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Experience:

2 years required

Skills:

English

Job type:

Full-time

• Phuket.
• Samui.
• Pattaya.
• Hua-Hin.
• A strong focus on customer service.
• Prior experience in hotel front office operations is preferred.
• Excellent communication skills; fluency in English is required.
• Be able to work shifts, weekends and public holidays.
• Computer skills in Ms Office; experience with Property Management Systems (PMS) is preferred.

Experience:

2 years required

Skills:

Opera, Cloud Computing, English, Thai

Job type:

Full-time

• Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a ...
• Job Responsibilities.
• Deliver warm, genuine, and personalised service that exceeds guest expectations at every interaction. Create memorable arrival and departure experiences by providing seamless and efficient check-in and check-out services. Anticipate guest needs and proactively offer thoughtful solutions before being requested. Build meaningful relationships with guests by recognising preferences, remembering special occasions, and providing personalised recommendations. Handle guest feedback, concerns, and complaints professionally, ensuring timely recovery and complete guest satisfaction. Promote a "Guest First" culture and consistently achieve high guest satisfaction scores.
• Bachelor's Degree or Diploma in Hospitality Management, Tourism, Business Administration, or a related field. Minimum 1-2 years of Front Office experience in an international or luxury hotel is preferred. Fresh graduates with excellent service attitudes and strong communication skills are encouraged to apply. Experience with Opera PMS/Opera Cloud or similar Property Management Systems is an advantage. Excellent command of spoken and written English; additional languages are highly desirable. Strong interpersonal, communication, and problem-solving skills. Ability to remain calm and professional in a fast-paced environment. Flexible to work rotating shifts, weekends, and public holidays. Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Skills:

Thai

Job type:

Full-time

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the resort product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and fitness facilities, and other Anantara properties.
• Be aware that the customer's call is his/her first impression of the Anantara resort that you are responsible to be a successful one.
• Be prepared to provide our customers with the latest information about the resort.
• Follow telephone answering standards and make sure to keep a calm and clear voice tone.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Skills:

Service-Minded, English, Thai

Job type:

Full-time

• Report directly to the Building Manager.
• Coordinate with co-owners and ensure smooth unit handovers.
• Respond to inquiries and coordinate with co-owners regarding defects after handover.
• Handle complaints and inquiries from co-owners professionally and promptly.
• Coordinate with the responsible department or personnel and provide updates to co-owners.
• Notify and follow up with relevant parties and maintain updated status reports on sub-contractor tasks.
• Check, manage, and maintain updated records of client key cards.
• Prepare and manage telephone request reports from co-owners/tenants for the Building Manager.
• Perform any other duties as assigned.
• Thai Nationality Only.
• A degree in any field is acceptable.
• Experience in customer service, as a receptionist, or as a guest service agent is preferred.
• Well-groomed with a pleasant appearance and personality.
• Service-minded and professional in interactions.
• Good command of English, both written and spoken.
• Able to work six days per week.
• New graduates are welcome to apply.
• Proficiency in Chinese will be an added advantage.

Skills:

Mandarin, English, Thai

Job type:

Full-time

• Be the face of the company in the marketplace at your designated work locations.
• Know the package and rewards you are promoting to the public in appreciation of attending a sales presentation.
• Know the Sales Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift.
• Call your booked guests the night prior to their preview date to confirm their attendance if required.
• Ensure sufficient collateral is in good condition and working order.
• Ensure your work location is neat and tidy.
• Attend scheduled team meetings.
• Phone Marketing Administration with tour bookings generated during your designated shift.
• Achievement of tour volume requirements.
• Level of spoken English, and other targeted languages as required.
• Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world.
• Self motivation and focus on meeting targets.
• Ability to work well in a 5 star environment, ensuring that MiVC operational standards are met in relationship to Team Values and Goals.
• Displaying personal motivation and effort to assist in the smooth operations and profitable.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Job type:

Full-time

• Handle guest check-ins and check-outs, manage room assignments, process payments, and maintain accurate records.
• Provide excellent customer service by addressing inquiries, resolving basic complaints, and offering recommendations for local attractions and services.
• Responsible for inventory and replenishment items of Grab & GO and daily Sales report (F&B) on their property.
• Liaise with housekeeping and maintenance to ensure guest rooms are ready and guest requests are fulfilled promptly.

Experience:

1 year required

Skills:

Customer Relationship Management (CRM), English

Job type:

Full-time

• Handle inbound calls, chats, and emails from customers, providing information about OPPO products, services, and promotions. Provide basic troubleshooting support for issues related to device usage, applications, and systems. Handle customer complaints and coordinate with relevant teams such as Service Centers, T2, and Logistics. Accurately and completely record customer cases in the WCSM system. Follow up on customer cases and provide customers with regular status updates. Deliver professional and courteous customer service while maintaining the required service quality standards. ...
• Bachelor's degree in any field. Experience in Call Center, Banking Call Center, Customer Service, or a related industry. Good problem-solving skills and the ability to handle multiple tasks simultaneously. Flexible with working schedules and working hours. Passionate about customer service and helping customers. 1-2 years of experience in customer service, call center operations, or a related role. Experience in e-commerce, online marketplaces, or platform/app-based businesses will be an advantage. Excellent communication and interpersonal skills. Able to handle a high volume of customer interactions and work effectively under pressure. Strong problem-solving skills with a customer-focused mindset. Ability to communicate in English or Chinese will be an additional advantage.

Skills:

Statistics

Job type:

Full-time

• Order, Quotation, and Complaint Management.
• Order Acceptance and Review: Recording customer orders, checking for completeness and accuracy, clarifying queries, and confirming orders.
• Quotation Process: Creating and sending quotations, following up, and adjusting as necessary.
• Complaint Handling: Receiving, documenting, and initial review of complaints. Initiating internal processes (e.g., to Quality Management or Logistics for returns) and communicating solutions to the customer until resolution.
• Written and Telephone Customer Support.
• Answering inquiries via email, phone regarding products, prices, availability, delivery times, and services.
• Coordination with Logistics and Supply Chain Planning.
• Delivery Management: Coordinating delivery dates, monitoring delivery status, and proactively communicating deviations or delays.
• Customs Clearance/Documentation: Preparing and checking relevant shipping documents, especially in an international context.
• Inventory and Demand Reconciliation: Exchanging information with Supply Chain Planning regarding product availability and ensuring supply chains.
• Other Related Tasks within Customer Service.
• Reporting: Creating internal reports on service levels, complaint statistics, order volumes and order book etc.
• Process Optimization: Actively participating in identifying and improving Customer Service processes.
• Training and Knowledge Transfer: Participating in product training and sharing best practices within the team.
• Think outside the box with us!.

Skills:

Compliance

Job type:

Full-time

• Able to think fast, find answers, and respond quickly to customers' concern, issues and questions, all with a polite, empathic, and professional and manner.
• Excellent customer care and focus, ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
• Attract customs by promoting our company positively, answering questions and addressing concerns as they arise.
• Recommend possible hotels to meet the customs' needs.
• Ability to learn and follow all customer service procedures and policies.
• Refer issue and questions to managers if necessary.
• Answer and manager incoming calls, emails, chats, WhatsApp, LINE, and/or the related channel.
• Take personal responsibility for driving up selling and cross selling.
• Strive to meet and go above personal and team targets, and goals.
• Aim for customer resolution and return.
• Record, organize and file customer interactions and profile/account changes.
• Maintain effective office administrative procedures within the Minor Customer Contact Center, Thailand that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
• Able to close sell, up-sell and cross-sell on transient business.
• Assist to make all room reservation and ensure maximize room revenue and ensure all reservation detail update within required hotel procedures.
• Able to assist transient customer on other hotel inquiry, transportation, direction, spa, etc.
• Able to gather information of group and/or event inquiry with necessary steps.
• Understand the dynamics of Regional & Local Market, local Competitors and Events of the destination. In-depth understanding of local seasonality and booking patterns.
• Taking, amending and cancel reservation details as applicable. Confirming the method of payment.
• Ensure compliance to all security and safety standards on everyday basis.
• Ensure optimal utilization of all company software system and maintain knowledge on all room types and its availability.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Job type:

Full-time

• Customer channel management.
• Case Management.
• Customer onboarding and relationship management.
• Contract and dispute management.
• and more.
• Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
• At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.
• A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.
• Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
• The job requires limited job and business knowledge at the time of hiring.
• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

Skills:

Data Entry, English

Job type:

Full-time

• Handle incoming reservation inquiries via phone, email, and online channels in a courteous and professional manner.
• Assist guests with booking room, F&B reservations & room service order taking, including providing information on room types & outlets, rates, and availability.
• Process reservation requests accurately and efficiently in the hotel's reservation system.
• Respond promptly to guest inquiries, special requests, and concerns, and provide appropriate solutions or recommendations.
• Coordinate with other departments within the hotel, such as housekeeping and front desk, to ensure smooth check-ins and check-outs for guests.
• Upsell hotel amenities, packages, and special offers to maximize revenue and enhance the guest experience.
• Maintain up-to-date knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.
• Handle any reservation modifications, cancellations, or special requests according to hotel policies and procedures.
• Assist with administrative tasks related to reservations, such as filing, data entry, and generating reports.
• Collaborate with the reservations manager and other team members to continuously improve reservation processes and guest satisfaction.
• In the absence of an operator (call center) team members, handle the tasks required for as an operator.
• Excellent English communication and interpersonal skills.
• Strong attention to detail and ability to accurately enter data into reservation systems.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.
• Positive attitude and willingness to go above and beyond to ensure guest satisfaction.

Experience:

1 year required

Skills:

Leadership Skill

Job type:

Full-time

• Answer all incoming calls promptly and politely.
• Handle all air export shipment bookings via different channels of communication.
• Attend to customers' enquiries and provide quotes for freight charges via email wherever necessary.
• Ensure all data (required by OPA/Air Lateral) are entered into ETMS timely and accurately.
• Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
• Provide flight details promptly and give timely feedback to customers on freight status.
• Obtain rates approval from customer & raise F2F / BCR before shipment departs.
• Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs by using Workboard.
• Ensure timely creation & updates for specific customers' SOPs.
• Good understanding of customers' profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
• Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
• Build good business rapport with both external and internal customers.
• Prepare and submit reports timely whenever required.
• Take on additional tasks delegated by Department Supervisor/ Manager.
• Minimum tertiary education with 3 to 5 years' relevant industry experience.
• Computer literate and able to operate email.
• Good interpersonal, communication and problem-solving skills.
• Good written and spoken English.
• Health Plan: Medical, Accident Insurance.
• Training and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.

Skills:

Outgoing Personality, Public Relations

Job type:

Full-time

• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels property.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Avani+ at all times.
• Process all guest check-ins, check-outs, room assignments, and room change/late chec ...
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Avani+ experience.
• To develop a close and harmonious working relationship with all hotel departments.
• To attend hotel events, daily shift briefings and training to improve professional skills.
• Secure payment by activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.
• Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation.
• Speak using clear and professional language, answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships, support team to reach common goals, listen and respond appropriately to the concerns of team members.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Experience:

1 year required

Job type:

Full-time

• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes.
• Secure payment, verifying and adjusting billing as needed.
• Provide guests with room and hotel information, directions, amenities and local interests.
• Run daily reports, reviewing to see what needs to be communicated to the next shifts staff.
• Complete cashier and closing reports, counting the bank at the end of each shift securely.
• Accept and record wake-up calls, delivering to the right department.
• Communicate any emergency, lost item or theft to proper security staff and/or authorities.
• Keep contingency lists in case of emergency and communicate any necessary messages.

Skills:

English, Thai

Job type:

Full-time

• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
• Daily Front Office procedures; assigning guests rooms, sending flowers and fruit baskets, printing and sending of welcome letters, communication with the guests, handling guests complaints,.
• Supporting of Front Office operations, assistance to MOD (Manager on Duty) in handli ...
• Operation of Check-in and accommodating the guests and Cashier operations: posting room and F&B outlets charges, settling the bill, everyday communication with Accounts department regarding corporate guests bills and methods of payment.
• Guest Relations Agent.
• Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field.
• Previous experience in Guest Relations, Front Office, Concierge, or a similar guest-facing role in a luxury hotel is preferred.
• Excellent command of English, both written and spoken.
• Strong knowledge of Front Office operations, including check-in/check-out, room assignment, cashiering, billing, payment methods, and guest account handling.
• Excellent knowledge of hotel products and services, including room categories, rates, facilities, restaurants, promotions, spa, and sister properties.
• Strong guest service and communication skills, with the ability to interact confidently and professionally with VIPs, corporate guests, and international travelers.
• Strong problem-solving and complaint-handling skills, with the ability to remain calm and professional under pressure.
• Strong attention to detail, particularly in guest preferences, billing, room assignments, special requests, and VIP arrangements.
• Good organizational and time-management skills, with the ability to manage multiple guest requests and operational tasks simultaneously.
• Computer literate and familiar with PMS, Front Office systems, POS, and basic MS Office applications.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Experience:

2 years required

Skills:

English, Thai

Job type:

Full-time

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related field.
• Minimum 2 years of experience in Front Office, Guest Services, or a similar role within the hospitality industry.
• Previous supervisory experience is preferred.
• Strong communication and interpersonal skills.
• Good problem-solving and guest complaint handling abilities.
• Experience with Front Office systems and hotel management software.
• Good command of English, both written and spoken.
• Ability to lead, coach, and motivate team members.
• Service-oriented with a positive attitude and professional appearance.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Skills:

Microsoft Office, Problem Solving, Market Research, Teamwork

Job type:

Full-time

• Monitors competitors activities and assist gathering in market intelligence.
• Refers sales leads to appropriate personnel within IHG.
• Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rates for the benefit of the business.
• Services existing business through management of account bases.
• Sell all facets of the member hotels.
• Manages key accounts in line with budget expectations.
• Oversees the selling and servicing of leisure group business and FIT.
• Manage all contact points preferred hotel program for companies in their portfolio.
• Develop and maintain a regular pattern of sales calls, meeting with principals of target market.
• Provides direction on, and conducts market research and analysis on their respective market.
• Develops and maintains contact with business generators, travel agents, tour operators, airlines, and other producers closely allied to Hotel business.
• Builds profile of local and overseas market place through attendance at various events and local market place.
• Evaluation of joint marketing opportunities & partnerships with key clients.
• Plan and conduct familiarization tours and site inspections.
• Plans and executes sales trips to markets managed.
• Attends major travel functions to promote sales for the hotel as required.
• Travel when required to promote the hotel and develop potential business.
• Maintain regular contact with the IHG hotels in your region and the regional reservation office.
• Monitors existing business and inputs into sales strategy meetings to maximize business.
• Grows existing business and establishes and pursues leads which will develop business.
• Interfaces with operations on a timely basis.
• Assesses sales and marketing data.
• Assists with the preparation of tactical offers.
• Assists in the evaluation of sales and marketing activities.
• Analyses sales mix and likely impact on hotel goals.
• Implement direction from Director of Sales & Marketing.
• Input and participant in the forecasting and delivery of managed market segments.
• Collateral input and placement.
• Meets and entertains decision makers (product managers/contracting managers that come to Thailand for inspection/negotiations) from major producers/organizers of big events staying in the hotel to ensure customer satisfaction.
• Human Resource.
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Supports training need new Sales staff.
• Coaches, counsel's new associates in on boarding process.
• Regularly communicates with staff and maintains good relations.
• Financial.
• Monitor their own revenue targets monthly.
• Participates in the preparation and planning of the of the departmental annual budget and goals.
• Provides input to the annual budget and sales and marketing plan.
• Drive For Results.
• Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals.
• Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles.
• Understanding the Business.
• Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information.
• Adheres to Intercontinental Hotels Group Corporate Code of Conduct, Employee Handbook and Hotel policies.
• Demonstrates an understanding of competitors' major strengths and weaknesses.
• Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations.
• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable.
• Problem Solving and Decision Making.
• Diagnose problems and thoroughly analyze information to guide decision making.
• Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions.
• Customer Focus.
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
• Take action to address these needs in order to exceed their expectations.
• Create a positive hotel image in every interaction with internal and external customers.
• Adhere to hotel brand standards.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Assist guests and escort them to locations within the hotel at their request.
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
• Maintain current Hotel information to be able to provide information to guests.
• Implements procedures which enhance the guest experience.
• Innovation.
• Generate new ideas and encourage creativity from your staff.
• Recognize the need for new and modified approaches.
• Teamwork.
• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results.
• Actively participate in wider hotel meetings.
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication.
• Adaptability.
• Be comfortable and effective in an environment of ambiguity or change.
• Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner.
• Complete tasks as directed by Management.
• Impact and Influence.
• Promote your ideas persuasively, and shape the opinion of subordinates and overcome resistance.
• Build consensus for action and negotiate mutually beneficial solutions to problems.
• Establish influential contacts with suppliers.
• Leading and Developing People.
• Inspire others to excel by clearly communicating business values and direction, recognizing good performance and providing managerial support.
• Develop potential of others through coaching and development opportunities to build organization capability for the future.
• Cultural Awareness.
• Understands and takes into account the global nature of the business; works effectively with colleagues from different view points, cultures and countries.
• What we need from you.
• Required Skills -.
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Proficient in the use of Microsoft Office.
• Good writing skills.
• Bachelor's degree or Diploma in Sales & Marketing, Hotel Management, Business Administration, or related field preferred.
• Experience - - 2 years related experience or an equivalent combination of education and experience.

Experience:

3 years required

Skills:

Microsoft Office, Meet Deadlines, Service-Minded, Teamwork, English

Job type:

Full-time

• Handle enquiries, requests, quotations, and bookings from overseas travel agents, tour operators, and business partners.
• Prepare tailor-made itineraries, costings, quotations, and travel proposals for FIT, group, incentive, and special-interest clients.
• Coordinate with hotels, restaurants, transport providers, guides, attractions, and local suppliers to arrange travel services accurately and efficiently.
• Check availability, rates, promotions, contract conditions, and supplier confirmations before sending proposals or confirmations to clients.
• Maintain accurate booking information and updates in the company reservation or travel management system.
• Follow up on confirmations, amendments, cancellations, payment-related details, and required travel documents.
• Work closely with Operations, Product, Contracting, Customer Service, Branch Offices, and Finance teams to ensure smooth service delivery.
• Provide destination information, product suggestions, and practical travel advice to overseas partners and internal teams.
• Assist in resolving service issues, last-minute changes, complaints, or special requests in a professional and timely manner.
• Build and maintain positive working relationships with clients, suppliers, and internal colleagues.
• Bachelor's degree in Tourism, Hospitality Management, Business Administration, English, or a related field.
• Minimum 3-5 years of experience in travel consulting, inbound reservations, DMC operations, tour operations, or travel agency services.
• Good knowledge of Thailand destinations, hotels, excursions, transfers, round trips, and travel logistics.
• Experience preparing quotations, costings, itineraries, and travel proposals for overseas agents or B2B clients.
• Good command of spoken and written English; additional languages such as German, French, Italian, or Spanish are an advantage.
• Proficient in Microsoft Office, especially Outlook, Word, and Excel; experience with reservation or travel systems is an advantage.
• Strong communication, coordination, problem-solving, and follow-up skills.
• Service-minded, detail-oriented, well organized, and able to work under pressure and meet deadlines.
• Positive attitude, professional personality, teamwork mindset, and willingness to learn.
• Willing to work weekends and public holidays according to the shift roster.
• Candidates legally eligible to work in Thailand are preferred.
• Passion for travel, hospitality, and creating memorable guest experiences.
• Ability to manage multiple bookings and priorities with accuracy, calmness, and attention to detail.
• Commercial awareness and the ability to propose attractive, practical, and competitive travel solutions.
• Understanding of sustainable and responsible tourism practices is an advantage.
• Previous experience working with European or international tour operators is a plus.
• Opportunity to work in a dynamic and international DMC environment in Thailand.
• Collaboration with experienced travel professionals, local suppliers, and overseas partners.
• Professional development and learning opportunities in travel consulting and destination management.
• Competitive salary and benefits based on qualifications and experience.
• Go Vacation Thailand.
• Der Asia Tours Co., Ltd.
• Khun Nicha Minkhuntod / Senior Manager HR and Administration.
• 152, Chartered Square Building, 25th Floor,.
• North Sathorn Road, Bangrak, Bangkok 10500.
• Website: www.go-vacation.com.

Experience:

2 years required

Skills:

Service-Minded, Teamwork, English

Job type:

Full-time

• MSpa is the spa and wellness division of Minor Hotels, operating over 70 award-winning spas worldwide across some of the most renowned hotel and resort brands in the world. Our journey began in Thailand in 1999 with Mandara Spa, and has since grown to encompass the celebrated Anantara Spa and AvaniSpa brands, alongside bespoke wellness concepts crafted for individual properties. Rooted in Asian wellness heritage and driven by a commitment to innovation, MSpa continues to evolve - from immersive wellness programmes and in-house concepts to collaborations with leading wellness and me ...
• To support management in the daily operations of Bangkok LIFE and ensure a seamless, personalised and high-quality guest experience. The position will be the first point of contact for guests and is responsible for creating a warm, professional and service-oriented experience throughout the guest journey.
• Be the first point of contact for guests and ensure all interactions are warm, professional and service-oriented. Build and maintain strong relationships with guests and members, understanding their needs, preferences and wellness goals. Follow up with guests and members after their visits to encourage continued engagement and repeat visits. Handle guest enquiries, requests and complaints professionally and ensure appropriate follow-up. Identify opportunities to introduce relevant Bangkok LIFE programmes and experiences based on the guest's needs, within the scope of the role and approved guidelines. Coordinate with the Medical and Wellness teams when guests require further consultation or professional advice. Maintain accurate guest profiles, preferences and relevant service information in the system. Longevity, Wellness & Biohacking Knowledge Develop a good understanding of Bangkok LIFE's longevity, wellness, biohacking, medical and recovery services. Be able to confidently explain the purpose, benefits, duration and process of our programmes and treatments to guests. Understand the difference between wellness services and medical services and refer guests to the appropriate doctor or medical team when medical advice is required. Stay informed about new treatments, equipment, programmes and promotions. Support guests in understanding their personalised wellness journey and recommend appropriate next steps based on approved programme guidelines. Ensure that all information provided to guests is accurate and aligned with approved medical and marketing communication. Reservations & Guest Services Answer all incoming phone calls and enquiries in a professional and friendly manner. Respond to guest enquiries regarding programmes, treatments, availability, duration and pricing. Schedule appointments efficiently and coordinate availability with the Medical and Wellness teams. Suggest appropriate alternatives when the guest's preferred appointment or service is unavailable. Confirm appointment times, cancellation policies and relevant information before ending calls. Support online bookings and enquiries through relevant digital channels. Guest Experience & Brand Representation Conduct Bangkok LIFE facility tours for guests, members, hotel guests, media, travel agents and partners. Present Bangkok LIFE's brand positioning and explain our Longevity & Biohacking concept in a clear and engaging manner. Ensure the guest journey is consistent with Bangkok LIFE's service standards and positioning. Communication & Teamwork Maintain good working relationships with guests, members, colleagues, Mspa and St Regis Hotel. Support ongoing English communication and service dialogue training related to wellness and longevity services. Communicate effectively with the Medical and Wellness teams to ensure accurate information is provided to guests. Participate in training and development activities to continuously improve product knowledge and guest service skills. Carry out other duties as assigned by management.
• Position.
• Bachelor's Degree in any related field. Minimum 2 years' experience in hospitality, wellness, spa, healthcare, medical services, fitness or luxury guest relations. Experience in wellness, longevity, biohacking or medical wellness would be an advantage. Strong customer relationship management and guest service experience. Experience in sales, membership or relationship management would be an advantage. Good understanding of luxury hospitality and personalised guest service. Personnel.
• Fluent in spoken and written English. Excellent communication and interpersonal skills. Confident and professional when communicating with guests. Positive attitude, service-minded and team-oriented. Well groomed and professional appearance. Strong relationship-building and follow-up skills. Able to learn and communicate technical wellness and medical information clearly and appropriately. Strong commercial awareness with the ability to identify appropriate opportunities for guest engagement and repeat visits. Passionate about wellness, longevity, healthy ageing and biohacking. Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

Skills:

Mandarin, English, Thai

Job type:

Full-time

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a ...