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Skills:

Social media, Project Management, English

Job type:

Full-time

• This role will build a Customer Experience strategy that leverages new sources of expertise and best practices to create the framework and standards that lead to customer experiences that surpass expectations, create differentiation, and drive loyalty and revenues while also reducing operating costs. This role will be responsible for guiding and influencing leadership team, customer-facing, operational business teams in designing and implementing a cross-functional and multi-channel target customer experience for FWD.
• Key Responsibilities Provide a comprehensive and authoritative view of the customer experience and develop strategy across the enterprise to maximize customer acquisition, loyalty, retention and profitability.
• Define and deliver a roadmap that delivers a consistent target customer experience across touchpoints and business processes.
• Leverage end-to-end customer insight & analytics program that tracks, measures and reports CX KPI s with the focus being the elevation of CX index and platform that captures the voice of the customer from key touch-points, employees and social media in continually elevating and refining customer experience objectives and strategies.
• Propose recommendations and improvement actions to improve business operations, user experience, bridging the gap between desired customer journey and operational process.
• Lead implementation of key CX initiatives/solutions to enhance quality and differentiate CX across various touch-points.
• Work collaboratively across the organization to develop segment strategies including customer value proposition, offerings and supporting experiences which lead to increase customer satisfaction.
• Managing the execution of FWD CX strategic initiatives across key journeys e.g. Customer Journey Mapping, Customer design thinking workshops, etc.
• Ensure that the amount of effort spent by customers in their interactions with FWD and its partners is significantly and measurably reduced, to improve both experience and lower cost to serve.

Job type:

Full-time

• Conduct needs analysis for Distribution, analyze performance data and identify skill gaps in non-Bancassurance channels, as well as FWD Distribution Staffs.
• Gather business direction from non-Bancassurance channel to form BTC Strategy to serve and support company goal.
• Design and implement a long-term, comprehensive training strategy that supports business growth and channel performance.
• Create training roadmap for a multi-year training roadmap outlining key initiatives, timelines, resources required.
• Manage key stakeholders both internal and external including Academic institutions, such as University, in order to ensure their buy-in for all training initiatives.
• Deliver BTC Business Plan for all channels with all strategic pillars, including BTC staffs competencies development program.
• Collaborate with BU leaders as a strategic advisor, providing consultation to design and implement impactful learning solutions that drive organizational growth.

Skills:

English

Job type:

Full-time

• Help the team shape the ESG strategy by supporting the development of a roadmap that aligns with FWD s vision and business goals. This includes reviewing internal and external factors such as stakeholder expectations, market trends, and ESG developments both locally and internationally.
• Support the team in analyzing climate-related risks and opportunities, including transition and physical risks, to help build a framework that guides business and operational planning in line with FWD Group standards.
• Help support ESG initiatives across all dimensions, including reducing paper usage, lowering greenhouse gas emissions, and enhancing social impact, to contribute to stronger ESG ratings both locally and internationally.
• Coordinate with relevant teams to include ESG goals in business and operational plans, and support progress tracking by monitoring activities, preparing reports, analyzing changes, and suggesting improvements.
• Assist with ESG reporting activities, including mapping the ESG value chain, engaging stakeholders, identifying key materiality topics, setting priorities, and supporting implementation and disclosure processes.
• Support the team in preparing ESG disclosures that follow both international and local standards such as DJSI, MSCI, IFRS, TCFD, GRI, and meet regulatory requirements to help improve FWD s ESG performance.
• Lead the communicating plan, updates and issues to ESG Champions and the ESG Committee to ensure timely action.
• Support impact analysis by helping identify opportunities and risks related to climate change, including transition and physical risks, to contribute to the development of business and operational plans aligned with FWD Group standards.

Skills:

Human Resource Management, IC License, English

Job type:

Full-time

• Serve as primary contact person in handling inbound & outbound services for all enquiries, service requests and complaint handling from end customer, agents, business partners, etc. both of voice and non-voice services in daily to urgent and complex issues.
• Handle and resolves complicated complaint, discrepancies and clarifications needed with a level of service that exceeds customers expectations.
• Work with other departments and business partners for any service requirements requi ...
• Provide feedback / suggestion to Senior team members for any service need to be improved.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Support the project implementation and perform any extra job assigned.
• Provide the case handling consultation to junior staff for the superior service with accuracy to the customer.
• Being a mentor for staff and new joiners.
• Bachelor or higher degree in business computer, marketing, organizational psychology or human resource management.
• IC License is a plus.
• At least 3-5 years experiences in customer service or customer experience related fields.
• Broad knowledge and experience in life insurance is required.
• Excellence communication in both Thai and English..

Job type:

Full-time

• Conduct the classes to follow the training's guideline for products and sales training (training program related to OIC license, Core business, Intermediate and advance level training).
• Able to conduct management and leadership program for responsible sales channels/partners.
• Provide the training program from product and design team and/or external organization that related to trainer competency improvement.
• Communicate to the target audience based on facts/ information / Product knowledge by using the various of training techniques.
• Explain facts / information / product knowledge / selling skills to the target audience in order to develop the capability to be ready for life insurance marketing.
• Manage Training special projects for responsible sales channels/partners Manage Training by sales channels/partners' request. Deliver training measurement through report.

Skills:

Industry trends

Job type:

Full-time

• Develop and oversee strategic roadmaps and execution of initiatives in collaboration with distribution channel heads, SCB and GO to enhance sales performance and financial (e.g. persistency, product mix, expense overrun) results.
• Work with CBO, CAO, CDSTO, and internal key stakeholders to build robust business cases, recommend strategic solutions for manage decision to ensure the alignment of expectation and business outcomes.
• Coordinate with relevant parties to identify, understand, and monitor progress on st ...
• Manage key partnership meetings chaired by CDSTO or partner management; supporting strategic direction, performance management, and operating issues resolution.
• Work with Corporate Strategy, Distribution Strategic Planning and channel heads to convert plans into actionable initiatives. Define success metrics, track outcomes, continuously optimize execution.
• Support senior management on high-impact, confidential projects requiring strong analytical skills, independent problem-solving, and effective stakeholder engagement.
• Implement a target operating model for the HNW to establish consistent operating rhythm of business and reinforcing FWD s footprint in the HNW market.
• Lead strategic development and execution for the HNW segment for both SCB and Agency channels; including sales model design, customer journey enhancement, and execution of segment-specific initiatives.
• Work with FWD Private and SCB Private to co-create a compelling and exclusive HNW/UHNW value proposition and engagement model that differentiates FWD in the Thailand HNW domain.
• Continuously monitor industry trends, evolving client expectations, and competitor strategies to inform and refine FWD s HNW strategy.

Experience:

1 year required

Skills:

Compliance

Job type:

Full-time

• Perform, analyze and deliver reports and commentaries to meet requirements for financial statement, management presentation, group office report, regulatory report, etc.
• Proactively Identify room for enhancement on own works e.g. operating efficiency, compliance with policies and regulations, customer focused, etc. as well as proposing and executing the enhancement.
• Be responsive to the suggestions/recommendations from senior colleagues to improve w ...
• Collaborate with other functions to resolve operating problems and/or discuss for solutions (e.g. treaty related issues, data and system issues, assumption process control, actuarial forecasting).
• Respond and support an auditor through an auditing processes (e.g. reinsurance related, BEA and experience study related).
• Perform ad-hoc tasks as assigned by senior colleagues in order to fulfill near-term department s goals.
• Take full ownership of self-development. Proactively seeking support from Head of AAA / CATO for the opportunity for skills and knowledge improvement.
• Baseline Qualifications: Bachelor s degree (or higher) in Actuarial Science or related fields.
• 1-4 years of experience in relevant background is preferred (Newly graduated is also acceptable).
• Experience in life insurance actuarial role is preferred.
• Strong progress in Actuarial exams e.g. SoA/IFoA/IAA.
• Good command in English both verbal and written.
• Proactive, Open, Caring, Commit, Innovative.

Skills:

English

Job type:

Full-time

• Make an underwriting decision to the new business applications; approve the coverages applied for, modify or rated-up coverages or deny the coverage.
• Make decision by analyzing the minimum required information as necessary to reach a sound decision.
• Escalate over authority cases to authorized person promptly by summarizing the details with recommended action or decision.
• Provide advice for the case related to underwriting referred from staff from other functions e.g. policy services, call center, branch staff, etc.
• Assignments: Prepare complicated cases to consult with doctor for proper decision.
• Deal with distribution support function or third-party investigator to clear the concern points in some applicants.
• Deliver top-quality customer service i.e., be able to provide the appropriate underwriting decision for customers timely.

Skills:

Financial Analysis, Industry trends

Job type:

Full-time

• Assist in the development and implementation of strategies to optimize and unlock trapped value.
• Prepare VNB reports and key financial metrics to support regular financial reports and requirements from Group Office, regulators, auditors, managements and other stakeholders.
• Support in identifying and executing initiatives to optimize all financial aspects of distribution agreements.
• Assist in maintaining and enhancing the company's fund segmentation.
• Find innovative approach to improve VNB and to meet STI targets, especially where actuarial optimization is adding value.
• Support the end-to-end shareholder dividend remittance processes.
• Assist in conducting VNB and financial analysis and modeling to support decision-making related to new business initiatives, mergers and acquisitions, and other strategic projects.
• Stay up-to-date on industry trends, regulations, and best practices related to financial management in the life insurance industry.
• Support and contribute to ad hoc financial strategies, including but not limited to, non-traditional reinsurance solutions, methodology enhancements, pro-active flagging of financial headwinds.
• Contribute to the enterprise transformation journey and contribute where needed/possible.
• Financial Consultant and Business Partnering Assist in conducting insightful and credible VNB and financial analysis to support timely management decisions and actions.
• Help develop and maintain a comprehensive system for monitoring VNB and key financial performance indicators, ensuring that the company's expectations are appropriately managed and maintained.
• Serve as the finance business partner to the product team.
• Participate in financial discussions with non-finance functions, providing engaging explanations of how specific financial figures impact the business.
• Prepare finance-related materials to update the Board of Directors.

Job type:

Full-time

• Job Purpose: Maintain and update SCB bank and bancassurance sales structure, this position provide new seller information and update to stakeholder to use the seller information.
• Key Responsibilities Perform, analyze and deliver reports and commentaries to meet requirements for financial statement, management presentation, group office report, regulatory report, etc.
• Proactively Identify room for enhancement on own works e.g. operating efficiency, co ...
• Be responsive to the suggestions/recommendations from senior colleagues to improve work s quality.
• Collaborate with other functions to resolve operating problems and/or discuss for solutions (e.g. treaty related issues, data and system issues, assumption process control, actuarial forecasting)
• Respond and support an auditor through an auditing processes (e.g. reinsurance related, BEA and experience study related)
• Perform ad-hoc tasks as assigned by senior colleagues in order to fulfill near-term department s goals.
• Take full ownership of self-development. Proactively seeking support from Head of AAA / CATO for the opportunity for skills and knowledge improvement.

Skills:

Data Analysis, Big Data, Statistics, English

Job type:

Full-time

• Work collaboratively with data engineers and data architects to acquire new data from internal and external source systems.
• Support business initiatives and projects by performing data wrangling and exploratory data analysis, discovering trends and patterns, building predictive models and machine learning algorithms, etc., based on the CRISP-DM methodology and agile approach.
• Stay up to date with big data and analytical techniques, such as machine learning, d ...
• Provide analytics expertise, directions and guidance to business leads through turning insights into business action so as to improve sales and customer profitability.
• Present summary of analyses including data monetization on large datasets using advanced analytics tools and data visualization techniques.
• Lead implementation of AI models and business rules incorporated in automated business processes.
• Bachelor's degree or higher in Data Science, Statistics or related fields.
• AI and machine learning professional certification.
• More than 3-5 years of experience in data science and big data using tools, e.g., SPSS, SAS, Alteryx, Spark, Jupyter Notebook and Databricks.
• Excellence communication in Thai and English.

Skills:

Legal, Compliance, Research

Job type:

Full-time

• Create and execute a wide range of product communication launches, message announcements, and product communication initiatives to support strategic objectives and growth targets.
• Develop product materials, including sale brochures, sale illustrations, policy contract, articles, blog posts, PR messaging and statement for product communication.
• Help identify opportunities to increase product relevance and trust among internal and external stakeholders through product communication; key product feature, key sel ...
• Work closely with other teams to drive initiative/business forward; product, distribution/training, customer, legal, compliance etc.
• Bring the customer s perspective by executing product analysis and research activities to provide product insights and recommendation for product communication.
• Capture and interpret product data from a range of sources and communicate the finding to support team.
• Conduct meaningful research about product/consumer needs and market trends to guide product development and strategy.
• Interpret data and customer feedback to guide product actions.
• Provide support and advice to more junior team members.
• Manage and control budget.

Job type:

Full-time

• Analyze learning needs and design engaging eLearning using adult learning principles and instructional models.
• Oversee and integrate multimedia elements (videos, animations, interactive modules) into eLearning and classroom programs, collaborating with Multimedia Creators and Graphic Designers (not direct production).
• Manage eLearning platforms (LMS), ensuring usability, performance, and alignment with business needs.
• Analyze platform data to improve learning effectiveness and drive continuous improvement.
• Lead pilot projects and implement innovative training technologies.
• Collaborate with internal teams and external vendors on training innovation.
• Align training solutions with BTC s strategic goals and transformation roadmap.
• Provide guidance on best practices for digital learning, but delegate content writing and asset production to respective specialists.

Job type:

Full-time

• Support Senior level to provide timely, accurate and relevant input for financial reports submitted to GO (e.g. Daily sales, Monthly sales, Monthly Dashboard, Quarterly Report) as well as internal parties (i.e. CEO dashboard) with high quality.
• Support Senior level and Head of Management Reporting to improve processes and models when required, enhance understanding of sales key drivers and interlinkage between sales and key financial metrics.
• Help implement improvements in processes and models with agreed quality.
• Business Performance Management.
• Provide input for BPM discussions on OPEX overrun to make the sales channels understand the implications of their sales performance and OPEX on company s performance.
• Provide recommendations for business action to be taken if needed. This includes providing timely, accurate and relevant reports on OPEX overrun.
• Support Senior level to provide input for BPM discussions on Sales metrics with timely and accuracy. This includes provide recommendations for business action to be taken if needed.