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Experience:

No experience required

Skills:

Javascript, English

Job type:

Full-time

• Provide 24-hour response to operational failures of the bank's core banking system, covering.
• business anomalies in application systems (e.g., deposit, loan, report, and document systems) and.
• infrastructure anomalies (e.g., cloud services, databases, and networks);.
• Conduct real-time monitoring of system issues and respond promptly; escalate issues to the.
• subsequent handling process in a timely manner, and assist in extracting logs and data required for.
• issue analysis;.
• Upon receiving the bank's MA support request, initiate the response process within 15 minutes,.
• and quickly complete preliminary localization through troubleshooting of abnormal phenomena, log.
• analysis, and data verification;.
• Cooperate efficiently with the bank to resolve Serv1 or Serv2-level system issues;.
• Prepare detailed incident reports, and accurately communicate the results of root cause analysis to.
• the bank and support teams;.
• Organize the MA processes of the core system, iteratively update the MA support manual, and.
• ensure the implementation of standardized MA practices.
• A bachelor's degree or above, majoring in computer science, software engineering, or related fields.
• Have in-depth familiarity with the application architecture of the bank's core systems, master.
• relevant knowledge of cloud environment operation and maintenance, and possess professional.
• knowledge of IT Service Management (ITSM) best practices.
• Have excellent written and verbal communication skills, and be able to convey complex information.
• clearly and concisely. Thai or English communication skills are required.
• Recognize and accept the 24-hour, 7-day shift system, and be able to adapt to night shifts and.
• holiday duty (each shift includes 30-minute shift-handover time).
• Have strong coordination and organizational abilities, and be able to manage multiple tasks.
• efficiently and prioritize them clearly.
• Be familiar with the Spring Boot framework and have Java coding and development capabilities.
• Be familiar with the access operations of mainstream databases (MySQL, PostgreSQL), and have the.
• ability to optimize SQL, tune performance, and optimize batch tasks.
• Be proficient in mainstream development tools such as Eclipse and IntelliJ IDEA, be skilled in using.
• version management tools such as Git and SVN, and log management and analysis tools such as.
• Kibana.
• Be able to work stably in Thailand for a long time, have good self-learning ability, and be able to.
• quickly adapt to business and technological updates.