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Experience:

3 years required

Job type:

Full-time

• Oversees all reservations (rooms and outlets) across both Novotel Bangkok Future Park Rangsit and Navera Phuket - MGallery, ensuring accuracy in booking, inventory control, and guest information.
• Aligns with revenue strategy by monitoring booking trends, supporting forecast accuracy, managing allotments, and coordinating with Sales, Revenue, and F&B teams.
• Leads and standardizes operations by supervising reservation staff across both properties, maintaining consistent SOPs, and ensuring high service standards for guests a ...
• Qualifications3-5 years in Reservations/Front Office within an international hotel chain, with at least 2 years in a supervisory or managerial role.
• Proven track record in managing both room and outlet reservations, ideally in properties with high group, MICE, and F&B demand.
• Experience in revenue management collaboration and knowledge of Accor distribution/loyalty systems is highly desirable.

Experience:

No experience required

Skills:

Able to work as a shift, Service-Minded, Problem Solving, English, Thai

Job type:

Full-time

• Welcome and assist residents and visitors efficiently and in a friendly manner.
• Handle residents inquiries and provide accurate information about the property and services.
• Coordinate with other departments to ensure guest satisfaction and resolve any issues promptly.
• Maintain accurate records of residents information and transactions.
• Provide concierge services, including booking reservations and arranging transportation.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Previous experience in a front office or customer service role is preferred.
• Strong communication and interpersonal skills.
• Proficiency in English; additional languages are a plus.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and demeanor.
• Familiarity with hotel management software is an advantage.
• Why to apply?.
• Join Collars Hospitality to be part of a team that values excellence, innovation, and true Thai hospitality. Enjoy opportunities for growth, a supportive work environment, and the chance to contribute to creating unforgettable guest experiences.

Experience:

3 years required

Skills:

XML

Job type:

Full-time

• Provide the first technical response and feedback to the local team for system connectivity related concerns.
• Identify possible causes and take care of individual and/or basic issues.
• Forward any universal issues to regional or global headquarters with accurate and complete description of the cases for long term solution if needed.
• Partner Integrations / Technical Engagement Management.
• Perform end to end testing with partner system connectivity.
• Provide API integration and testing support, both internally and externally.
• Create and maintain accurate integration documentation for new integration, enhancement and migration.
• Work with internal teams and partners to analyze/troubleshoot integration and operation issues.
• Assist with Pilot/Beta process, acting as the liaison between Client/Support and Partner.
• What you'll Need to SucceedMin. 3 years experience working in a technical role, preferably in the hospitality connectivity space.
• Experience in the hotel reservation systems is a plus. Knowledge of CRS, PMS, and any other hotel distribution systems and API Languages (XML) is an advantage.
• Great communicator with strong learning ability and desire to take ownership of the system Strong stakeholder management across both technical and commercial teams Able to multitask, prioritize and escalate issues when necessary.
• Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
• What s more?Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact.
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.