เงื่อนไขการค้นหา

ทักษะ:

Procurement

ประเภทงาน:

งานประจำ

• Provide support on IT request and break-fix to NTT customer's employees in person and through phone calls, chats and emails. Provision new users with hardware, software, and account setup.
• Provide onsite and remote support for multiple locations.
• Troubleshoot and resolve a variety of technical problems including networking.
• Provide technical support for mobile device issues using ABM and Samsung KNOX, including setup, configuration, connectivity, and application troubleshooting.
• Respond quickly to cyber, malware alerts and location outages.
• Utilize remote support tools to diagnose and resolve desktop issues efficiently, regardless of user location.
• Proficiency with Windows and Mac operating systems, common desktop applications, and basic networking knowledge.
• Set up, configure, and troubleshoot AV equipment for meetings, presentations, and events.
• Provide on-site and offsite technical support during events to ensure smooth operation of all AV equipment and systems.
• Perform regular maintenance and testing of AV equipment to ensure reliability and optimal performance.
• Work closely with event organizers to understand technical requirements and ensure all AV needs are met.
• Provide excellent customer service, maintaining a positive and professional demeanour while addressing user concerns and requests.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation, with a commitment to resolving user issues promptly and professionally.
• Provide hands-on support for networking devices and facilitating network upgrades.
• Manage IT Rooms e.g. alerts etc.
• Support IT maintenance including power shutdown & DR.
• Collaborate with internal and external parties to manage and resolve escalations efficiently, ensuring prompt and effective desktop support solutions.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
• Leverage Office 365 tools internally to boost engagement and efficiency within the support team.
• Provide efficient desktop support across multiple locations, ensuring seamless remote assistance and issue resolution.
• Consistently meet and exceed key performance indicators (KPIs) to ensure high-quality desktop support and service delivery.
• Assist in desktop support projects, ensuring timely completion and alignment with organizational goals and objectives.
• Ticket Management Efficiently manage and resolve support tickets, analyse trends to identify recurring issues, and implement solutions to enhance overall service quality.
• Ensure all tickets are resolved within the SLA.
• Adhere to the ticketing process.
• Escalation ManagementEnsure that issues are call out on time using the correct channel.
• Escalate and work with third level support/ third party vendor on resolution of problem when necessary to ensure end to end resolution within the agreed response time.
• Adhere to the escalation process.
• Inventory Management Manage the inventory, deployment, and maintenance of desktop assets, ensuring accurate record-keeping and regular stock checks.
• Ensure accurate record-keeping and oversee the entire asset lifecycle, from procurement to disposal, to ensure cost-effective and efficient management.
• Process & PoliciesEnsure adherence to and enforcement of IT processes and policies for consistent and reliable service delivery.
• Languages
• Must be able to speak,write and read Thai and English (Business Level)
• About NTT DATA.
• NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
• Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
• NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

ประสบการณ์:

9 ปีขึ้นไป

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
• 9 years of experience in operations management and facilities management.
• Experience in critical facility operation management.
• Ability to communicate in English fluently to work with local and other internal stakeholders.
• Experience working in data center environments, including building and operating infrastructure.
• Experience with initiating and executing initiatives in a global environment.
• Ability to perform operational assessment and risk analysis of third-party sites.
• Ability to forecast resource requirements in a data-driven way.
• Excellent problem-solving skills.
• As a Data Center Technical Operations Manager, you will be involved in nearly every aspect of colocation operations of our electrical, cooling, and IT infrastructure. You will partner with the Google data center engineering team, hardware operations, network infrastructure and third-party data center vendors and operators with a focus on operability, maintainability and reliability. You will represent the operations organization, and will be responsible to ensure operability, maintainability and reliability are critical criteria for Google assets. The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.
• Oversee technical and team leads through the successful completion of required maintenance, troubleshooting, and repair tasks to maintain equipment to our global standard.
• Keep stakeholders informed about current work and discuss decisions and directions with them.
• Provide technical expertise during incidents and coordinate the planning of critical activities.
• Respond to critical events and alarms in accordance with contractual obligations.
• Support the risk management program by escalating findings to ensure business awareness and provide prompt mitigation strategies.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Electrical Engineering, Mechanical Engineering, English

ประเภทงาน:

งานประจำ

• Supervise contractors who perform servicing or preventive maintenance.
• Perform limited maintenance tasks to include: filter changes, battery system PMs, and Rack PDU & Rack ATS replacements.
• Perform root cause analysis for operational issues.
• Troubleshoot facility and rack level events.
• Ensure all personnel on-site follow safety protocols.
• Work on-call and a rotating schedule as needed.
• Take daily operational readings and provide metrics reporting to senior engineers.
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.
• Diverse Experiences
• AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying.
• Why AWS?
• Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
• Inclusive Team Culture
• AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
• Mentorship & Career Growth
• We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
• Work/Life Balance
• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud.
• BASIC QUALIFICATIONS.
• Associates Degree or Technical Degree in Electrical Engineering, Mechanical Engineering or relevant discipline.
• Fluent in English language, both written and spoken.
• 2+ working in a Data Center or Mission Critical Environment.
• PREFERRED QUALIFICATIONS.
• Bachelor s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline.
• 4+ years of Data Center Operation Experience.
• Fundamental knowledge of network design and layout as well as low voltage (copper/ fiber) cabling.
• 2+ with Microsoft Excel, Word, and Outlook.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

ทักษะ:

Teamwork, Compliance, Problem Solving, English

ประเภทงาน:

งานประจำ

• IT Solutions & Services.
• Work with Passion, Professional and Teamwork.
• Work in Shift.
• We are looking for a highly proficient Cyber Security Consultant who has the professional knowledge and skill to drive and enhance our security solutions in any field at MFEC Cyber Security Operation Center (CSOC) for our large enterprise customers.
• What we want?.
• To find the most efficient way to create and to manage every cyber security solution for multiple clients.
• To propose improvement to infrastructure and security systems and may present them to customer s upper management.
• Plan and carry out a customer s information security strategy to be the healthy security architectures for any IT project.
• To implement security system and ensure compliance with corporate cyber security policies and procedures.
• To provide professional supervision and guidance to security teams.
• Works with other business units, partners, and customers to maintain secure methods of security management.
• Work in Shift.
• Who are we looking for?.
• 1-3 Years or experience in Cyber Security field.
• Great awareness of Cyber Security trends and new technology update.
• Strong knowledge and experience with various IT security such as Incident Handler, Forensic Examiner, Forensic Analyst is a plus.
• Excellent knowledge in Security Product (Firewall/VPN, IPS/IDS), Security Platform, Endpoint Solution, and Network Security solution.
• Excellent problem solving and analytical skill, planning and organizing skill and customer oriented.
• Proficiency in English both written and spoken.
• Security Profession Certification is a plus.
• Knowledge in AI and the ability to use AI-related tools and technologies.
• MFEC OKR:- As MFEC People, you will be a part of our talent team. Besides your main responsibilities, you do have special projects as part of OKR. However, the percentages will be different according to the positions and teams.
• Location: Branch: Chatuchak, Lao Peng Nguan Building

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Assurance, Project Management

ประเภทงาน:

งานประจำ

• Bachelor's degree in Network Engineering or Telecom Engineering, a related technical field, or equivalent practical experience.
• 3 years of experience in Dense Wavelength Division Multiplexing (DWDM) or Transmission Control Protocol/Internet Protocol (TCP/IP) or system design operations methodology.
• Experience working with and directing field operation technicians, engineers, contractors, or vendors in a telecommunications environment.
• Experience in collaborating across multiple levels and functions along with the ability to influence the decision-making.
• As a Network Implementation Engineer, you will be the initial point of our efforts to execute deployment, maintenance, and operations of private data networks worldwide. You will work with Technical Program Managers, Network Engineers, Design and Infrastructure Engineers, Field Engineers within Google, as well as construction and telecommunications vendors and contractors, all to position your team and organization for success.
• You will facilitate faster, better, and more efficient, positive outcomes for the business and our customers. Your objective will be to build the world s most reliable, cost-effective and scalable network to support all of our current and future customers and users globally.
• The AI and Infrastructure team is redefining what s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.
• We're the driving team behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.
• Manage oversight and Quality Assurance (QA) of installation technicians for rack, stack and installation of networking equipment.
• Test and commission routers, optical transport equipment, and other network devices in new and existing network nodes across Google's global network.
• Generate implementation plans and provide technical leadership and guidance during deployment activities.
• Work with project management, network engineering, and rest of the Engineering team to identify in advance potential issues in network installations, including in the areas of facility power Alternating Current/Direct Current (AC/DC), cooling, security/access, rack layout, and cable management.
• Own network documentation, updating, and maintaining network drawings and plans.
• Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.