and Annual Salary Review.
• Head office.
• 150 Moo 6, Bang Bo, Samut Prakan 10560,Thailand.
• [email protected].
• Quick Links.
• Popular Links.

ทักษะ:

Analytical Thinking, Automation, Leadership Skill

ประเภทงาน:

งานประจำ

• Oversee day-to-day support for business-critical applications, ensuring incidents, problems, and service requests are resolved within agreed service levels.
• Drive incident management, root cause analysis, and corrective action implementation to reduce recurring issues.
• Coordinate with infrastructure, development, security, and business teams to resolve application issues and improve service performance.
• Monitor application health, availability, performance, and support tooling to ensure operational stability.
• Promote proactive support practices, including problem prevention, knowledge management, and continuous improvement.
• Evaluate and implement tools, automation, and process improvements that enhance support efficiency and user experience.
• Develop and enforce application support standards, procedures, and best practices.
• Prepare regular operational reports, service metrics, and updates for senior leadership.
• Support release and change management activities, including testing, deployment readiness, and post-release validation.
• Manage support priorities, resources, and escalations to ensure effective service delivery.
• Support audit, compliance, and security-related activities as required.
• Leadership Competencies.
• Drives Results: Delivers stable application support services and ensures timely issue resolution.
• Builds Talent: Coaches and develops team members to strengthen capability and performance.
• Collaborates and Influences: Works effectively across technical and business teams to drive alignment.
• Thinks Strategically: Aligns support priorities with business needs and technology goals.
• Demonstrates Accountability: Owns incident response, governance, and follow-through on actions.
• Champions Improvement: Promotes automation, innovation, and continuous improvement.
• Technical Skills.
• Strong knowledge of application support processes, incident management, and problem management.
• Experience supporting enterprise applications in a production environment.
• Hands-on experience with monitoring, logging, alerting, and service management tools.
• Familiarity with databases, operating systems, middleware, APIs, and integration technologies.
• Understanding of release management, change management, and deployment support.
• Strong troubleshooting and analytical skills to identify and resolve application issues.
• Ability to use automation and scripting to improve support efficiency.
• Soft Skills.
• Strong service mindset with a focus on customer satisfaction and timely support.
• Excellent communication skills, with the ability to explain technical issues clearly to non-technical stakeholders.
• Strong problem-solving and analytical thinking skills.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Collaborative and team-oriented, with the ability to build effective working relationships across functions.
• Proactive, accountable, and detail-oriented in managing support activities and follow-through.
• Adaptable and open to change, with a continuous improvement mindset.
• Strong sense of ownership and commitment to service quality and operational excellence.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Leadership Skill, Linux

ประเภทงาน:

งานประจำ

• Manage day-to-day IT support operations, including ticket prioritisation, assignment and resolution tracking.
• Respond to and resolve complex technical issues escalated from the support team, or provide technical guidance to team members.
• Monitor system performance and proactively identify opportunities to improve IT support processes and efficiency.
• Maintain IT asset inventory and ensure compliance with company policies and industry standards.
• Coordinate with external vendors and service providers to ensure timely resolution of technical issues.
• Generate performance reports and provide regular updates to senior management on IT support metrics and team performance.
• Implement and communicate IT policies, procedures and best practices to the support team.
• Provide first-line support for critical system issues and outages.
• Manage IT support budgets and contribute to strategic planning for technology infrastructure improvements.
• What we're looking for.
• 5++ years of experience in IT support roles, with at least 1-2 years in a supervisory or team lead capacity.
• Strong technical knowledge across operating systems (Windows, macOS, Linux), networking fundamentals, and common enterprise software applications.
• Proven experience in managing help desk operations, including ticketing systems and ITSM tools.
• Excellent leadership and people management skills, with the ability to motivate and develop team members.
• Strong problem-solving abilities and a methodical approach to troubleshooting technical issues.
• Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Certification relevant to IT support (such as CompTIA A+, Microsoft Certified Associate, or equivalent) is preferred.
• Experience with remote support tools and technologies is advantageous.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to delivering high-quality customer service.
• What we offer.
• At HUMANICA, we are committed to supporting the wellbeing and professional development of our employees. We provide a competitive salary package commensurate with experience and qualifications. Our benefits include opportunities for ongoing professional development and training to enhance your technical skills and leadership capabilities. We foster a collaborative and inclusive workplace where your contributions are recognised and valued. We offer flexible working arrangements where appropriate to support work-life balance, and we encourage open communication with management about any support you may need to succeed in your role. We believe in investing in our people and creating an environment where everyone can thrive.
• If you meet the above requirements and are excited about this opportunity to lead our IT support function at HUMANICA Public Company Limited, we would love to hear from you. Please submit your CV and a covering letter detailing your relevant experience and why you are interested in this position. We look forward to speaking with you soon.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Good Communication Skills, Service-Minded, Sharepoint, ISO 27001, English

ประเภทงาน:

งานประจำ

• The IT Support role is responsible for supporting and maintaining ABeam Consulting Thailand's IT environment to ensure smooth and secure day-to-day operations, including end-user support, IT asset and infrastructure management, new joiner setup, Microsoft 365, access control, CCTV, and coordination with Global IT and vendors on network, server, cybersecurity, and system-related matters, while also supporting ISMS activities and ISO 27001 compliance.
• Support any IT related matters/issues (i.e. troubleshooting, laptop malfunction, net ...
• Bachelor's degree in Computer Science, Information Technology, Networking, or a related field, or equivalent practical experience. 3-5 years of relevant experience in IT support, helpdesk, or office IT operations. Experience supporting laptop setup, Microsoft 365, network connectivity, printers, VPN, access control, CCTV, and other office IT equipment. Experience preparing and maintaining IT records, user guides, reports, checklists, and audit support documents. Experience coordinating with internal users, Global IT teams, and external vendors would be an advantage. Skills: Good communication skills in both Thai and English, including speaking, writing, and listening. Strong service-minded attitude with the ability to communicate clearly and coordinate effectively with related parties. Ability to analyze and troubleshoot basic IT issues, provide solutions, and escalate issues to Global IT or vendors when necessary. Familiarity with Microsoft 365 collaboration tools such as SharePoint, Teams, OneDrive, and Forms. Basic knowledge of endpoint management, device enrollment, security controls, antivirus protection, data protection, and user access management. Basic understanding of information security management, ISMS requirements, access control, CCTV, audit support activities, and ISO 27001 requirements. Good documentation, organization, and IT asset management skills.

ทักษะ:

Network Infrastructure, Microsoft Azure, Procurement, Purchasing, English

ประเภทงาน:

งานประจำ

Working Hours: Monday to Friday, 9:00 AM - 6:00 PM, supporting the Technical Support Line; occasional work outside standard hours may be required based on business needs. Serve as the first and single point of contact (SPOC) for IT service requests and incidents from global end-users. providing IT administration and 1st-level technical support for international business units across multiple time zones within a centralized shared service center in Bangkok. Respond to user requests and incidents via phone, email, and online channels, logging all cases into the service desk system pe ...

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Database Administration, System Administration, Microsoft SQL Server, Software Development, Software Testing

ประเภทงาน:

งานประจำ

• ดูแลและบริหารจัดการระบบ Platform และ Application รวมถึงตรวจสอบสถานะ ความพร้อมใช้งาน และประสิทธิภาพของระบบอย่างสม่ำเสมอ.
• Monitor ระบบ Application, Database และองค์ประกอบที่เกี่ยวข้อง พร้อมตรวจสอบ Alert, System Log และ Error Log เพื่อค้นหาและป้องกันปัญหาที่อาจส่งผลต่อการให้บริการ.
• ให้คำแนะนำด้านการพัฒนา ปรับปรุง Configuration และการเชื่อมต่อระบบ รวมถึงประสานงานกับทีม Developer และ Technical Team ในประเด็นที่เกี่ยวข้อง.
• วิเคราะห์และแก้ไขปัญหา Application, Software, Database และ System Integration ในระดับเบื้องต้นถึงระดับที่ได้รับมอบหมาย พร้อมดำเนินการ Escalate ไปยังทีมที่เกี่ยวข้องเมื่อจำเป็น.
• จัดทำและดูแลฐานข้อมูลของระบบให้มีความถูกต้อง ครบถ้วน ปลอดภัย และพร้อมใช้งาน รวมถึงตรวจสอบและแก้ไขปัญหาข้อมูลตามขั้นตอนที่กำหนด.
• จัดทำและตรวจสอบ SQL Query สำหรับการตรวจสอบข้อมูล วิเคราะห์ปัญหา และจัดทำข้อมูลสนับสนุนการดำเนินงานตามความเหมาะสม.
• ดูแลการสร้าง แก้ไข ปิดใช้งาน และกำหนดสิทธิ์บัญชีผู้ใช้งาน รวมถึง Role และ Access Permission ให้เป็นไปตามนโยบายและข้อกำหนดด้านความปลอดภัย.
• ตรวจสอบและทดสอบ Function / Feature / System Integration ก่อนนำระบบหรือการปรับปรุงขึ้นใช้งานจริง รวมถึงสนับสนุนการทำ UAT และ Deployment.
• รับแจ้งและให้บริการสนับสนุนผู้ใช้งาน วิเคราะห์ปัญหา ให้คำแนะนำ และดำเนินการแก้ไขหรือประสานงานติดตามจนปัญหาได้รับการแก้ไขตาม SLA.
• จัดทำ Incident Record, Service Request และ Problem Record พร้อมวิเคราะห์สาเหตุของปัญหา (Root Cause Analysis: RCA) และเสนอแนวทางป้องกันไม่ให้เกิดปัญหาซ้ำ.
• ประสานงานกับทีมพัฒนา ทีม Infrastructure, Cloud, Network, Cybersecurity, Database และผู้ให้บริการภายนอก เพื่อแก้ไขปัญหาและรักษาความต่อเนื่องของระบบ.
• สนับสนุนการสำรองและกู้คืนข้อมูล (Backup & Recovery) รวมถึงตรวจสอบความถูกต้องของกระบวนการ Backup และการกู้คืนข้อมูลตามแผนที่กำหนด.
• สนับสนุนการติดตั้ง Upgrade, Patch, Configuration Change และการนำระบบขึ้นใช้งานจริง โดยดำเนินการตาม Change Management Process.
• ตรวจสอบและติดตาม System Performance, Application Performance และ Capacity เบื้องต้น พร้อมเสนอแนวทางปรับปรุงประสิทธิภาพของระบบ.
• จัดทำและปรับปรุงคู่มือการใช้งาน คู่มือการแก้ไขปัญหา Knowledge Base และเอกสารทางเทคนิคที่เกี่ยวข้อง.
• จัดทำรายงาน Incident, Problem, System Availability, Service Performance และสรุปผลการให้บริการสนับสนุนผู้ใช้งาน.
• ปฏิบัติงานตามมาตรฐานด้าน Information Security, Access Control, Data Protection และ Personal Data Protection ที่เกี่ยวข้องกับระบบ.
• ให้คำแนะนำและสนับสนุนผู้ใช้งานในการใช้งานระบบอย่างถูกต้อง รวมถึงถ่ายทอดความรู้และจัดทำ User Guide ตามความเหมาะสม.
• เสนอแนะแนวทางปรับปรุงกระบวนการทำงาน ระบบ และการให้บริการ เพื่อเพิ่มประสิทธิภาพและลดปัญหาที่เกิดขึ้นซ้ำ.
• ปฏิบัติงานอื่น ๆ ที่เกี่ยวข้องกับการดูแลระบบ Platform และงานสนับสนุนด้านเทคโนโลยีสารสนเทศตามที่ได้รับมอบหมาย.
• คุณวุฒิการศึกษา.
• สำเร็จการศึกษาระดับ ปริญญาโทขึ้นไป สาขาเทคโนโลยีสารสนเทศ วิศวกรรมคอมพิวเตอร์ วิทยาการคอมพิวเตอร์ วิศวกรรมซอฟต์แวร์ ระบบสารสนเทศ หรือสาขาอื่นที่เกี่ยวข้อง.
• หากมีวุฒิหรือ Certification ด้าน System Administration, Database, Cloud, IT Service Management หรือ Cybersecurity จะได้รับการพิจารณาเป็นพิเศษ.
• ประสบการณ์ทำงาน.
• มีประสบการณ์ทำงานด้าน IT System Support, Application Support, System Administration, Database Administration, IT Operations หรือ Technical Support ไม่น้อยกว่า 9 ปี นับถัดจากวันที่สำเร็จการศึกษาระดับปริญญาโท.
• มีประสบการณ์ดูแลระบบ Platform, Web Application หรือ Enterprise Application ที่มีผู้ใช้งานจำนวนมาก.
• มีประสบการณ์ในการวิเคราะห์และแก้ไข Incident / Problem และประสานงานกับทีม Technical หลายฝ่าย.
• มีประสบการณ์ทำงานร่วมกับทีม Software Development, Infrastructure, Cloud, Network หรือ Cybersecurity.
• หากมีประสบการณ์ในโครงการภาครัฐ หรือระบบที่ดำเนินงานภายใต้ TOR / SLA / Contract จะได้รับการพิจารณาเป็นพิเศษ.
• ความรู้และทักษะที่จำเป็นSystem & Application.
• มีความรู้และประสบการณ์ด้านการดูแลระบบ Platform, Web Application หรือ Enterprise Application.
• เข้าใจกระบวนการ Application Support, Incident Management, Problem Management และ Service Request.
• สามารถวิเคราะห์ Application Log, Error Log และ System Log เพื่อค้นหาสาเหตุของปัญหาได้.
• มีความเข้าใจด้าน API, Web Service, System Integration และ Data Flow.
• มีความเข้าใจกระบวนการ SDLC, Software Testing, UAT, Deployment และ Change Management.
• Database.
• มีความรู้ด้าน Database Management และสามารถใช้ SQL สำหรับ Query, ตรวจสอบ และวิเคราะห์ข้อมูลได้.
• มีความเข้าใจด้าน Database Backup / Restore, Data Validation และ Database Security.
• สามารถวิเคราะห์ปัญหาด้านข้อมูลและประสานงานกับ Database Administrator หรือทีมพัฒนาได้.
• Infrastructure & Cloud.
• มีความเข้าใจพื้นฐานด้าน Server, Operating System, Network และ Cloud Infrastructure.
• สามารถตรวจสอบ System Availability, Performance, Resource Utilization และ Capacity เบื้องต้นได้.
• หากมีประสบการณ์ด้าน AWS, Microsoft Azure, Google Cloud หรือ Private Cloud จะได้รับการพิจารณาเป็นพิเศษ.
• Security.
• มีความรู้พื้นฐานด้าน Information Security, Authentication, Authorization, Access Control และ Audit Log.
• มีความเข้าใจเกี่ยวกับการคุ้มครองข้อมูลส่วนบุคคล (PDPA) และการรักษาความปลอดภัยของข้อมูลผู้ใช้งาน.
• User & Service Support.
• มีทักษะในการวิเคราะห์และแก้ไขปัญหาอย่างเป็นระบบ สามารถทำ Root Cause Analysis (RCA) ได้.
• มีทักษะในการสื่อสารกับผู้ใช้งานทั่วไป และสามารถอธิบายประเด็น Technical ให้เข้าใจได้ง่าย.
• มี Service Mind และสามารถให้บริการผู้ใช้งานภายใต้ข้อจำกัดด้านเวลาและ SLA.
• สามารถประสานงานและ Escalate ปัญหาไปยังทีมที่เกี่ยวข้องได้อย่างเหมาะสม.
• Documentation & Reporting.
• สามารถจัดทำ User Guide, Technical Document, Incident Report, Problem Report และ Knowledge Base ได้อย่างเป็นระบบ.
• สามารถจัดทำรายงานสรุปปัญหา สถานะระบบ และผลการให้บริการต่อผู้บริหารหรือผู้จัดการโครงการได้.
• มีประสบการณ์ดูแล Enterprise / Government Platform.
• มีประสบการณ์ทำงานตาม SLA และ IT Service Management.
• มีความรู้หรือ Certification ด้าน ITIL.
• มีความรู้ด้าน Database เช่น Microsoft SQL Server, PostgreSQL, MySQL หรือ Oracle.
• มีประสบการณ์ใช้ Monitoring / Log Management Tools.
• มีประสบการณ์ด้าน API Testing หรือ Tools เช่น Postman.
• มีประสบการณ์ด้าน Cloud หรือ Container เช่น Docker / Kubernetes.
• มีความรู้ด้าน Cybersecurity และ Vulnerability Management เบื้องต้น.
• สามารถใช้เครื่องมือบริหารงาน เช่น Jira, ServiceNow, Azure DevOps หรือระบบ Ticketing ได้.
• สามารถสื่อสารภาษาอังกฤษและอ่าน Technical Documentation ได้.
• หากมีประสบการณ์ทำงานกับระบบที่มี High Availability / High Availability Architecture หรือ Mission-Critical System จะได้รับการพิจารณาเป็นพิเศษ.

ทักษะ:

Enthusiastic, Automation, English, Thai

ประเภทงาน:

ฝึกงาน

• LINE MAN Wongnai is one of the fastest-growing technology companies in Thailand. We are a team of talented people working together to build a digital ecosystem that drives the country forward. By using data and AI, we create products that make a real difference in people's lives from the LINE MAN app and Wongnai POS to financial services through LINE Pay.
• We work at the point where fast-growing technology meets everyday e-commerce lifestyles, building digital infrastructure that supports 10 million users, 700,000 merchan ...
• Why this Role.
• This role re-imagines the traditional Service Desk by blending essential IT support with modern AI, automation, and robust knowledge management. As the first point of contact for our employees, you will go beyond simply fixing immediate issues; your primary goal is to elevate support efficiency, reduce manual workload, and maintain consistently excellent Customer Satisfaction (CSAT) scores.
• By joining our team, you will step into a highly collaborative, tech-savvy environment that encourages continuous learning. You will make a direct impact on the company's internal ecosystem by turning daily troubleshooting logs into structured, high-quality data for AI training. This is a unique opportunity to grow your technical foundation while pioneering AI-readiness and automated workflows at a national-scale tech company.
• Act as a responsive representative of the IT team, helping resolve hardware and software (Windows/Mac) issues for a diverse workforce via Slack, Jira, and in-person support (Walk-ins).
• Bridge the gap between human support and automation by learning how to convert common technical fixes into "How-to" articles and structuring data for AI training,.
• giving you a clear picture of how leading organizations use AI to drive and elevate support operations.
• Learn to master the use of Jira by collaborating with L2/Senior IT teams to track, update, and resolve tickets, ensuring no employee problem goes unanswered.
• Assist in creating and updating Standard Operating Procedures (SOPs) to ensure the Internal Knowledge Base is accurate and ready for both human and AI retrieval.
• Learn to design real-time dashboards in Jira to monitor ticket status, identify support trends, and analyze satisfaction data to improve the overall user journey.
• What You'll Need.
• Currently pursuing or a recent graduate with a Bachelor's degree in Information Technology, Computer Science, or a related technical field.
• Technical Troubleshooting: A basic understanding of analyzing and troubleshooting issues on Windows and macOS operating systems.
• A strong Service Mindset - you are patient, empathetic, and genuinely passionate about helping internal users solve their daily tech problems.
• Communication Skills: Good command of Thai (Verbal & Written) and some familiarity with English to effectively support and collaborate with a diverse, multi-national workforce.
• Highly organized with the ability to clearly structure data, documentation, and technical logs.
• What Sets You Apart.
• Enthusiastic about learning and observing how AI, Large Language Models (LLMs), or Virtual Agents are practically applied in a leading company to enhance Service Desk efficiency.
• You've experimented with Slack workflows, integrations, or configuring basic automation rules within ticketing platforms.
• Basic familiarity with configuring or administering tools like Google Workspace (G-Suite) or other cloud-based productivity platforms.
• A tech-savvy and curious nature, demonstrating high enthusiasm for continuously learning new tools and leveraging technology to improve workplace efficiency.