เงื่อนไขการค้นหา

ทักษะ:

Social media

ประเภทงาน:

งานประจำ

• This role will build a Customer Experience strategy that leverages new sources of expertise and best practices to create the framework and standards that lead to customer experiences that surpass expectations, create differentiation, and drive loyalty and revenues while also reducing operating costs. This role will be responsible for guiding and influencing leadership team, customer-facing, operational business teams in designing and implementing a cross-functional and multi-channel target customer experience for FWD.
• Key Responsibilities Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that captures the voice of the customer from key touch-points, employees and social media in continually elevating and refining customer experience objectives and strategies.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

ทักษะ:

Legal, Compliance, Risk Management

ประเภทงาน:

งานประจำ

• Manage end-to-end project scope, planning, timeline, resources, budget, risks, and deliverables.
• Oversee project execution, dependencies, change management, deployment, and stakeholder communication.
• Track project progress, report status, ensure compliance with governance and standards, and manage issues escalation.
• Coordinate internal teams and external vendors, including vendor selection and work tracking.
• Analyze issues, provide solutions and troubleshooting support for HR & Legal systems, and collaborate effectively across teams.
• Degree holder in Computer Science, Information Technology or related disciplines.
• Well understanding in HR & Legal process.
• 3-5 years experience in project implementation.
• Experience in strategic planning, risk management and/or change management.
• Ability to prioritize effectively and handle shifting priorities smoothly and professionally.
• Strong inter-personal and presentation skills.
• Strong project management skills.
• Strong communication skills, commitment and result focus.

ประเภทงาน:

งานประจำ

• Work with management to prioritize business strategies and information needs.
• Design analysis report to track and monitor performance and validate Accuracy of Data.
• Provide sales, marketing, product, and customer analysis toward marketing calendar / business situation / campaign performance in various business measurements combining with consumers research for supporting business strategy.
• Understand, interpret data and provide business insight in order to support management to develop strategy / plan to support new business opportunity.
• Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.
• Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policies.
• Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings.
• Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities.
• Leverage analytics and data science teams for actionable insights, algorithms, test designs and model validation.
• Present insights to executive leaders/ business partners to drive strategic improvement and support key business decisions.
• Educate cross-functional parties and build awareness on how to interpret the data and analytics to drive decision making that will move the business forward.
• At least 7 years working experience in related field (having working experience in retail or e-commerce is a plus).
• Basic knowledge of BI/ App analytics platforms such as Google Analytics, Firebase, AppsFlyer, Adobe Marketing Cloud, Tableau, Power BI, Data Studio, etc.
• SQL proficiency or equivalent.
• Good knowledge of computer literacy especially MS Excel and PowerPoint.
• Excellent command of English and presentation skill, Analytical and logical thinking is a must.

ทักษะ:

Data Analysis, Research, Excel

ประเภทงาน:

งานประจำ

• Collect and update key product items required for competitive price survey comparisons across DF, FF, and GNM product groups in BHP, BMK, BFP, and BCM.
• Analyze weekly Price Index and summarize key findings on whether products are priced as expected, are outliers, or have significant data worth sharing with relevant stakeholders (e.g., Trade Plan, Merchandiser, Buyer).
• Conduct a competitive analysis of Competitor activities and campaigns across various retail formats.
• Brand movements and positioning in the competitive landscape.
• This includes analyzing sales impact, customer engagement, campaign formats, and preparing systematic performance reports..
• Monitor and evaluate competitor trade activities (e.g., sales promotions, pricing strategies, distribution, etc.) and use insights to assess business opportunities, enhance development strategies, and improve competitiveness.
• Provide data-driven recommendations (both format and commercial) on trade activities to enhance product listing proposals and decision-making efficiency.
• Bachelor s degree in any related field.
• Minimum 8 years of experience in Data Analysis, Trade Planning, Price Analysis in Retail, FMCG, or Research agency is a plus.
• Experience in FMCG Retail data analysis and management.
• Proficient in Excel, Power BI, and Tableau.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Mandarin, English

ประเภทงาน:

งานประจำ

• Bachelor's degree holder is required.
• Minimum 2 years of working experience is a Must.
• Fluent in Taiwanese Mandarin (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, call center, or similar roles preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficient with computer systems and CRM tools is a plus.
• Key Responsibilities: Respond promptly and professionally to customer inquiries via email and live chat.
• Conduct outbound calls to follow up on customer issues, provide information, or gather feedback.
• Identify customer needs and offer appropriate solutions or alternatives.
• Maintain accurate records of interactions and transactions in the system.
• Escalate complex issues to the appropriate departments when necessary.
• Meet performance targets related to response time, customer satisfaction, and quality metrics.
• Contribute to continuous improvement by providing customer feedback and suggestions.

ทักษะ:

Sales, Compliance

ประเภทงาน:

งานประจำ

• Northern Region.
• North-Eastern Region.
• Central, Eastern & Western Region.
• Southern Region.
• Each position is responsible for one region. Applicants may indicate their preferred working region when applying..
• Role Summary.
• The Technical Sales Promotor - Ultrasound Products plays a critical role in supporting the sales organization by increasing product awareness, driving demand generation, and strengthening customer engagement. This role focuses on in hospital promotion, product visibility, basic demonstrations, and customer education to support ultrasound sales conversion and market penetration..
• Sales Support & Demand Generation.
• Support Sales Representatives in driving ultrasound sales within assigned hospitals and clinics.
• Actively promote ultrasound systems, probes, and consumables through regular customer visits.
• Identify potential opportunities and communicate leads to the sales team.
• Support promotional campaigns, product launches, and special sales initiatives.
• Customer Engagement & Education.
• Build strong day to day relationships with sonographers, radiologists, nurses, and clinicians.
• Provide basic product introduction, feature explanation, and usage guidance.
• Increase customer awareness of product benefits, clinical applications, and upgrades.
• Gather customer feedback and relay insights to sales and application teams.
• Product Demonstration & Trial Support.
• Assist in setting up and supporting product demos, evaluations, and trials.
• Provide basic system operation guidance under supervision of Application Specialists.
• Ensure ultrasound equipment is ready, clean, and presentable during demos.
• In-Hospital Presence & Coverage.
• Maintain strong visibility within key accounts through regular hospital rounds.
• Support daily interactions to ensure continuous product exposure and recall.
• Monitor usage patterns and identify opportunities for additional probes, accessories, or system upgrades.
• Reporting & Coordination.
• Submit visit reports, activity logs, and customer feedback to the sales team.
• Coordinate schedules with Sales Representatives and Application Specialists.
• Ensure compliance with company policies, hospital rules, and ethical standards.
• Bachelor s degree in Business, Marketing, Biomedical Engineering, Radiologic Technology, or related field (preferred).
• 2-5 years of experience in medical device promotion, healthcare sales support, or clinical environment.
• Good communication and presentation abilities.
• Positive, energetic and customer-oriented attitude.
• Valid driver s license and own transportation preferred..

ทักษะ:

Sales, Negotiation, Compliance

ประเภทงาน:

งานประจำ

• Achieve and exceed assigned sales targets for ultrasound systems, probes, and accessories.
• Identify new business opportunities and develop strategic relationships with key healthcare stakeholders.
• Manage the full sales cycle from lead generation and product demonstrations to negotiation, closing, and post sales follow up.
• Prepare accurate sales forecasts, territory plans, and pipeline updates.
• Customer Relationship Management.
• Build and maintain strong relationships with clinicians, radiologists, sonographers, surgeons, and hospital administrators.
• Act as a trusted consultant, understanding customer clinical workflows and recommending appropriate ultrasound solutions.
• Resolve customer issues professionally in collaboration with service, application, and logistics teams.
• Product Demonstration & Clinical Support.
• Conduct compelling product presentations and live ultrasound demonstrations.
• Support clinical evaluations, tenders, and trials.
• Work closely with Application Specialists to ensure optimal product positioning.
• Compliance & Reporting.
• Ensure compliance with company policies, regulatory standards, and ethical business practices.
• Maintain accurate CRM records including customer interactions, opportunities, and contracts.
• Bachelor s degree in Business, Marketing, Biomedical Engineering, Radiologic Technology, or related field (preferred).
• 2-5 years of sales experience in medical devices, medical imaging, or healthcare technology.
• Proven track record of meeting or exceeding sales targets.
• Valid driver s license and own transportation preferred.

ประเภทงาน:

งานประจำ

• รับผิดชอบการนำเสนอและขยายตลาดผลิตภัณฑ์ซอฟต์แวร์ทางการแพทย์ เช่น ระบบ PACS (Picture Archiving and Communication System), AI for Radiology และระบบบริหารจัดการข้อมูลทางการแพทย์อื่นๆ ให้กับโรงพยาบาลรัฐ โรงพยาบาลเอกชน และคลินิกชั้นนำ โดยเน้นการขายเชิงที่ปรึกษา (Consultative Selling) เพื่อตอบโจทย์การทำงานของแพทย์และแผนก IT ของโรงพยาบาล.
• Key Responsibilities:1. ด้านการขายและการวางแผนกลยุทธ์ (Sales & Strategy).
• นำเสนอขายสินค้ากลุ่ม Medical Software (PACS, AI, RIS, etc.) ให้เป็นไปตามเป้าหมายที่บริษัทกำหนด.
• วางแผนการเข้าพบลูกค้า เจาะกลุ่มเป้าหมายทั้งกลุ่มแพทย์ (โดยเฉพาะรังสีแพทย์), ผู้บริหารโรงพยาบาล และฝ่าย IT.
• วิเคราะห์ความต้องการของลูกค้า (Pain Points) และนำเสนอโซลูชันที่เหมาะสมเพื่อเพิ่มประสิทธิภาพการทำงานในโรงพยาบาล.
• จัดทำใบเสนอราคา (Quotation) และเข้าร่วมกระบวนการจัดซื้อจัดจ้าง (E-bidding) หรือการประกวดราคาของโรงพยาบาลรัฐและเอกชน.
• ด้านเทคนิคและการนำเสนอ (Technical & Presentation).
• สามารถนำเสนอสินค้าเบื้องต้นให้กับแพทย์และผู้ใช้งาน เพื่อให้เห็นถึงประสิทธิภาพของ Software.
• ประสานงานกับทีม Application Specialist และทีม IT Support เพื่อติดตั้งและแก้ไขปัญหาทางเทคนิคเบื้องต้นให้ลูกค้า.
• อัปเดตความรู้เกี่ยวกับเทคโนโลยีทางการแพทย์ใหม่ๆ อยู่เสมอ.
• ด้านการบริหารความสัมพันธ์ (Customer Relationship).
• รักษาฐานลูกค้าเดิมและสร้างความสัมพันธ์ที่ดีกับลูกค้าใหม่ (Customer Retention & Acquisition).
• ติดตามผลหลังการขาย (After-sales service) เพื่อสร้างความพึงพอใจสูงสุด.
• ปริญญาตรี สาขาวิชารังสีเทคนิค (Radiologic Technology), วิศวกรรมชีวการแพทย์ (Biomedical Engineering), IT หรือสาขาที่เกี่ยวข้อง.
• มีประสบการณ์งานขายเครื่องมือแพทย์หรือซอฟต์แวร์ทางการแพทย์ อย่างน้อย 1-3 ปี (ยินดีรับนักศึกษาจบใหม่).
• หากมีประสบการณ์ขายงานโครงการเข้าโรงพยาบาล (Project Sales) หรือมีความรู้เรื่อง Workflow ในแผนกรังสีวิทยา จะได้รับการพิจารณาเป็นพิเศษ.
• มีทักษะการเจรจาต่อรองและการนำเสนอ (Presentation Skill) ที่ดีเยี่ยม.
• ใช้งานคอมพิวเตอร์และโปรแกรม Microsoft Office.
• มีรถยนต์ส่วนตัวและใบอนุญาตขับขี่ สามารถเดินทางไปต่างจังหวัดได้.
• มีบุคลิกภาพดี มนุษยสัมพันธ์ดี และรักงานบริการ.
• มีความเข้าใจระบบ DICOM หรือ Workflow ของโรงพยาบาล.
• เคยใช้งานหรือขายระบบ PACS / LIS / RIS มาก่อน.
• มีความรู้ความเข้าใจเกี่ยวกับ Medical IT Solution.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Able to work as a shift, Good Communication Skills, Thai

ประเภทงาน:

งานประจำ

• Positive attitude
• Adaptability and resilience
• Effective communication skills
• As a Workplace Experience Specialist, your main goal is to create a seamless and engaging coworking environment that promotes collaboration, productivity, and a sense of belonging. You'll manage day-to-day operations, communicate effectively, and maintain our operational standards to support professionals within our coliving and coworking ecosystem.
• Register new coworking members.
• Maintain regular communication with members, addressing inquiries and providing support.
• Conduct tours for potential members.
• Introduce new members to the community and facilitate connections.
• Ensure a safe and inclusive coworking space.
• Manage incoming packages and mail.
• Assist in maintaining cleanliness and functionality of the space
• Ensure the space is operational at the start of the day and securely closed at the end.
• Support the planning and execution of events.
• Create engaging content for social media platforms.
• Communicate effectively with members and colleagues in-person and through various channels.
• 1-2 years of experience in a customer-facing role, preferably in events management, coworking space, or hospitality.
• Proficiency in social media platforms and technology tools.
• Good spoken and written English and Thai.
• Adaptability and resilience in managing multiple tasks and priorities
• Positive attitude and eagerness to learn.
• Respect for cultural differences.
• Basic knowledge of social media platforms and productivity tools (Google Suite, Slack, POS, etc.)
• Knowledge of generative AI tools is a plus.
• Negotiable salary based on experience.
• Annual holiday leave.
• Social security benefits.
• Performance bonus scheme.

ทักษะ:

Salesforce, Creativity, English

ประเภทงาน:

งานประจำ

• Drive Up Front Customer Alignment & Goal Setting.
• Participate in internal handover meetings to understand the account plan and customer context.
• Co develop Customer Success Plans with key stakeholders, outlining KPIs, success metrics, and program design.
• Establish clear expectations on engagement models and communication cadence.
• Ensure Early Adoption & Usage.
• Align with deployment teams to ensure a smooth launch.
• Proactively check in after go live to encourage early adoption and share relevant best practices.
• Manage Ongoing Customer Health.
• Monitor key usage and performance metrics; intervene early when indicators fall below target.
• Lead recurring business reviews focused on progress, insights, risks, and opportunities for improvement.
• Partner with customers to reinforce alignment to success objectives and value realization.
• Renewals & Expansion.
• Identify and qualify cross sell and upsell opportunities in close partnership with the Sales Executive.
• Proactively manage retention risk by identifying issues early and supporting mitigation plans.
• Support Sales Executives with renewals by coordinating activities and providing relevant account insights.
• Maintain accurate sales information and customer updates in Salesforce and other required systems.
• Thought Leadership & Best Practice Sharing.
• Capture and organize thought leadership materials to support commercial teams in customer meetings and events.
• Contribute to improving internal processes, playbooks, and knowledge sharing across the team.
• Proven experience in Customer Success, Account Management, or a related customer facing role..
• Experience in media and/or Travel Intelligence is highly preferred..
• Experience creating and carrying out E2E Customer Success Plans and supporting adoption.
• Good understanding of success metrics, KPIs, and customer health management practices.
• Excellent communication, stakeholder management, and problem solving skills.
• Experience with Salesforce or similar CRM tools.
• A proactive, analytical, and customer centric mindset.
• Clear and effective communication skills for customer-facing interactions and cross-functional collaboration, with proficiency in English.
• This role requires valid and unrestricted work rights in Thailand..
• What we can offer.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

ทักษะ:

Bahasa Indonesia, English

ประเภทงาน:

งานประจำ

• Bachelor's degree.
• Previous experience in a customer service, call center, or hospitality role is highly preferred.
• Excellent communication skills in both written and spoken in Bahasa Indonesia and English.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and navigating multiple applications simultaneously.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• A positive and patient attitude with a genuine desire to help people.
• Flexibility to work in shifts, including evenings, weekends, and public holidays.
• What We Offer Competitive salary and performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Health and wellness benefits.
• A diverse and inclusive work environment with opportunities for career advancement.
• Modern and comfortable office space.
• Fun and engaging team activities.
• The Role
• As a Customer Service Representative specializing in Partner Services, you will be the first point of contact for partners making reservations, asking for information, or raising concerns. You will be responsible for delivering professional, courteous, and efficient service while upholding the brand standards of our clients in the hospitality and travel industry.
• Key Responsibilities Handle inbound and outbound calls, emails, and live chat inquiries from partners regarding reservations, booking modifications, and general information.
• Resolve partner complaints and issues with empathy and professionalism, aiming for a first-contact resolution whenever possible.
• Provide accurate and detailed information about services, amenities, and policies.
• Process new reservations and cancellations, ensuring all details are correctly entered into the system.
• Collaborate with internal teams to escalate complex issues and ensure a seamless partner experience.
• Meet or exceed individual and team performance targets, including quality scores, average handling time, and customer satisfaction ratings.
• Maintain a high level of product and procedural knowledge.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Microsoft Dynamics, Microsoft Office, English

ประเภทงาน:

งานประจำ

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center.
• Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details.
• Build, upload, and manage local knowledge articles reflecting the latest local servi ...
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders.
• Provide clear and accurate responses as well as market expertise to stakeholders.
• Achieve competency in NIQ proprietary data mining platform and driving customer s usage and adoption.
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators.
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ s bottom line across the organization.
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ.
• A Little About You.
• Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiative and continue seeking a streamlined approach. Embracing utilization of digital and cloud services. You re always looking for what s next.
• Bachelor Degree from all backgrounds.
• Fresh graduate or with up to 2 years of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/ market analyst, etc.).
• A candidate who is intrigued about working in the leading global information and measurement company.
• Proficient in Microsoft Office applications.
• Good communication and visualization skills - interested in storytelling techniques.
• Business English knowledge, both verbal and written.
• Additional Asian language skills is an advantage.
• Ability to work independently and in a team within a virtual environment.
• Open for change, integrity & client centric mindset.
• Additional Information
• Our Benefits.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
• About NIQ.
• NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View&trade. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
• For more information, visit NIQ.com.
• Want to keep up with our latest updates?.
• Follow us on: LinkedIn | Instagram | Twitter | Facebook.
• Our commitment to Diversity, Equity, and Inclusion.
• At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion.

ทักษะ:

English

ประเภทงาน:

งานประจำ

• Fluent in both Thai and English (spoken and written).
• Minimum qualification: High School Diploma; Diploma or Degree preferred.
• Good communication and interpersonal skills.
• Basic computer and typing proficiency.
• Previous customer service or call center experience is an advantage.
• Willingness to work in shifts, weekends, or public holidays as required.
• Why Join Us? Competitive salary and performance incentives.
• Professional and inclusive working environment.
• Training and development opportunities.
• Career growth in a global BPO company.
• Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
• Assist customers with inquiries, product information, order status, and troubleshooting.
• Maintain accurate records of customer interactions in the system.
• Follow up to ensure resolution and customer satisfaction.
• Meet performance targets for quality, efficiency, and customer satisfaction.
• Escalate complex issues to the relevant department when necessary.

ทักษะ:

Research, Public Speaking, Biology, English

ประเภทงาน:

งานประจำ

• Technical Sales Support: Deliver engaging product demonstrations and technical presentations that inspire researchers and drive revenue.
• Application Excellence: Provide high-level post-sales support, including installation, troubleshooting, and user training to ensure customer success.
• Product Management: Manage the product lifecycle, including inventory planning, forecasting, and launching new products to ensure market competitiveness.
• Market Intelligence: Conduct market research and competitor analysis to develop winning pricing and profitability strategies.
• Strategic Collaboration: Work closely with Sales, Engineering teams and clients to identify new market opportunities and assist in business plan development.
• Expert Training: Facilitate workshops and training sessions for customers and internal staff on the technical applications.
• Soft skillsCommunication: Superb English verbal and written skills; must be articulate and confident in public speaking.
• Mindset: A strong growth mindset, deadline-driven, and a proactive approach to maintaining client satisfaction.
• Excellent knowledge of MS Office.
• EducationMaster s degree in science, especially molecular biology, biotechnology, medical sciences, microbiology, or related fields (excluding computer science, mathematics, and statistics).
• ExperienceSales/product specialist or hands-on research/laboratory work for at least 1 year.
• Technical Edge: Prior experience with Flow Cytometry, Plate Readers, and Molecular Biology instrumentation is highly advantageous.
• LI-PA1.
• Requisition Number: 224034 Job Function: Sales

ทักษะ:

Research, Product Development, Analytical Thinking, English

ประเภทงาน:

งานประจำ

• This role oversees the design and delivery of impactful Reason to Believe demos and innovative showcasing sites that generate insights and farmer engagement to strengthen product positioning.
• It manages high-quality product and agronomy training, field support, and digital content to boost commercial team capability and farmer reach. By defining NPI value propositions, directing stakeholder engagement, and fostering strong advocacy, the Manager drives demand creation and accelerates adoption of NPI, Star, and Core Brands.
• Coordinate optimal TMD resource allocation to maximize technical market insights and crop agronomy capability.
• Bring technical expertise required for effective marketing planning, through an objective and collaborative relationship with the commercial teams.
• Support agronomic capability for successful commercial team.
• Work with CPD team on the new product introduction process to ensure new technologies and offers are appropriately supported.
• Bring the agronomic insights required to support the country in putting the customer in the center of what we do .
• Lead a group of TMD Specialists in effectively communicating technical knowledge which is aligned to market needs for both internal and external stakeholders.
• Provide a cohesive link between commercial leads and CPD functions for efficient technical knowledge transfer within the company and to external stakeholders.
• Co-ordinate with commercial team and ensure the successful implementation of sales demo program with clear commercial benefits.
• Where assigned, liaise with and proactively influence key value chain partners to provide technical know-how for Syngenta products and build a deeper knowledge of value chains of strategic importance for closer collaboration in future business opportunities.
• Co-ordinate product complaints in conjunction with sales and field development.
• Drive Product Positioning.
• Lead the team in providing technical expertise and market insights on key crops (rice, corn, vegetables, specialty).
• Oversee the design and implementation of Reason to Believe (RTB) and showcasing demos aligned to brand positioning, marketing, and commercial needs.
• Direct data generation from RTB and showcasing demos, ensuring accurate digitization for decision-making and strategy development.
• Monitor competitor activities, pest and disease trends, and weather patterns to inform product positioning and market strategy.
• Commercialization.
• Manage farm/LDC operations to deliver high-quality showcasing events that highlight product value.
• Lead innovative demand generation activities for each crop in collaboration with marketing and commercial teams.
• Support New Product Introductions (NPI) launches both within and outside LDC sites.
• Identify market potential in assigned regions and design targeted support plans for marketing and commercial teams.
• Oversee pilot programs for new products, activations, or communication strategies.
• StakeholderManagement.
• Gather grower and customer insights to help enhance technical product communication and community engagement.
• Develop and deliver technical and agronomy training programs for the commercial team and other relevant stakeholders.
• Initiate technical capability development and knowledge transfer across the team and wider organization.
• Build and maintain strong relationships with farmers, customers, and internal stakeholders to drive advocacy and adoption of products.
• Knowledge, experience & capabilities.
• M.Sc./PhD in Agricultural Entomology/Agronomy or Plant pathology.
• Critical Knowledge.
• Broad knowledge of the country agriculture, crop production techniques and use crop protection chemicals.
• Ability to interact, work in teams, lead, make decisions and influence people.
• Good understanding of agriculture, application technology and its elements in Thailand.
• Understand customer needs, business potential in Thailand.
• Techno commercial: Agronomy, trials, demonstration and showcasing.
• Prioritize, planning, and scheduling activities align with multi-function agreement, design the crop priority for data generation and showcase event.
• Ability to work as independent and in collaboration multi-function.
• Communication: Good on both Bahasa and English.
• Critical Experience.
• 10+ years of experience in leadership of techno-commercial/market development roles in agrochemical industry.
• 10+ years of leadership experience in CP research and development/ practical product development.
• Having excellent experience in leadership skills such as coaching, communication and cross boundary collaboration.
• Capability to train people.
• Confidence personality.
• Critical technical, professional, and personal capabilities.
• Experience in Crop Protection (CP) domain.
• A sound agronomic and commercial understanding of major crops and an exceptional ability to communicate within the agribusiness sector.
• Possess a good understanding of the commercial drivers in major agricultural crops.
• A willingness to challenge basic concepts and look for new opportunities in product uses and crop solutions.
• Sound oral and written communication ability.
• Strength in planning and time management.
• Ability to effectively communicate between groups with diverse interests in agribusiness.
• Collaborate, co-operate for development of product and agronomy.
• Strong initiative to identify and develop product and solutions for the growers.
• Capability to influence/convince marketing and field force with Forum, PLT and technical training.
• Understands competitor product/solution and examines the strength of Syngenta product/solutions to take it forward to sales teams.
• Analytical thinking.
• Basic digital capability.
• Agronomy and techno commercial.
• Microsoft and computer (Ppt, excel, word).
• Demo, trial and data capture and analytic.
• Interpersonal and leadership.

ทักษะ:

Salesforce

ประเภทงาน:

งานประจำ

• Signature Success Roadmap: Own and execute an effective success plan roadmap, leveraging Salesforce Signature resources to drive business value realization.
• Strategic Leadership: Lead a matrixed team of Success Architects and Specialists. Host daily stand-ups and weekly governance calls to resolve complex multi-cloud challenges.
• Business Transformation: Act as a digital strategy thought leader, aligning Salesforce s multi-cloud capabilities (Sales & Service Cloud) with the customer s specific P ...
• Stakeholder Alignment: Obtain buy-in from C-suite executives, implementation partners, and internal product teams to ensure seamless program delivery.
• Growth & Retention: Drive "Adoption, Performance, and Engagement" to prevent attrition and identify opportunities for additional Salesforce capabilities.
• Foundational Requirements & Skills.
• Language Proficiency: Professional fluency in Thai is required to lead workshops, governance calls, and strategic sessions with our Thai customer base.
• Platform Expertise: Technical mastery of the Salesforce Sales & Service Cloud platforms. You should be comfortable discussing architecture, use cases, and configuration.
• Program Management: Proven ability to manage highly-matrixed organizations and own complex execution plans for enterprise-level digital transformations.
• Consulting Mindset: Strong analytical background with the ability to provide "thought leadership" rather than just reactive support.
• Agility: A quick learner with an aptitude for on-the-job skill acquisition in a fast-paced, evolving technical environment.
• Preferred Qualifications.
• Salesforce Admin Certification (Strongly preferred).
• Additional Salesforce Consultant certifications (Sales Cloud, Service Cloud, or Data Cloud).
• Deep experience in specific industry domains (e.g., FSI, Retail, or Manufacturing) related to CRM use cases.
• LI-Y.
• Unleash Your Potential.
• When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world.
• Accommodations.
• If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

ทักษะ:

SAP, Negotiation

ประเภทงาน:

งานประจำ

• CSM has overall responsibility for the management of strategic cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers.
• CSM is accountable to create and maintain a comprehensive view of assigned accounts through proactive account planning, and alignment of customers business strategies to product, solution and partner road mapping.
• The CSM will leverage system-based usage data, surveys and all other forms of feedba ...
• Develops trust and deep relationship with customer stakeholders, account key decision makers and executive sponsors by establishing regular cadence of interactions.
• Advocates for and becomes the Voice of the Customer within SAP; understands competitive threats and utilizes proper escalation channels to help customers during times of need.
• The CSM will be managing accounts with complex systems, stakeholder networks and higher ranges of Total Managed Contract values.
• The CSM maintains a close working relationship with other colleagues and customer facing personnel necessary to support assigned accounts (e.g. IAE, GAD, LoB Sales Specialist, Services, Support, Solution Management, Product Management, Deals Desk and our ecosystem partners).
• Value Management Drives customer references; pushes for reference stories across accounts.
• Establishes success metrics agreed with the customer, tracks and addresses reference blockers for each account.
• Manages the renewal processes through qualification, needs analysis, commercial negotiation and close.
• Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, subscription software expansion, and network revenue growth.
• Drives opportunity development (including growth and qualification of pipeline in conjunction with assigned Account Executives) and accurate forecasting of the renewal and network growth opportunities.
• Customer Adoption CSM drives the usage and consumption of the customer, and need to strategize on actions to improve & increase cACV in the customer journey.
• Proactively engages customers to ensure they get maximum value from SAP solutions; facilitates customer engagement and adoption by utilizing workshops, best practices, webinars, thought leadership, etc.
• CSM is accountable for engagement with the customer, account team and other commercial stakeholders.
• CSM will communicate customer life cycle status, common risks & issues, insights on usage and retention challenges.
• CSM manages the renewal cycle for their customers in tight collaboration with relevant internal stakeholders, effective positioning of the specific Line of Business value proposition to leverage adoption of our solutions and services necessary to support the customer.
• Facilitates quarterly Account Reviews with customer and Account team members to confirm ongoing customer account goals and strengthen relationships.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Automation, SAP, SQL

ประเภทงาน:

งานประจำ

• Internal Data Navigation: Act as the subject matter expert on where and how to extract data across fragmented internal systems. You will "connect the dots" between siloed data sources to create a unified view for the business.
• Data-to-Business Translation: Convert complex data outputs into "sales-ready" insights. You will ensure that data signals (IPOs, funding, internal deal history) are translated into clear strategies for AEs and SDEs.
• Process Implementation: Work alongside API/Automation specialists to implement and m ...
• Operational Enablement: Serve as the bridge between the technical automation team and Generalist DDI Analysts. You will lead the training and rollout of new data processes, ensuring technical tools are used correctly to support sales.
• Stakeholder Bridging: Act as the primary technical point of contact for customer-facing roles, helping them navigate data tools and ensuring their feedback is reflected in our technical roadmap.
• Knowledge, Skills, and Abilities.
• Expert Data Navigator: Proven ability to work within complex, large-scale organizations (like SAP) to locate and extract data from diverse and often fragmented sources.
• Business Intelligence & Ops Experience: Strong understanding of the B2B sales cycle, sales operations, and how data impacts seller behavior and pipeline velocity.
• Technical Proficiency: Expertise in SQL and Excel for data extraction and modeling.
• Experience with Python or R to interface with automated data pipelines.
• Familiarity with CRM/Sales tools (e.g., Outreach, SAP CRM) and data vendors (e.g., ZoomInfo, Lusha).
• Training & Communication: Ability to break down technical workflows into simple, actionable instructions for non-technical team members.
• Analytical Problem Solving: Ability to look at "Data Everywhere" and identify the specific signals that will drive revenue.
• Education & Qualifications.
• Education: Bachelor's or Master's degree in Business, Data Science, Computer Science, or a related field.
• Experience: 5+ years in a Data Analyst or Sales Operations role, preferably within a large enterprise environment.
• Demonstrated experience in a role that requires "connecting the dots" between technical teams and business stakeholders.
• Experience in training or enabling teams on new technical processes.
• Foundational Competencies.
• The "Bridge" Mindset: Naturally seeks to align technical capabilities with business needs.
• Resourcefulness: A "detective" approach to finding data in complex environments.
• Collaboration: High empathy for customer-facing roles and a drive to make their jobs easier.
• Bring out your best
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
• We win with inclusion.
• SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
• For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
• Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
• Successful candidates might be required to undergo a background verification with an external vendor.
• AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Lead, supervise, and manage a team of IT Desktop Support specialists.
• Allocate and prioritize daily workloads to meet service levels and customer expectations.
• Act as the primary IT Desktop Support point of contact for assigned clients.
• Provide expert guidance and escalation support for complex desktop, hardware, software, and connectivity issues.
• Monitor incident queues, performance metrics, and recurring issues; recommend improvements.
• Deliver hands-on and remote support for end-user devices, operating systems, applications, and peripherals.
• Oversee user account management, access controls, and compliance with security policies.
• Coordinate installations, upgrades, patching, and maintenance of end-user hardware and software.
• Ensure adherence to information security standards and antivirus controls.
• Collaborate with internal IT teams, Smart Hands, and stakeholders to resolve issues efficiently.
• Manage local IT asset activities including inventory, lifecycle, and secure disposal.
• Support desktop support projects, service improvements, and business continuity activities.
• Promote continuous improvement, knowledge sharing, and service excellence.
• Perform Health & Safety, First Aid, or Fire Warden duties if required.
• Requirements: Bachelor's degree or diploma in IT, Computer Science, or equivalent experience.
• 5+ years' experience in IT Desktop Support / End User Computing.
• Prior experience in a Team Lead or Supervisory role.
• Strong knowledge of desktop hardware, Windows/macOS, and end-user applications.
• Working knowledge of networking (LAN, Wi-Fi, VPN).
• Experience with remote support tools and ITSM/ticketing systems.
• Strong leadership, communication, and problem-solving skills.
• Customer-focused mindset with ability to manage multiple stakeholders.
• Certifications (Optional) ITIL Foundation.
• CompTIA A+, Network+, or Security+.
• Microsoft or other OEM certifications.
• About NTT DATA
• NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
• Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
• NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

ประเภทงาน:

งานประจำ

• As a Specialist, you build brand loyalty and create owners of Apple products and services. You re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers needs, customizing recommendations to enrich their lives.
• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple s products, services, purchase options, and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other s differences and having the curiosity to learn.
• Demonstrate Apple s values of inclusion and diversity in daily activities.
• Preferred Qualifications.
• Demonstrate knowledge of Apple products and services.
• Personalize solutions based on customer needs, and effectively communicate them.
• Work in a fast-paced environment, often supporting multiple customers at the same time.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be curious and open to learning from others and helping each other grow.
• Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Be trusted with sensitive or confidential information, keeping with Apple s core values.
• You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• You should also be proficient in the local language, both written and spoken.
• Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.