เงื่อนไขการค้นหา

ประสบการณ์:

15 ปีขึ้นไป

ทักษะ:

Electrical Engineering, Business Development

ประเภทงาน:

งานประจำ

• Develop and implement effective service strategies and profitable service business models aligned with evolving market needs.
• Generate profitable service revenue through annual maintenance contracts, spare parts sales, labour services, and warranty management.
• Identify and develop new markets for after-sales and service business.
• Support Marketing in launching new equipment by ensuring technical readiness and service capability.
• Customer Support & Operational Excellence.
• Ensure customer calls are responded to and resolved within agreed SLAs.
• Deliver high-quality, prompt service through internal teams, service franchisees, or distributors, ensuring customer satisfaction.
• Ensure proper warranty administration and claims management while keeping warranty costs under control.
• Team & Vendor Management.
• Lead, coach, and develop the TCS team and third-party service providers to ensure high performance.
• Maintain strong relationships with service providers and ensure decent ROI to support retention.
• Regularly review TCS and Sales team performance to resolve operational issues.
• Process & Performance Management.
• Develop and implement effective systems for field service, service support, warranty management, claims management, TCS administration, spare parts management, spare parts pricing, and service reporting.
• Coordinate with Supply Chain to maintain optimal spare parts inventory for service providers and technicians.
• Maintain operational costs within agreed budgets.
• Ensure the team follows all safety processes, SOPs, and PPE requirements, with the objective of achieving zero accidents.
• Bachelor's degree in mechanical or electrical engineering (B.E.). A postgraduate qualification in Management is an advantage.
• 12 to 15 years of progressive experience in technical service or after-sales support, ideally in capital equipment, automotive, engineering equipment, air conditioning/refrigeration, electro-mechanical equipment, hygiene solutions, or industrial/cleaning systems.
• Experience in managing after-sales service, service business development, field call management, third-party management, team management, service selling, and customer-focused operations.
• Proven experience in service business development, team management, and third-party/vendor management.
• Strong customer orientation, problem-solving, and interpersonal skills.
• Experience in service selling and revenue generation is an advantage.
• Team player with strong leadership ability, patience, and a focus on operational excellence.
• Competitive salary and bonuses.
• Competitive health + wellness benefit plan.
• Continuous professional development with many opportunities for growth.
• Provident fund.
• Hybrid work arrangement.
• We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
• This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.
• At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Analytical Thinking, Project Management, Negotiation, English

ประเภทงาน:

งานประจำ

• Oversee customer inquiries related to application usage, technical issues, and troubleshooting.
• Lead and train a team of customer service representatives and support specialists.
• Identify common customer pain points and collaborate with the development team for application enhancements.
• Develop and implement customer service policies to improve user experience.
• Ensure timely and effective resolution of customer concerns.
• Monitor team performance and provide feedback for improvement.
• Monitor KPIs (e.g., customer satisfaction scores, response times, and resolution rates) and report insights.
• Handle escalated issues and complex customer concerns efficiently.
• Bachelors degree or Masters degree in S/E commerce, Business management, International Business, Marketing and Project Management.
• Minimum 5 years of hands-on experience in Retail operation or customer relationship management area.
• Minimum 3 years in e-commerce platform is a plus.
• Strong background or experiences in business planning, managing the business commercial deals.
• Strong entrepreneurial mindset.
• Proven critical and analytical thinking skill.
• Communication skill with excellent English proficiency.
• Negotiation and persuasion skill.
• Excellent organization skill.
• Impeccable presentation and interpersonal skill.

ประเภทงาน:

งานประจำ

Virgin Active Thailand career opportunities: Personal Trainers, Consultants, Instructors, Sales, Reception staff - find your perfect job at Virgin Active.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Risk Management, Recruitment, Tableau, YouTube, SQL

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Opportunity.
• This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda's Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams.
• This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution.
• We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes.
• Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases).
• Serve as the senior leader for Agoda's response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies.
• Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure.
• Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations.
• Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows.
• Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance.
• Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership.
• Prepare and present strategic performance reviews on the team's health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership.
• Be the point of escalation for operational challenges impacting the team's stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda's brand.
• Embrace and drive Agoda's 'experiment and measure' culture by identifying opportunities for process innovation and rigorously testing their impact.
• Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises.
• Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment.
• Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate.
• Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams' performance and development.
• Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists.
• Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives.
• Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL.
• Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams.
• A background in managing specialized or L2/3 support teams.
• Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean).
• Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role.
• We welcome applications from.
• Kuala Lumpur & Bangkok locations only.
• Regular Shift and available for on-call escalation outside business hours during active incidents or crises.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, Problem Solving, SQL

ประเภทงาน:

งานประจำ

• Lead the central commercial team in acquiring,.
• retain and reactivate users.
• Take a customer-centric approach, segment.
• customers into different groups and deeply understand the customers.
• in order to offer a targeted value proposition.
• Coordinate different use cases/ features on.
• TrueMoney wallet to combine different key features to offer to a specific.
• customer segment.
• Build an overall central use case and gamification.
• working with other teams to engage users.
• Initiate and lead marketing campaigns,.
• communication and initiatives to drive user growth for targeted segment.
• Lead to deliver innovative product features.
• within the app to meet the needs of users, deliver great customer experience,.
• improve service efficiency with quality and fast time to market.
• Develop an understanding of the.
• business priorities and objectives of True Money Wallet application and.
• identify marketing and business opportunities to achieve the business growth.
• Conduct customer research to.
• gain an understanding.
• of customers' needs.
• as well as understanding on market landscape and competition.
• Dig deep into data using analytics tools in.
• order to find insights to engage customers.
• Work with the product team to build.
• product roadmaps to meet customers' needs to gain competitive advantage.
• over rival apps.
• Build.
• relationships.
• with internal and external stakeholders and to create.
• commercial and marketing partnership.
• Have end-to-end responsibility of.
• key business development and marketing initiatives from ideation to execution.
• Ensuring that all commercial.
• activities meet or improve on budget, cost, volume and efficiency targets.
• KPIs) in line with business.
• objectives.
• Ensuring a good relationship and.
• communications for all internal and external stakeholders.
• At least 5-8 years of experience in business.
• development or relevant role.
• Good problem solving and analytics skills.
• Basic understanding of product management and.
• development process.
• Outstanding communication and interp.
• ersonal abilities.
• Proficient in MS Office, in.
• particular powerpoint and excel.
• The role will require a co.
• mpetent level of data analytics to drive insights and be able to present.
• the data to senior management.
• Understanding and experience in the payment business.
• is a plus.
• Understanding of SQL database is a big plus.
• Experience in digital, technology, startup,.
• dynamic organization a big plus.

ประสบการณ์:

12 ปีขึ้นไป

ทักษะ:

Android

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• App platform team tackles Infrastructure pain points head on. The end goal is to create a robust ecosystem that the wider mobile org can reliably build within and on top of, and members of the App platform team dedicate their time and attention entirely towards this end. Examples of this include CI/CD improvements, App architecture and core-libraries improvements, dev experience improvements, Customer experience improvements.
• Design, develop, and maintain.
• Android applications.
• that integrate with the platform's core services and APIs.
• Partner closely with Product, Design, Backend, and Mobile engineers to define requirements, design features, and deliver cohesive user experiences.
• Drive engineering best practices for.
• testing, quality assurance, and release readiness., including automated testing strategies.
• Build and evolve.
• reusable platform components.
• (SDKs, internal libraries, shared UI/infra patterns) to accelerate multiple product teams.
• Contribute to or lead initiatives involving.
• WebView-based architecture., including performance, security, debugging, and deep integration with native modules.
• Improve developer velocity via.
• CI/CD pipelines.
• for mobile (build, test automation, release flows, quality gates).
• Raise reliability standards by improving.
• observability.
• performance monitoring, crash analysis, app/service metrics, logging, and alerting.
• Identify and implement opportunities for optimization across the technology stack, focusing on cost, efficiency, velocity, and developer happiness.
• Enable cross-team collaboration on large initiatives, improving overall code quality, architecture, and platform consistency.
• Provide thoughtful feedback and mentorship, fostering an inclusive engineering culture and strong engineering fundamentals.
• Communicate complex technical trade-offs clearly to stakeholders across levels, including non-technical partners.
• 12+ years of software development experience building large-scale applications;.
• strong craft in either native app engineering (Android) or web engineering., with openness to working across both when needed.
• 4+ years in a Tech Lead (or equivalent) role, owning execution and technical direction end-to-end.
• Proven experience owning production systems with significant impact on.
• design, development, deployment, monitoring, and long-term evolution.
• Strong engineering leadership: mentoring senior engineers, influencing across teams, and driving alignment through clear communication.
• Advanced proficiency in modern app development frameworks and architectural choices (scalable patterns, modularization, maintainability).
• Strong understanding of app development challenges and solutions: performance, stability, backwards compatibility, and security.
• Expert-level knowledge of testing methodologies and best practices; ability to drive.
• end-to-end test strategy.
• (e.g., UI/E2E automation).
• Practical experience improving engineering throughput through.
• CI/CD.
• (automated builds, test pipelines, release workflows).
• Ability to use data and telemetry to guide improvements; experience with.
• observability.
• for app/service performance is a strong advantage.
• Strong problem-solving: can do deep research, make decisions on complex projects, and balance independence with collaboration.
• Bachelor's degree in Computer Science, Engineering, or related field.
• Experience working across both.
• native mobile and web applications.
• (one strong core skill is enough; openness to the other is key).
• Experience in a.
• platform team.
• building reusable solutions used by multiple teams/products.
• Hands-on experience with.
• WebView internals.
• (rendering/performance/debugging, JS bridges, security, architecture decisions).
• Proficiency in writing and maintaining.
• end-to-end tests.
• (e.g., Espresso/UI Automator/Detox/Appium or equivalents depending on stack).
• Experience building or maintaining.
• CI/CD for native apps.
• (build automation, test automation, release management, feature flags).
• Experience with.
• observability.
• (crash analytics, performance monitoring, tracing/metrics/logging, SLO-driven improvements).
• Experience in scaled product/internet companies with high traffic, large user bases, and high transaction volume.
• Experience with cross-platform technologies (React Native, WebViews, Flutter, etc.) and making pragmatic trade-off decisions.
• This position is based in Bangkok, Thailand (Relocation Provided).
• sanfrancisco.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Project Management, Problem Solving, Accounting, Teamwork, English

ประเภทงาน:

งานประจำ

• Funding Societies.
• is the largest unified SME digital loans platform in Southeast Asia. It is licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam. The FinTech company provides THB35 billion annually in business loans to small and medium-sized enterprises (SMEs). In Thailand, we operate under a debt-crowdfunding license granted by the Securities and Exchange Commission (SEC) and also provide direct lending services to SMEs. Our mission is to uplift societies in Southeast Asia b ...
• Backed by top-tier shareholders.
• such as Sumitomo Bank, BRI Bank (Ventures), 500 Tuktuk, SoftBank Vision Fund 2, SoftBank Ventures Asia, Sequoia Capital India, Alpha JWC Ventures, VNG Corporation, Rapyd Ventures, Endeavor, EDBI, SGInnovate, Qualgro, and Golden Gate Ventures, we are proud to be a leading force in Southeast Asia's FinTech space.
• Global SME Finance Awards by IFC., part of World Bank.
• 20----023.
• Monetary Authority of Singapore FinTech Award.
• (2016, 2021).
• KPMG FINTECH 100 Leading Global Fintech Innovators.
• (2018).
• Brands for Good.
• (2019, 2023).
• Here at Funding Societies | Modalku we live by our core values.
• GETFS.
• Strive to become our best, most authentic selves.
• Only by forging togetherness, we help each other succeed.
• Stay curious and reinvent ourselves, through innovation and experimentation.
• Create impact through bias for action and tangible results.
• Build win-win relationships for the long-term by having a customer obsession.
• As an.
• Associate Operations., you will be responsible for supporting the VP Operations & CX in setting up the end to end lending and crowdfunding operations and investor communications of FS Thailand and executing them. The ideal candidate has a great eye for detail, relishes the challenge of setting up processes from scratch, and improving them on a daily basis.
• Support the manager in developing of SOPs Operations function processes to ensure compliance of processes.
• Leverage technology to drive efficiency.
• Working closely with internal stakeholders (sales, credit, legal, finance etc.) to ensure timely and accurate processing of financing for customers.
• Execution of end to end operation related activities including but not limited to KYC, offer/contract generation, repayments, customer communication and reconciliation as an equal partner to the operations team.
• Support crowdfunding, investor communication and related operations activities.
• Support process improvement for SME / and investors automations.
• Support onboarding, conversion and engagement of customers, both SME and investors.
• Work with product team and data team to build product and solution based on the requirements of each initiative.
• Other ad-hoc projects/ assignments by VP Operations&CX and Country Head.
• Able to perform Operations management.
• Bachelor's degree in Accounting, Business management, Economic, Finance, Engineering, Science, or related fields.
• Structured in approach and has an eye for detail.
• Critical thinking and problem solving skills.
• Project management skills.
• Good English skills in communication both written and spoken.
• SME lending background.
• Fintech / Tech background.
• Operations management background.
• Financial services audit background.
• Management Consulting background.
• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!.
• Learning & Development: We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.
• Interested to know more about us? Learn about our Stories https://blog.fundingsocieties.com/.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Problem Solving, English

ประเภทงาน:

งานประจำ

• System maintenance such as IBMS, Summary report preparation.
• Co-ordinate with HK and Myanmar office for inspection inventory managing.
• Update the schedule data with job allocation for available resource in respective region.
• Support to arrange the flight/ accommodation for inspection & Audit.
• Prepare PR and reimbursement expenses.
• Consolidate expenses for manager approval submission.
• Handle data mining in IBMS and preparation local invoicing.
• Tracking of complaint and praise logs.
• Update all the weekly/monthly reports as per head office/other selling office requirements.
• Ensure confidentiality of information obtained during the course of employment in BV.
• Support the Supervisor / Manager for any other job as assigned after consultation with CS manager.
• Fresh Graduate or 1 year experience in Admin or customer service.
• Ability to read and interpret documents such as procedure manuals.
• Ability to write routine reports and correspondence.
• Basic computer skills - Microsoft words and excel.
• Detail Oriented, interpersonal and problem solving skill.
• Good command in English and be effective of communication.
• Working Hours: 8.30 - 17.30 (Flexible not late than 9.00).
• Performance Bonus.
• Group Insurance (IPD/OPD/Accident).
• Provident Fund.
• Meal Allowance.
• Birthday Gift.
• Annual Leave start from 8 - 15 days, Sick Leave 30 days and Personal Leave.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Negotiation, Accounting, English, Thai

ประเภทงาน:

งานประจำ

• Drive profitable growth by acquiring, developing and servicing long-term relationships with private banking customers ((AUM more than 50 MB.).
• To plan and manage private banking portfolios through build relationship with customers to maintain key customer base of the Bank as well as expand private banking customer base.
• To offer private banking management products and provide advice relating to asset allocation in collaboration with Private Banking consultants to maximize return.
• To Generate high fees by providing private banking customers with a wide range of products such as insurance, deposit, mutual funds, private funds and structure products.
• To deliver superior services to private banking customers according to established standard for maximize customers satisfaction.
• To coordinate with related parties to execute customers' transaction or gather information to serve customers.
• To maintain current investment knowledge and information on existing products, policies and portfolio management skills.
• Bachelor's or Master's degree in MBA, Finance, Marketing, Economics and Accounting from Thai and oversea.
• Minimum 5 years of working experience in Private Banking or Priority Banking environment is required for this position.
• Strong Team a Candidates with working experience in financial institutions or Banking abroad will be given priority management in both sales and operations banking.
• Strong banking background and experiences.
• Knowledge on Banking products and Investment related.
• Able to good communication in English is preferable.
• Have Single License accreditation, Life and Non-life insurance License.
• Outstanding presentation and communication skill.
• Good negotiation skill and well-coordinated with partners.
• Positive Attitude and High responsibility.
• Work at Head office (Rama 3).
• (https://krungsri.com/b/privacynoticeen).
• The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.
• FB: Krungsri Career (http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• Talent Acquisition Department.
• Bank of Ayudhya Public Company Limited.
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.

ประสบการณ์:

12 ปีขึ้นไป

ทักษะ:

Problem Solving, Budgeting, Assurance, English

ประเภทงาน:

งานประจำ

• Be responsinble for driving implementation on HR strategies across Business Unit in conjunction with COE & people services functions.
• Acts as strategic consultant to specific business units, understanding their needs and aligning HR strategies with business goals.
• Manage people function in the BU focusing on all aspects of HR, communication and employee development programs.
• Work closely with BU leadership to identify HR & employees related solutions & translate needs to CoE to provide people management & development solutions that fit with business requirements.
• Provide BU context & realities to build HR programs/policies that are adaptable for BU.
• Work closly with BU head on the development, execution & evaluation of HR strategy for the BU.
• Work closely with & line manager to localize HR / people management programs & processes.
• Manage execution all people management & development programs with guidance from HRBP Lead & COE.
• Provide feedback/proposal to improve HR policies & processes.
• Provide consultative guidance & design support to HRBPs on best practices & co-develop programs to support business needs.
• Team with line managers for strategic workforce planning activities e.g. manpower budgeting.
• Act as a consultant/advisor to line Managers for workforce-related matters.
• Plan for and develop learning development required for the BU, with support/advise from CoE.
• Support HR CoE in defining requirements for compliance & assurance related policies and strategic projects.
• Act as ultimate escalation point for HR issues within the BU.
• Competencies.
• Adapt to Change - Advanced Level.
• Building Talent - Guide Level.
• Building Trust - Guide Level.
• Change Leadership - Guide Level.
• Collaboration - Guide Level.
• Creativity & Innovation - Guide Level.
• Customer Focus - Guide Level.
• Driving Results - Guide Level.
• Influence & Persuasion - Guide Level.
• Innovativeness - Advanced Level.
• Inspiring & Motivating Others - Guide Level.
• Integrity, Honesty & Reciprocity - Advanced Level.
• Knowing Business - Guide Level.
• Learning Orientation - Guide Level.
• Resilience - Guide Level.
• Simplification - Advanced Level.
• Speed & Quality - Advanced Level.
• Strategic Partnering - Guide Level.
• Strategic Planning - Guide Level.
• Strategic Visioning - Guide Level.
• Three Benefits to Sustainability - Advanced Level.
• Education Description.
• 8 - 12 years of work experience with a Bachelor's Degree; with an Advanced degree (e.g. Masters/MBA).
• Education (Max. 2 Major).
• Master Degrees in MBA.
• Experience.
• Over 10 years of successful business partnership at a divisional/executive level, with proven success in linking HR strategies to the business preference for experience.
• Experience in managing employee relations and organizational change.
• Ability to assess an organization, identify gaps, and develop solutions.
• Knowledge.
• Business acumen.
• HR expertise.
• Employee experience solutioning.
• Workforce planning.
• Career planning and development.
• Job evaluation & classification.
• Organizational behavior.
• Change management.
• Performance management.
• Labour law (Intermediate level).
• Skills Description.
• Consulting skills.
• Visionary and strategic thinking.
• Building trust.
• Collaboration and networking.
• Facilitating organizational change.
• Effective communication.
• HR technology literacy.
• Good command of English.
• Data analytics.
• Agility.
• OD Mindset.
• Skills (Attribute).
• Data Analytics.
• Decision-Making.
• Collaboration-Technical.
• Visionary and strategic thinking.
• Building Trust-Technical.
• Communication Skills.
• Complex Problem Solving.
• Agility.
• Consulting skills.
• Key Performance Indicator.
• Apply now.
• Start applying with LinkedIn.
• Apply Now.
• Start.
• Please wait.
• Information at a Glance.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Data Analysis, Recruitment, English

ประเภทงาน:

งานประจำ

Position: Education Consultant, Company: Ondemand Education Company Limited (Head Office), Location: Thailand, Employment Type: Full-time, Department: Ignite. Key Responsibilities: Delivering customer service and educational consulting, driving sales expansion across branch locations, training counselors on international programs and company products, outreach to schools to arrange counseling events for prospective international students, public presentation of international program admission procedures, completing assigned tasks as needed. Required Qualifications: Minimum one year ...

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Business Development, Product Development, Project Management, Procurement, Branding, English

ประเภทงาน:

งานประจำ

• Operations Team.
• The.
• Head of Operations.
• oversees the development and smooth running of our DMC business. The role requires expertise in DMC SOPs, strong team leadership and training skills, and experience in travel trade business development. The role predominantly supports the growth of our DMC business, with the aim of becoming the market leader.
• Build and lead a strong operations team, initially focused on product development and customer service.
• Ability to reach and exceed KPIs (as a team and individually).
• Lead by example, and train your team to duplicate your success.
• CRM Management and target setting.
• Oversee product development, vendor procurement and contracting.
• Oversee our DMC tech systems.
• Help to manager DMC branding and PR.
• Support the Sales Team whenever needed.
• Support wider company efforts whenever needed.
• Attend trade conferences and expos when required.
• Build strong relationships with all partners and company departments.
• Manage third party assets, such as exterior marketing and PR service providers.
• Core Requirements.
• 5 years professional experience within a DMC or Travel Company.
• Leadership experience.
• Project management experience.
• CRM experience.
• A strong professional network.
• Fluent in English. Additional languages an advantage.
• Be a flexible team player with a start-up/fast growth mentality.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Business Development, Product Development, Project Management, Procurement, Branding, English

ประเภทงาน:

งานประจำ

• The.
• Head of Operations.
• oversees the development and smooth running of our DMC business. The role requires expertise in DMC SOPs, strong team leadership and training skills, and experience in travel trade business development. The role predominantly supports the growth of our DMC business, with the aim of becoming the market leader.
• Build and lead a strong operations team, initially focused on product development and customer service.
• Ability to reach and exceed KPIs (as a team and individually).
• Lead by example, and train your team to duplicate your success.
• CRM Management and target setting.
• Oversee product development, vendor procurement and contracting.
• Oversee our DMC tech systems.
• Help to manager DMC branding and PR.
• Support the Sales Team whenever needed.
• Support wider company efforts whenever needed.
• Attend trade conferences and expos when required.
• Build strong relationships with all partners and company departments.
• Manage third party assets, such as exterior marketing and PR service providers.
• Core Requirements.
• 5 years professional experience within a DMC or Travel Company.
• Leadership experience.
• Project management experience.
• CRM experience.
• A strong professional network.
• Fluent in English. Additional languages an advantage.
• Be a flexible team player with a start-up/fast growth mentality.

ทักษะ:

Recruitment

ประเภทงาน:

งานประจำ

• United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and purs ...
• Sales - Privilege Banking is responsible for branch sales and portfolio growth efforts related to various bank products. Requires a license to sell securities and related investment products. Activities include support of promotional activities, enhancing customer relationships, and referring customers to other areas, as appropriate. The Privilege Banking focus specializes in clients with investible assets below a given value that are serviced by the consumer or private bank. Responsible for maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition.
• Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.
• Additional Requirements.
• Be a Part of the UOB Family.
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
• Apply now and make a Difference.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Business Development, Project Management, Social media, Branding, English

ประเภทงาน:

งานประจำ

• Sales Team.
• The.
• Head of Sales & Marketing.
• oversees the growth of the divisions direct to customer sales and revenue stream. The role requires expertise in sales SOPs, sales team leadership, traveller facing business development, and promotions. Also oversee the growth of the divisions travel trade partnerships and revenue stream. The role requires expertise in sales SOPs, sales team leadership, travel trade business development, and lead generation and closure. The role will predominantly support the growth of our DMC, Experience Brands, Hotels & Resorts, and Hostel brands etc.
• Build and lead a strong sales team, proving strong revenue generation and customer service in all of our destinations.
• Build and lead a strong sales team, targeting our key markets (APAC, EMEA, NA Etc.).
• Ability to reach and exceed sales targets (as a team and individually).
• Lead by example, driving your own sales, and training your team to duplicate your success.
• Support marketing and branding efforts across our division.
• CRM Management and target setting.
• Publishing regular marketing collateral and social media.
• Publishing regular trade facing marketing collateral, newsletters and social media.
• Implement marketing campaigns.
• Help to manager DMC branding and PR.
• Support the Operations Team whenever needed.
• Support wider company sales efforts whenever needed.
• Attend trade conferences and expos when required.
• Manage third party assets, such as exterior marketing and PR service providers.
• Core Requirements.
• 5 years professional sales experience. Experience within travel/hospitality an advantage.
• Leadership experience.
• Project management experience.
• CRM experience.
• Excellent training, mentoring and monitoring skills.
• Fluent in English. Additional languages an advantage.
• Be a flexible team player with a start-up/fast growth mentality.
• Able to travel regularly.

ประสบการณ์:

7 ปีขึ้นไป

ทักษะ:

Product Development, Project Management, Risk Management

ประเภทงาน:

งานประจำ

• Cultivate relationship with Visa's clients and partners - Issuers, Acquirers, Merchants & Fintech firms, by being strategically focused, optimize client performance and implement recommendations in areas of customer life cycle management, and new product development and launches.
• Have oversight, project management responsibility, and a deeper level of involvement in the major long term strategic engagements.
• Drive client conversations with the client working team, execute and embed our solut ...
• Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa's rich value-added services (VAS) from functions such as Marketing, Products, Risk, and Merchant Solutions.
• Develop propositions by closely working with Account Executives in managing the scope of work and project timelines.
• Work across advisory practices (Risk, Digital, Portfolio Optimization, Merchants) to execute engagements across the VCA verticals. This role reports to the Head of VCA for Singapore, Malaysia, and Thailand. Why this is important to Visa As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best in class payment expertise to the client. We want to bring this expertise closer to our clients by having a Manager to drive, execute, and support projects for the Singapore, Malaysia, Thailand (SMT) cluster. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.
• As part of the team you will get opportunity to work on strategically important projects for clients.
• As an example, you might be working with an issuer client to assess opportunities across cardholder lifecycle, conduct gap assessment and determine strategy or provide best practice recommendation to the Bank.
• You will bring to life data analytics solutions and propensity models built by the Data Science team to ensure clients find value to take actio.

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• We are seeking an exceptional Store Manager to lead our exciting food and beverage retail store. As Store Manager, you will be responsible for overseeing all aspects of store operations, driving sales and profitability, and ensuring an exceptional customer experience. This is a full-time, on-site position based in Bangkok.
• Manage and motivate a team of sales associates to deliver outstanding customer service.
• Oversee all aspects of store operations, including inventory management, merchandisi ...
• Analyse sales data and develop strategies to drive revenue growth and profitability.
• Ensure compliance with company policies and procedures, as well as all relevant laws and regulations.
• Foster a positive and engaging store culture that aligns with the company's brand and values.
• Provide exceptional customer service and resolve any customer complaints or issues.
• Collaborate with the regional and head office teams to implement new initiatives and best practices.
• Minimum 3 years of experience in a retail management role, preferably in the F&B, Luxury, beauty or fashion or other retail industry.
• Strong leadership and people management skills, with the ability to motivate and inspire a team.
• Excellent customer service orientation and problem-solving skills.
• Proficiency in English, both written and verbal.
• Analytical and data-driven mindset, with the ability to interpret sales and performance metrics.
• Passion for the beauty and fashion industry, with a deep understanding of current trends and consumer preferences.
• Proven track record of driving sales and profitability in a retail environment.
• About us.
• FASHION KINGDOM CO., LTD.' is a leading retailer in the beauty and fashion industry, with a growing presence across Thailand. We are committed to providing our customers with the latest trends and highest quality products, delivered through an exceptional shopping experience. As a company, we are driven by our core values of innovation, sustainability, and a customer-centric approach. Join our team and be a part of our exciting journey!.
• Apply now for this exciting opportunity to become our next Store Manager in Bangkok.

ประสบการณ์:

10 ปีขึ้นไป

ทักษะ:

Architecture, Recruitment, Negotiation, Automation, English

ประเภทงาน:

งานประจำ

• Our client is a rapidly growing, venture-backed B2B SaaS company headquartered in Bangkok, Thailand, serving thousands of businesses across more than 100 countries. They develop AI-powered software solutions that help organizations streamline critical business processes and are recognized as one of the leading technology companies in the region.
• With a highly international team and a strong engineering culture, the company values innovation, ownership, and collaboration. As they continue expanding globally, the ...
• About the Role.
• Reporting directly to the Chief Technology Officer (CTO), the Head of Security, Trust & Compliance will lead the organization's security, trust, and compliance initiatives. This strategic leadership role oversees Trust & Safety operations, security compliance, IT management, and enterprise security support throughout the customer lifecycle.
• Managing a team of three, you will serve as the primary bridge between security operations and engineering, driving automation projects, strengthening security processes, and ensuring the organization maintains a strong security posture while supporting business growth.
• Trust & Safety.
• Own the end-to-end account verification workflow (KYB) after subscription, ensuring legitimate use of the platform.
• Define and continuously improve fraud detection processes: fraudulent job postings and general abuse and misuse.
• Act as the project manager for fraud detection automation: define requirements, timelines, and deliverables in collaboration with the Engineering team.
• Establish and maintain Trust & Safety policies, escalation paths, and response playbooks.
• Security & Compliance.
• Own and drive SOC 2 Type 2 compliance, including audit preparation, evidence collection, control monitoring, and remediation tracking.
• Orchestrate the penetration testing program end-to-end: vendor selection, scoping, tooling setup, intake of findings into Jira, report negotiation, and remediation coordination with engineering teams.
• Orchestrate the bug bounty program: vendor management, triage workflow, severity assessment coordination, and remediation tracking.
• Own security incident response for non-product incidents (reported data breaches, unauthorized access, credential compromise). Product availability incidents remain with the Engineering Team.
• Proactively identify security risks across the organization and implement mitigation strategies that balance security with operational velocity.
• Sales Enablement.
• Directly answer complex or non-standard questions that require deep knowledge of Manatal's security posture.
• Lead the technical response for security questionnaires, RFIs and RFPs, acting as the subject matter expert to support enterprise sales cycles.
• IT Management.
• Manage the IT function (helpdesk, device management, access control, internal tooling).
• Define and oversee the lifecycle management of all company IT assets, ensuring hardware and software inventory is secure, tracked, and compliant.
• Ensure IT-related policies and operations align with SOC 2 and broader security requirements.
• Culture & Cross-Functional Collaboration.
• Partner with Engineering to scope and prioritize security and trust-related automation projects.
• Provide security input during product and architecture reviews when trust or compliance implications exist.
• Foster a culture of security awareness across all departments through training and clear policy definitions.
• Report on trust, security, and compliance posture to the CTO on a regular cadence.
• 6+ years of experience in information security, trust & safety, or GRC, with at least 2 years in a leadership role within a technology company.
• Hands-on experience owning a SOC 2 Type 2 program (audit preparation, evidence collection, remediation tracking).
• Experience managing external security vendors (penetration testing firms, auditors, or bug bounty platforms).
• Ability to define security and trust workflows and translate them into actionable projects for engineering teams.
• Strong understanding of cloud infrastructure security and web application security.
• People management experience.
• Excellent English communication skills, written and verbal. You will negotiate with vendors, write policies, and interface with clients.
• Technical fluency: you can read a vulnerability report, understand API-level risks, and write requirements that engineers can act on.
• Nice to Have.
• Experience with KYB/KYC processes.
• Familiarity with privacy regulations (GDPR, PDPA, CCPA).
• Professional certifications (CISM, CISSP, CISA).
• Familiarity with compliance automation tools (Vanta, Drata, or similar).
• Background in recruitment technology or HR tech.
• Language Proficiency.
• Fluent in English.
• Social Security.
• Comprehensive health insurance + Telemedicine service.
• 15 days of paid annual leaves (Pro-rated).
• 13 days of national holiday.
• 2 weeks/year to work from anywhere (After probation).
• Monthly new hire & birthday lunches.
• Personal development allowance.
• Working Conditions.
• Full-time position based in Bangkok, Thailand.
• On-site working environment with flexibility to collaborate across global time zones.
• Standard office hours with occasional flexibility depending on business needs.
• Opportunity to work alongside an international, high-performing technology team.
• Learn More About the Company.
• Please send your resume or enquiries to.
• [email protected].
• or connect with us on.
• LinkedIn.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Recruitment, Accounting, Teamwork, English

ประเภทงาน:

งานประจำ

• To perform and ensure that all credit compliance documents for Wholesale Banking Customers are complied with CAS, Bank's Credit Policy, CDL Guideline, Procedure, Key Risk Control Self-Assessment (KRCSA) and Service Level Agreement (SLA).
• To perform and ensure the correctness of customer's Authorize signature on Implementation Instruction are complied with Procedure and Operational Risk Assessment before further processing of Line Implementation Team (CAC) for Credit Limit setup and Term Loan Disbursement Processing (WLOC), and for BCA registration (LDPC).
• Ensure that there are no discrepancies or any unauthorized exceptions when authorizing transactions.
• To perform the escalation report of the pending document and pending term & condition completion correctly and timely.
• Ensure compliance with bank's policies and procedures, credit control procedures, operational controls and audit requirement.
• Work actively to meet SLA turnaround time for daily processes.
• Work actively with Team Head to ensure compliance of KRCSA and risk control descriptions.
• Work actively with Team head to review existing operations workflow regularly to ensure that the control measures are in place and identify work processes that can be streamlined to improve operational efficiency and control.
• Ensure compliance with bank's policies and procedures, credit control procedures, operational controls and audit requirement.
• To assist officers in all administrative / support tasks so that efficient and quality service can be rendered to customers as per Service Level Agreements.
• To escalate to Team Head on all complaints and complaint issues and suggest resolutions.
• Instil the spirit of teamwork, co-operation and commitment amongst team members to create a conductive and professional working environment.
• To encourage team members to raise work-related problems and issues and suggest areas for improvement.
• Bachelor's degree in Law, Business Administration, Accounting, Finance, Economics, or related fields.
• At least 1 year in credit analyst, credit administration, credit operations, or credit control field from financial institute.
• Knowledge of bank's loan product, process workflows, and operations procedure, including of all relevant operations systems.
• Highly honesty, integrity and competence.
• Able to work under pressure.
• Good in Computer literacy.
• Good command of spoken and written in English.
• Good interpersonal & communication skills.
• หมายเหตุ: ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร.
• Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank's policy.
• Additional Requirements.
• Be a Part of the UOB Family.
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
• Apply now and make a Difference.