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Skills:
Enthusiastic, English
Job type:
Full-time
Salary:
negotiable
- 00 a.m.-20.00 p.m.
- 00 a.m.-22.00 p.m.
- Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
- What you'll be doing.
- Provide friendly and efficient assistance to customers, addressing their inquiries and resolving any issues they may have.
- Respond to customer feedback and complaints, taking appropriate actions to ensure customer satisfaction.
- Collaborate with other departments to ensure a seamless and positive customer experience.
- Maintain detailed records of customer interactions and follow up as necessary.
- Contribute to the continuous improvement of customer service processes and procedures.
- Participate in team meetings and training sessions to enhance your skills and knowledge.
- What we're looking for.
- Bachelor's degree in Liberal Arts, Humanities: Major in English / New Graduates are welcome.
- Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
- Strong problem-solving and decision-making abilities, with a focus on delivering customer-centric solutions.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Prior experience in customer service or a similar role within the service industry.
- Proficiency in English and Thai, both written and spoken.
- A positive, friendly, and enthusiastic attitude.
- Able to work in shift time.
- If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organization, we encourage you to apply for this exciting opportunity..
Job type:
Full-time
Salary:
negotiable
- Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
- You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.
- Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being..
- Customer Service Associate.
- The Customer Service role involves handling customer interactions via phone, email, or chat. Responsibilities include addressing customer issues, providing information, and supporting queries on products or services..
- Role Details.
- Review, classify and/or remove content according to client guidelines, using specific tools and channels.
- Understand and remain updated on changing client policies and guidelines.
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
- Serve as an advocate for the user community.
- Participate in process improvement initiatives that improve quality and efficiency of work.
- Participate in continuous training programs and workgroup discussions for optimal development in the role.
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
- Communicate with customers via phone, email, and chat.
- Provide accurate information about products, payments and refunds.
- Collaborate with internal departments to fulfil customer needs..
- Basic Qualifications/Skills Needed.
- Minimum 2 years of customer service experience.
- Strong coping, emotional resilience, and stress-management skills.
- Excellent comprehension, communication in English.
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
- Strong attention to detail.
- Comfort synthesizing and analyzing information from multiple streams.
- Strong critical thinking and decision-making skills.
- Deep familiarity and passion for the internet, internet platforms, and internet culture.
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
- Ability to work well individually and as part of a team.
- Ability to work differing rotations/shifts and non-standard work hours.
- Flexibility in meeting changing business needs in a fast-paced environment.
- Commitment to quality, efficiency, and effectiveness.
- Previous business process outsourcing, customer service, or content moderation experience is a plus.
- About Accenture.
- We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We re proud to be consistently recognized as one of the World s Best Workplaces .Join Accenture to work at the heart of change.
- Visit us at www.accenture.com.
- Equal Employment Opportunity Statement.
- All employment decisions shall be made without regard to age, race, creed, color, religion, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law..
- Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process..
- Accenture is committed to providing veteran employment opportunities to our service men and women.
Skills:
English
Job type:
Full-time
Salary:
negotiable
- Communicate with customers via phone, email, and chat.
- Provide accurate information about products, payments and refunds.
- Collaborate with internal departments to fulfil customer needs.
- Minimum 2 years of voice customer service experience.
- Fluent in English.
- Excellent verbal, written, and interpersonal skills.
- Ability to multi-task, organize, and prioritize efficiently.
- Flexible with rotational shifts, including nights and overnights.
- Available to start immediately.
Experience:
3 years required
Skills:
Project Management, English
Job type:
Full-time
Salary:
negotiable
- Project-based role focusing end-to-end project management of various initiatives under customer service department - aiming to improve customer experience.
- Responsible for project initiation, planning, execution, monitoring and evaluation.
- Draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
- Maintain and manage project timelines, expectations, tasks and resources.
- Ensure that every parties involved in the projects are doing their part timely and accurately.
- Ensure that the project status, issues or changes made are communicated to internal and external stakeholders and appropriate parties and documented appropriately.
- Requirements: Bachelor/ Master s degree with 3 years working experience in related field.
- Experience in managing expectations and communicating with stakeholders and handling various business process related projects.
- Strong communication skills in English & Thai both written and verbal format.
- Strong analytical and structured thinking.
- Strong logical thinking and problem-solving skills.
- Good team player, positive attitude and eager to learn.
- E-commerce experience is preferable.
Experience:
No experience required
Skills:
English, Thai
Job type:
Full-time
Salary:
฿25,000 - ฿35,000, negotiable
- Customer Service.
- Event Coordination.
- Partnership Development.
- Organize and manage events outdoors.
- Prepare equipment and ensure all necessary materials are available.
- Act as a game master and facilitate event activities.
- Handle service providers and coordinate logistics.
- Take care of partners and maintain good relationships.
- Develop and manage partnerships with vendors and event organizers.
- Animate events with an engaging and lively voice; must be comfortable acting as an MC or speaker in English and Thai.
- Manage teams and coordinate event staff effectively.
- Ensure smooth execution of all customer interactions..
- Experience in event organisation is preferred.
- MC speaker.
- Organising tour..
- Proficient in both English and Thai, must be a Thai National.
- Strong organizational and customer service skills.
- Team player.
- Comfortable coordinating bookings with service providers and performers.
- Flexible and responsive to messages outside of office hours.
- Ability to ride a scooter is a plus.
- Company phone provided.
- Travel and event expenses covered.
- Competitive salary and opportunities for growth within the company.
- Free team lunch every Friday..
- Website TB: https://bkkfrenchtouch.com/best-team-building-in-bangkok/.
- Website AA: https://bkkfrenchtouch.com/gallery/amazing-race-bangkok/.
- Website Detective dash: https://www.detectivedash.com/.
- Website Cooking Class: https://bkkfrenchtouch.com/gallery/cooking-class-bangkok/.
- If you want to check our whole range of services and activities: https://bkkfrenchtouch.com/party-planner-in-thailand/.
Experience:
2 years required
Skills:
Problem Solving, Excel, English
Job type:
Full-time
Salary:
negotiable
- Customer Services.
- Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
- Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
- Support customers to handle and eliminate day-to-day issues with enquiries.
- 2) Quality ManagementBe responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
- Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
- Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
- Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
- 3) Provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth.Handle difficult& special calls and solve other issues escalated by agents& follow up with various departments on problem solving or information sharing if needed.
- Ensure performance and take timely action to drive the continuous customer service satisfaction improvement.
- Incoming cases and calls monitoring and job assignment including calls and email.
- Must HaveBachelor degree in any fields.
- At least 2 years in customer service, call centre experince from health insurnace, banking.
- Nice to HaveGood presentation and motivation skills.
- Influencing and negotiating skills.
- Good communications skills both written and spoken Thai and English.
- Excellent customer service mind and Self-motivated.
- The Knowledge of insurance operations and processes will be the advantage.
- Good computer knowledge and skills including Microsoft word/ excel, and database management.
- Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
Experience:
2 years required
Skills:
Fast Learner, Good Communication Skills, Problem Solving, Thai, English
Job type:
Full-time
Salary:
฿20,000 - ฿25,000
- Manage inquiries and guest queries on the Airbnb platform.
- Coordinate and ensure smooth guest check-ins.
- Supervise housekeeping and technical teams, including damage and problem reporting.
- Develop and maintain positive relationships with juristic offices and partners.
- Set up and prepare new homes for rental.
- Fluency in both Thai and English is essential.
- Bachelor s degree in Hotel Management, Tourism, Applied Foreign Languages, or related fields preferred (but not mandatory).
- 1-3 years of experience in OTA platforms, real estate, hospitality, or service industries.
- Proactive and able to work independently with minimal supervision.
- Comfortable with mobile communication and chatting platforms.
- Strong problem-solving skills and results-oriented mindset.
- Comfortable working with foreigners and diverse teams.
- Why to apply?.
- Join a dynamic and fun team in a growing industry with strong career growth potential. Enjoy a hybrid work setup with flexibility, transportation support, and a competitive benefits package, including 23 holidays/year, social security, annual salary increases, bonuses, and seniority incentives. Be part of a supportive and innovative company culture!.
Skills:
English
Job type:
Full-time
Salary:
negotiable
- Manage, mentor and motivate a team of customer service representatives.
- Monitor and evaluate team and individual performance, providing feedback and coaching to drive continuous improvement.
- Coordinate workflow and assign tasks to ensure efficient and effective service delivery.
- Resolve complex customer inquiries and escalations as needed.
- Identify training needs and work with the team to develop their skills.
- Collaborate with other departments to ensure a seamless customer experience.
- Maintain accurate records and generate performance reports.
- What we're looking for.
- Minimum 2 years' experience in a customer service leadership role, preferably in the call centre or financial services industry.
- Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team.
- Strong problem-solving and decision-making abilities, with a focus on providing exceptional customer service.
- Proficient in English, both written and verbal.
- Ability to work in a fast-paced, target-driven environment.
- Exceptional organisational and time management skills..
- What we offer
- Comprehensive health and life insurance coverage.
- Generous annual leave and public holiday entitlements.
- Opportunities for professional development and career advancement.
- Discounts on a variety of products and services.
- A friendly and inclusive company culture.
- If you're ready to take the next step in your career and join a dynamic and customer-focused organisation, we encourage you to apply now.
Experience:
2 years required
Skills:
Problem Solving, English
Job type:
Full-time
Salary:
negotiable
- Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
- Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
- Support customers to handle and eliminate day-to-day issues with enquiries.
- 2) Quality ManagementBe responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
- Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
- Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
- Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
- 3) Business Acumen and multiple programs / systemsProcess and record new transactions.
- For those with non-call resolution, will escalate the case in the tracking service request - Footprints program to Functional Unit.
- Must HaveBachelor's degree in any fields.
- Minimum 2 years' experience in insurance operations, customer services, call center or other related field.
- Nice to HaveInsurance product knowledge.
- Customer service managerial skill.
- Problem solving& decision making.
- Collaboration& Data protection are required.
- Able to communicate in English is plu.
- Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
Experience:
2 years required
Skills:
Social media, Social Media Management, Quality Assurance
Job type:
Full-time
Salary:
negotiable
- Design, implement, and manage leadership training programs aimed at developing high-performing team leads.
- Mentor and coach team leads to improve their leadership skills, decision-making, and team management.
- Provide continuous feedback and conduct performance evaluations for team leads.
- Track team lead performance metrics and KPIs, identifying opportunities for growth and improvement.
- Collaborate and operations with OPS Lead to create development plans tailored to individual team leads.
- Work with senior leadership to align training programs with overall business objectives.
- Develop and deliver targeted training sessions to enhance leadership skills such as conflict resolution, coaching techniques, and communication.
- Provide ongoing support and resources to team leads to ensure they have the tools necessary for success.
- Work closely with related PIC to ensure development programs meet the evolving needs of the business.
- Regularly engage with team leads to understand their challenges and provide tailored solutions.
- Evaluate the effectiveness of development programs through feedback and performance data.
- Make recommendations for adjustments to programs and initiatives based on performance outcomes and team feedback.
- Performance Management & Improvement Develop and implement performance management strategies to monitor, assess, and enhance individual and team performance.
- Collaborate with team leads to create personalized development plans for underperforming employees.
- Lead the implementation of performance review cycles and ensure proper documentation and follow-up.
- Design and execute performance development programs based on performance assessments, feedback, and business goals.
- Provide coaching and mentoring to team members to improve their skills, productivity, and overall performance.
- Ensure that training initiatives are aligned with organizational goals and contribute to long-term performance improvements.
- Analyze performance metrics and KPIs to track employee and team progress.
- Provide regular reports on performance trends, identifying areas for improvement and action plans.
- Use data to continuously refine and optimize development initiatives to meet business and employee needs.
- Partner with Team Leads, and Sr. Analyst to align performance development strategies with organizational goals.
- Foster a culture of continuous feedback, ensuring that team members feel supported in their development.
- Work with cross-functional teams to address performance gaps and ensure that the right resources and support are available.
- Evaluate the effectiveness of performance development programs through feedback, data, and performance outcomes.
- Recommend adjustments to development programs based on ongoing performance assessments.
- Stay up to date with industry best practices and trends in performance management to ensure the company is using the most effective tools and methodologies.
- Requirements: Bachelor s degree in Business, Communications, or a related field.
- 5+ years of experience in customer service, with at least 2-3 years in a supervisory or managerial role.
- Proven experience managing teams in live, non-live and SWAT customer service environments (Call, Email, Social media, etc.).
- Strong understanding of all mile delivery and logistics processes.
- Ability to interpret KPIs like CSAT and delivery SLA metrics.
- Strong communication and interpersonal skills to collaborate across teams (CS, Operations, Warehouse and others related).
- Conflict resolution and escalation management abilities.
- Capable of leading a SWAT team and making quick decisions under pressure.
- Proactive mindset for root cause analysis and implementing improvements.
- Comfortable working in fast-paced, high-pressure environments with quick turnaround times.
- Experience with SWAT, Crisis, social media management, live chat platforms, and call technology is a plus.
- Knowledge of e-commerce or logistics industries is a plus.
- Familiarity with quality assurance practices and performance monitoring is a plus.
Job type:
Full-time
Salary:
negotiable
- จบการศึกษา ม.6 / ปวช. / ปวส. / ปริญญาตรี หมายเหตุ: สำหรับผู้สำเร็จการศึกษาจากคณะครุศาสตร์ นิติศาสตร์ พยาบาลศาสตร์ ออกแบบผลิตภัณฑ์หรือเครื่องประดับ ต้องมีประสบการณ์งานด้าน Chat/Email Agent อย่างน้อย 1 ปี.
- มีประสบการณ์งานบริการลูกค้า (Customer Service) จะได้รับการพิจารณาเป็นพิเศษ.
- มีทัศนคติที่ดี รักงานบริการ มีไหวพริบในการแก้ไขปัญหาเฉพาะหน้า และสามารถทำงานภายใต้แรงกดดันได้ดี.
- มีทักษะการพิมพ์และการใช้แป้นคีย์บอร์ดได้อย่างคล่องแคล่ว (ความเร็วในการพิมพ์ไม่น้อยกว่า 30 คำ/นาที).
- มีความละเอียดรอบคอบในการจัดการข้อมูล และสนใจเรียนรู้เทคโนโลยีใหม่ ๆ.
- มีทักษะการใช้ภาษาไทยที่ดี ทั้งด้านการสื่อสาร การเลือกใช้ถ้อยคำ และการใช้ภาษาอย่างเหมาะสม.
- ให้ข้อมูลและให้บริการแก่ผู้ซื้อและผู้ขายผ่านช่องทางแชทและอีเมล พร้อมจัดการงานค้าง (backlog) อย่างมีประสิทธิภาพ.
- บันทึกข้อมูลการให้บริการในระบบ และประสานงานกับหน่วยงานที่เกี่ยวข้องเพื่อการดำเนินงานที่ราบรื่น.
- สร้างและรักษาความสัมพันธ์อันดีกับผู้ซื้อและผู้ขาย เพื่อเสริมสร้างความพึงพอใจต่อสินค้าและบริการของบริษัทฯ.
- ปฏิบัติงานตามมาตรฐานตัวชี้วัด (KPIs) ที่บริษัทฯ กำหนดได้อย่างมีประสิทธิภาพ.
Skills:
English
Job type:
Full-time
Salary:
negotiable
- Fluent in both Thai and English (spoken and written).
- Minimum qualification: High School Diploma; Diploma or Degree preferred.
- Good communication and interpersonal skills.
- Basic computer and typing proficiency.
- Previous customer service or call center experience is an advantage.
- Willingness to work in shifts, weekends, or public holidays as required.
- Why Join Us? Competitive salary and performance incentives.
- Professional and inclusive working environment.
- Training and development opportunities.
- Career growth in a global BPO company.
- Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
- Assist customers with inquiries, product information, order status, and troubleshooting.
- Maintain accurate records of customer interactions in the system.
- Follow up to ensure resolution and customer satisfaction.
- Meet performance targets for quality, efficiency, and customer satisfaction.
- Escalate complex issues to the relevant department when necessary.
Experience:
4 years required
Skills:
Project Management, Market Research, Research, English
Job type:
Full-time
Salary:
negotiable
- Lead customer service improvement projects through effective project management and leadership.
- Provide overall management and leadership of the Customer Service Team focused on an excellent end-to-end customer service.
- Manage a team to resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution.
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Initiate, monitor, and report performance metrics for all customer service areas to achieve qualitative and quantitative targets.
- Analyze and develop process, workflow, and SOPs to enhance the effectiveness of working process and improve customer experience.
- Develop workforce management strategies and prepare a yearly headcount planning.
- Ensuring agents understand and comply with all call center objectives, performance standards, and company policies.
- Requirements: Bachelor or Master degree in any related field.
- 3 - 4 years of customer service experience.
- Customer service-oriented and have ability to adapt/respond to different types of characters.
- Excellent team management and communication skills.
- Strong analytical skills, good critical thinking and problem solving.
- Ability to lead, supervise, and develop teams.
- Ability to initiate an advanced troubleshooting and proactively prepare workaround.
- Ability to demonstrate a high level of verbal and written English and proficient in Excel.
- Proven ability to deliver and execution in a fast-paced dynamic environment.
- Excellent interpersonal and communication skills.
- Team player with a positive attitude.
- Preferred Qualifications: Familiarity with CRM systems and practices.
Experience:
1 year required
Skills:
Fast Learner
Job type:
Full-time
Salary:
negotiable
- Act as mentor to junior representatives, offering guidance and support in handling difficult customer interactions.
- Resolve complex customer issues, questions, or concerns with professionalism and efficiency.
- Ensure the feedback provided to the team members on their performance are accurate, complete and timely.
- Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization s guidelines and policies.
- Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
- Work closely with other departments to ensure effective communication and smooth workflow across teams.
- Deal with complaint and contacting with customers to ensure that interaction with customers is conducted in a professional and courteous manner.
- Requirements: Able to work in Shift (6 days per week).
- At least 1+ years experience in a call center.
- A proactive, fast learner, team player with ability to work in dynamic environments.
- Have strong interpersonal & communication skills.
- Service-minded and positive attitude.
- Detail oriented, good analytical and problem-solving skills.
- Experience in Customer Service or Call Center is an advantage.
- Experience with CRM system and e-Commerce is a plus.
Experience:
1 year required
Skills:
Express, Assurance, Compliance
Job type:
Full-time
Salary:
negotiable
- Manage Customer Service Team Oversee the day-to-day operations of the customer service team, ensuring optimal performance and achievement of KPIs such as response time, resolution time, and customer satisfaction (CSAT).
- Process Optimization Continuously evaluate and optimize customer service processes and workflows to improve efficiency, reduce costs, and enhance the customer experience.
- Monitor and Analyze Performance Metrics Track key performance indicators (KPIs), inc ...
- Develop and Implement Training Programs Create and implement training programs for customer service agents, ensuring they are knowledgeable about products, services, and best practices in customer support.
- Handle Escalations and Complex Cases Act as the point of escalation for complex customer issues, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction.
- Collaborate with Cross-Functional Teams Work closely with product, IT, and sales teams to address customer needs, enhance service offerings, and resolve systemic issues affecting service quality.
- Maintain Quality Assurance Oversee the implementation of quality assurance (QA) processes, monitoring customer interactions to ensure compliance with company standards and continuous improvement.
- Requirements Bachelor's degree in Business Administration, Operations Management, or a related field. Relevant certifications or advanced degrees are a plus.
- At least 1-2 years of experience in customer service or operations management, with a proven track record of leading and improving customer service teams.
- Strong leadership and team management skills with the ability to motivate, mentor, and develop customer service agents.
- Ability to analyze service data, performance metrics, and customer feedback to drive operational improvements.
- Strong verbal and written communication skills, capable of interacting with various internal stakeholders and handling customer escalations effectively.
- Ability to think critically, troubleshoot complex issues, and implement solutions in high-pressure environments.
- A deep commitment to delivering high-quality service and an understanding of customer needs, ensuring a positive customer experience.
- Ability to manage multiple tasks, prioritize workload effectively, and ensure deadlines and objectives are met consistently.
Experience:
3 years required
Skills:
Compliance, Analytical Thinking, SQL, English
Job type:
Full-time
Salary:
negotiable
- Lead and oversee the end-to-end operations of ShopeePay Customer Service teams, including both Level 1 (L1) and Level 2 (L2) support.
- Ensure delivery of excellent customer experience by managing daily workflows, team performance, and service quality.
- Establish, track, and analyze key performance indicators (KPIs) across all service levels to meet both qualitative and quantitative targets.
- Proactively identify gaps in customer service functions, processes, and operations; drive continuous improvements and implement best practices.
- Collaborate cross-functionally with product, operations, and compliance teams to resolve recurring issues and enhance service standards.
- Prepare and present performance reports, root cause analysis, and action plans to stakeholders and management.
- Requirements:Bachelor s or Master s degree in Business, Operations, or a related field.
- 3+ years of experience in customer service or operations, with at least 1 year in a leadership role.
- Proven track record in managing large support teams and delivering service excellence in a fast-paced environment.
- Strong analytical mindset with experience in interpreting performance data and driving metrics-based improvements.
- Excellent communication, people management, and conflict resolution skills with good command of English.
- Familiarity with fintech, payments, or digital wallet services is an advantage.
- Strong logical and analytical thinking.
- SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.
Skills:
English
Job type:
Full-time
Salary:
negotiable
- Provide comprehensive product and service information to customers in the automotive industry, addressing their inquiries and resolving issues efficiently.
- Engage potential customers by answering questions, offering advice, and suggesting additional relevant automotive products and services.
- Open and maintain customer accounts, ensuring accurate records and up-to-date information.
- Resolve customer complaints by identifying issues, providing effective solutions, and following up to ensure satisfaction. Maintain the highest level of service, professionalism, and product knowledge in all customer interactions.
- Work Conditions:Work Schedule: 40 hours per week, 5 days per week, with shifts, including night shifts. Flexibility to work on weekends and holidays is expected.
- What We're Looking For:Strong communication skills in Thai (spoken and written) and good proficiency in English.
- Exceptional customer service skills with the ability to manage inquiries, concerns, and provide timely resolutions.
- Previous experience in call centers, customer service, or supervisory roles, particularly within the automotive industry, is a plus.
- Ability to remain composed and professional under pressure, especially in busy or challenging situations.
- New graduated are welcome.
- Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
- We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
- 61186 | Customer Services& Claims | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent
Skills:
Social media
Job type:
Full-time
Salary:
negotiable
- Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
- Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
- Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
- Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
- System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
- Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
- Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
- Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.
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