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Job type:

Full-time

• Test and ensure smooth end-to-end experiences on the myAIS app and its associated channels from the perspective of the customer.
• Develop a comprehensive customer experience test strategy- Define tools and resources, and design test scenarios.
• Manage test execution, analyze results, and present findings to stakeholders for continuous enhancement.
• Prioritize and address identified issues, while also monitoring and assessing the overall customer experience of the app with coordination with business owners and the development team.
• Recruiter Chaipob Naisanguansri (ไชยภพ นัยสงวนศรี), Theeradech Ruangbowongate (ธีระเดช เรืองบวรเกษ)

Job type:

Full-time

• First Contact and Support for Service Operation.
• E2E Registration (Online and Batch): Check document, verify information before registration and follow document for tracking & archiving.
• Co-ordinate with related function for implementation and delivery (SIM, Number, Device).
• Responsible to support customer requesting and problem handling to be completed.
• Job Description First Contact and Support for Service Operation Service BC and customers by call management. (call in & call out).
• Manage incoming work from various channels: Email & Service walk-in customers.
• E2E Registration (Online and Batch): Check document, verify information before registration and follow document for tracking & archiving.
• Co-ordinate with related function for implementation and delivery. (SIM, Number, Device).
• Responsible to support customer requesting and problem handling to be completed.
• Bachelor's degree in related field.
• Good human relationship & good service mind.
• Strong communication and interpersonal skills and dedication to customer satisfaction.
• Able to use MS Office.
• Recruiter Kanchisar Dunmai (กัญญ์ชิสา ดันไหม)