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Skills:

Formula, Cost Analysis, Research, English

Job type:

Full-time

• Develop and execute plans for new products under the HATO Vet Select brand..
• Innovate new product lines, including supplements, pharmaceuticals, and pet healthcare products.
• Collaborate with veterinarians and the Medical team to define product formulas, specifications, and unique selling points (USPs).
• Coordinate with OEM factories and suppliers for formula development, production, and quality control.
• Perform cost analysis and determine competitive pricing strategies.
• Manage imported products for the Jungle Monster brand from South Korea..
• Analyze sales performance, manage inventory levels, and conduct product forecasting.
• Liaise with international suppliers.
• Develop promotional strategies in collaboration with the Marketing team.
• Research local and international pet market trends.
• Conduct competitor analysis across animal hospitals, pet shops, and online channels.
• Identify pet owner "pain points" to drive product innovation.
• Formulate and execute Product Launch Plans.
• Work cross-functionally with veterinarians, sales, marketing, and hospital branches.
• Provide product information and support to sales and front-of-house teams.
• Develop and conduct Product Knowledge Training for staff.
• Participate in trade events and exhibitions to showcase and sell products.
• Manage the end-to-end Supply Chain Management (SCM) for products.
• Bachelor s Degree or higher in Marketing, Science, Veterinary Medicine, Pharmacy, or related fields.
• 1-3 years of experience in Product Development, Brand Management, or Import operations..
• Experience in the pet industry, animal hospitals, or pharmaceuticals is highly preferred.
• Strong market analysis and product planning skills.
• Good command of English (required for international supplier coordination)..
• Creative mindset with a systematic approach to product development.
• A genuine love for animals and a deep understanding of pet owner behavior.

Skills:

Social media, English

Job type:

Full-time

• Manage customer inquiries via online channels (Facebook, LINE OA, Instagram), providing comprehensive information regarding medical treatments, vaccinations, grooming services, operating hours, and service fees.
• Manage booking schedules, appointments, and coordinate effectively with the front-desk team and veterinarians.
• Perform initial screening of cases and escalate urgent medical situations to the veterinary team.
• Generate daily and weekly chat performance reports, including case volume, booking rates, and actual service conversions.
• Provide professional guidance and initial advice to pet owners with empathy and an understanding of pet behavior.
• Maintain and update service information on official social media pages as assigned.
• Collaborate with the Marketing team to promote clinic/hospital campaigns and activities.
• Participate in team meetings to improve communication standards in alignment with the corporate image.
• Male or Female, aged 20-30 years.
• High School diploma or higher (Bachelor s Degree is preferred).
• Fair command of English.
• Passion for animals, service-oriented mindset, and patience in handling repetitive inquiries.
• Prior experience as a Chat Admin or working in an animal clinic/hospital is highly preferred.
• Fast typing skills with polite online communication etiquette.
• Ability to work in shifts or on weekends (if required).
• Proficiency in using LINE OA, Facebook Page Manager, and Instagram.
• Strong communication and time-management skills.
• Basic understanding of pet services (e.g., vaccination schedules, sterilization).
• Highly organized with strong attention to detail in record-keeping and booking management.
• Social Security Fund.
• Accident Insurance (Effective immediately upon starting).
• Annual Bonus.
• Professional Career Training.
• Staff discounts for group companies.
• Company Uniform.
• Company parties and employee engagement activities.