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Skills:

Cloud Computing, English, Thai

Job type:

Full-time

• Provide comprehensive product and service information to customers in the automotive industry, addressing their inquiries and resolving issues efficiently.
• Engage potential customers by answering questions, offering advice, and suggesting additional relevant automotive products and services.
• Open and maintain customer accounts, ensuring accurate records and up-to-date information.
• Resolve customer complaints by identifying issues, providing effective solutions, and following up to ensure satisfaction. Maintain the highest level of service, professionalism, and product knowledge in all customer interactions.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
• AI READINESS.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
• Work Schedule: 40 hours per week, 5 days per week, with shifts, including night shifts. Flexibility to work on weekends and holidays is expected.
• Strong communication skills in Thai (spoken and written) and good proficiency in English.
• Exceptional customer service skills with the ability to manage inquiries, concerns, and provide timely resolutions.
• Previous experience in call centers, customer service, or supervisory roles, particularly within the automotive industry, is a plus.
• Ability to remain composed and professional under pressure, especially in busy or challenging situations.
• New graduated are welcome.
• Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
• We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
• 61186 | Customer Services & Claims | Professional | [[custPositionClusterCSB]] | Allianz Partners | Full-Time | Permanent.
• Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
• We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
• We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
• Join us. Let's care for tomorrow.

Experience:

3 years required

Skills:

Import / Export, English

Job type:

Full-time

• Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
• Position Purpose: Provide support to the Maritime Logistics Manager to drive business growth, efficiency, and overall profitability. Deliver exceptional service standards to customers to maximize client satisfaction and retention. Proactively identify and capitalize on sales opportunities to increase top-line revenue for the ML division. Maintain high accuracy and timeliness in handling all import/export shipping doc ...
• Interrelations: Direct Report: Maritime Logistics Manager Team: Maritime Logistics Team Key Stakeholders: Clients, Shipping Lines, Freight Forwarders, Logistics Providers, Internal Operations, Transport Companies, Customs Brokers, and Overseas Agents.
• Formal Authority: Authorized to execute operational and administrative duties within the established guidelines, instructions, and policies set for the position.
• Operational & Customer Service Handle end-to-end import and export documentation and related operational reports accurately and timely Process bookings, issue booking confirmations, maintain accurate records, and manage schedules effectively.
• Actively monitor shipment progress and provide regular, timely status updates to all relevant parties.
• Act as the primary point of contact for inquiries, ensuring prompt, professional, and high-quality service.
• Adhere strictly to Standard Operating Procedures (SOPs), company policies, and quality standards to deliver continuous value to customers.
• Commercial & Sales Support Assist the Maritime Logistics Manager in tracking sales activities to drive business growth and achieve targets.
• Coordinate with customers regarding freight inquiries, follow up on sales leads, and assist in securing new business opportunities.
• Assist in building and maintaining positive relationships with carriers and suppliers to support space allocations and smooth booking arrangements.
• Compile, prepare, and submit sales reports, marketing data, and operational concerns to managers Billing & Financial Administration Prepare invoices, monitor billing expenses, and send them promptly to customers.
• Follow up on outstanding payments against issued invoices to ensure timely collection.
• Close job files accurately and ensure timely billing to customers, overseas agents, and vendors.
• Quality, Health, Safety, and Environment (HSE) Participate actively in workplace risk assessments and help foster a proactive safety culture.
• Complete required Health, Safety, and Environment (HSE) training and maintain necessary certifications.
• Follow safe working procedures and utilize Personal Protective Equipment (PPE) when required.
• Inspect equipment and work areas regularly to identify and eliminate potential hazards.
• Report all accidents, incidents, near-misses, injuries, and safety non-compliance issues according to internal procedures.
• Qualifications & Requirements: Experience: 0-3 years of experience in Logistics Service Providers, Freight Forwarding or Shipping Line Fresh graduates are welcome to apply.
• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field. Language Skills: Fair to good command of spoken and written English. Strong customer service mindset with excellent interpersonal and communication skills. Proactive, highly organized, detail-oriented, and responsible. Positive attitude with a willingness to learn and adapt to new challenges. Strong coordination skills with the ability to work effectively under pressure and meet tight deadlines. Excellent team player capable of collaborating across multiple departments and external partners. Core Values Alignment: Demonstrates Accountability, Bravery, Curiosity, and Sustainability.
• Competitive base salary and annual leave Provident Fund Group Health and Accident Insurance Annual Health Check-up Hybrid work arrangement ( 4 days on-site, 1 day work-from-home), subject to manager approval.
• Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail.
• Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation.
• Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.

Experience:

3 years required

Skills:

Microsoft Office, English, Thai

Job type:

Full-time

• Audit and verify export documentation - bookings, Shipping Instructions, Bills of Lading, commercial invoices, and packing lists - for accuracy and compliance before release.
• Coordinate strategically with carriers, co-loaders, and overseas agents to secure vessel space, meet documentation cut-offs, and resolve routing or space constraints.
• Act as the primary escalation point for the Customer Service team on complex export queries, non-standard shipments (e.g. dangerous goods, reefer, out-of-gauge), and cu ...
• Provide proactive shipment status updates to customers (e.g. vessel departure, arrival, delays), maintaining strict adherence to the "Bad News First" policy to manage expectations effectively.
• Serve as a dedicated point of contact for key accounts, guiding customers on the correct preparation of export documents and Incoterms requirements to ensure smooth customs clearance.
• Mentor and support junior Customer Service Executives, sharing best practices and helping to strengthen the team's overall service standards.
• Ensure all customer-facing milestones are updated accurately and on time in the operating system, and support adherence to account-specific SOPs.
• Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
• 3-6 years of experience in a Customer Service role within a Freight Forwarding company, with a strong focus on Ocean Export.
• Solid understanding of Ocean Export processes (FCL/LCL), Incoterms, and export documentation (HBL/MBL, Shipping Instructions).
• Demonstrated ability to handle complex files independently and act as an escalation point for the wider team.
• Excellent communication skills in Thai and English (written and spoken).
• Proficiency in Microsoft Office (Outlook, Excel) and freight forwarding operating systems.
• About us.
• Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
• With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.
• We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

Skills:

Sales

Job type:

Full-time

• ให้บริการลูกค้าประจำบูธ โดยแนะนำผลิตภัณฑ์ WiFi และ SIM รวมถึงให้คำแนะนำการใช้งาน.
• ให้บริการลูกค้าอย่างสุภาพ รวดเร็ว และเป็นมืออาชีพ เพื่อสร้างความพึงพอใจสูงสุด.
• ดูแลความเรียบร้อยของบูธ สินค้า และอุปกรณ์ ให้มีความพร้อมในการให้บริการอยู่เสมอ.
• รับผิดชอบยอดขายประจำกะ และดำเนินการเพื่อให้บรรลุเป้าหมายที่กำหนด.
• บันทึกข้อมูลลูกค้าและประเด็นปัญหา เพื่อรายงานและปรับปรุงการให้บริการ.
• ติดต่อประสานงานกับทีมงานที่เกี่ยวข้อง เพื่อให้การบริการเป็นไปอย่างมีประสิทธิภาพ.
• ให้บริการลูกค้าผ่านช่องทางออนไลน์ (Chat / โทรศัพท์) และดำเนินการปิดการขาย.
• เวลาทำงาน (Working Hours).
• ปฏิบัติงานเป็นกะ (Shift) ได้แก่ กะเช้า กะบ่าย และกะดึก.
• รวมวันหยุดสุดสัปดาห์และวันหยุดนักขัตฤกษ์ (ตามตารางที่บริษัทกำหนด).
• หยุด 2 วันต่อสัปดาห์ และมีวันหยุดชดเชยตามนโยบายบริษัท.
• วุฒิการศึกษา ระดับมัธยมศึกษาตอนปลาย / ปวส. / ปริญญาตรี หรือสาขาที่เกี่ยวข้อง.
• บุคลิกภาพดี มีมนุษยสัมพันธ์ และมีใจรักงานบริการ.
• สามารถสื่อสารภาษาอังกฤษได้ในระดับดี (หากมีทักษะภาษาญี่ปุ่นหรือภาษาจีน จะพิจารณาเป็นพิเศษ).
• สามารถปฏิบัติงานเป็นกะ และทำงานในวันหยุดได้.
• มีทักษะในการบริหารจัดการงานหลายด้าน (Multi-tasking) และสามารถแก้ไขปัญหาเฉพาะหน้าได้ดี.
• หากมีประสบการณ์ด้านงานขาย งานบริการลูกค้า หรือธุรกิจที่เกี่ยวข้อง จะได้รับการพิจารณาเป็นพิเศษ.
• ค่าตอบแทนและสวัสดิการ (Benefits).
• เงินเดือนตามประสบการณ์.
• ค่าคอมมิชชั่นตามผลงาน.
• วันหยุดตามกฎหมายแรงงาน.
• โอกาสพัฒนาทักษะในสายงานบริการและการขายระดับสากล.

Experience:

5 years required

Skills:

Microsoft Office, ERP, SAP, English, French

Job type:

Full-time

• Customer Service and Complex Case Management.
• Manage complex, high-value or strategically important customer accounts and ensure accurate, timely order fulfilment for domestic and international customers.
• Take the lead in resolving sensitive, escalated or high-impact customer complaints, supply constraints and delivery issues with minimal supervision.
• Make operational decisions within approved policies and recommend options to the Customer Service & Logistics Lead when business trade-offs or exceptions are required.
• Analyse customer feedback and recurring concerns, identify trends and coordinate corrective actions with relevant functions.
• Support customer retention and long-term relationships by proactively identifying service risks and improvement opportunities.
• Logistics and Cross-functional Coordination.
• Coordinate end-to-end outbound logistics, including order processing, inventory distribution, warehouse execution and transportation.
• Manage multiple priorities and high-volume workloads while maintaining service quality and deadlines.
• Work closely with Sales, Marketing, Supply Planning, Warehouse, Logistics, Finance and other functions to resolve complex issues and improve customer experience.
• Anticipate delays, stock constraints and fulfilment risks, propose solutions and escalate material business impacts to the Customer Service & Logistics Lead.
• Performance Analysis, Systems and Governance.
• Track and analyse Customer Service and Logistics KPIs, identify root causes and provide actionable recommendations to the Customer Service & Logistics Lead.
• Prepare and validate operational reports, including Actual Sales, Back Orders and an other customer service report.
• Execute advanced SAP S4/HANA SD/MM transactions and act as an operational subject-matter resource for systems and tools.
• Create and maintain product and customer master data in the local ERP system in accordance with governance requirements.
• Ensure compliance with company policies, service protocols, legal requirements, work instructions and control standards within assigned processes.
• Operational Expertise and Continuous Improvement.
• Identify process gaps and lead agreed improvements, including innovation, synchronisation, digitisation and simplification initiatives.
• Develop and maintain SLAs, work instructions, knowledge materials and process documentation, and support operational deployment.
• Provide process training, onboarding support and day-to-day operational guidance to Customer Service & Logistics Executives when assigned by the Customer Service & Logistics Lead.
• Support the implementation of operational changes and monitor adoption and effectiveness.
• Perform other duties assigned by the Customer Service & Logistics Lead or Supply Chain Manager.
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration or a related field.
• At least 5 years of experience in customer service, logistics, order management or supply chain, including experience handling complex operational cases.
• Strong proficiency in SAP ECC6 or a comparable ERP system and Microsoft Office, particularly Excel.
• Experience in KPI analysis, process improvement, master-data management or customer-service technology is preferred.
• Experience with order-management systems, payment gateways or e-commerce processing is an advantage.
• Key Skills & Competencies.
• Strong customer focus with a proactive, solution-oriented and continuous-improvement mindset.
• Professional communication, emotional intelligence and conflict-resolution skills, including effective English communication.
• Ability to analyse complex issues systematically, consider end-to-end business impact and provide effective solutions quickly.
• Ability to manage multiple priorities, high-volume work and deadlines consistently in a fast-paced environment.
• Strong cross-functional collaboration and influencing skills.
• Ability to challenge the status quo constructively, support change and adapt with a long-term business perspective.
• Ability to provide operational guidance and knowledge transfer without formal people-management accountability.
• We appreciate your interest in joining our team and encourage you to submit your application. Please note that only shortlisted candidates will be contacted for further discussion.
• Thank you for considering a career with us!.

Job type:

Full-time

• Act as a trusted advisor to customers, supporting them in identifying learning needs and creating tailored development plans.
• Guide customers in leveraging the company's learning programs, tools, and platforms effectively.
• Proactively identify opportunities for upselling and cross-selling to expand customer use of company programs.
• Provide insights and recommendations based on customer data, feedback, and learning outcomes.
• Collaborate with internal teams (Sales, Customer Service) to deliver the best customer experience.

Experience:

3 years required

Skills:

Microsoft Office, English, Thai

Job type:

Full-time

• We are seeking an experienced and detail-driven Senior Customer Service Executive to strengthen our Ocean Export team.
• In this role you will manage complex export shipments end-to-end, act as an escalation point for the customer service team, and serve as a trusted partner to our key accounts.
• You will work closely with Operations, Pricing, carriers, and our overseas network to ensure export service delivery consistently exceeds client expectations.
• Manage the end-to-end handling of complex and high-value ocean export bookings, from receipt of instructions through to final documentation and departure confirmation.
• Audit and verify export documentation - bookings, Shipping Instructions, Bills of Lading, commercial invoices, and packing lists - for accuracy and compliance before release.
• Coordinate strategically with carriers, co-loaders, and overseas agents to secure vessel space, meet documentation cut-offs, and resolve routing or space constraints.
• Act as the primary escalation point for the Customer Service team on complex export queries, non-standard shipments (e.g. dangerous goods, reefer, out-of-gauge), and customer complaints.
• Provide proactive shipment status updates to customers (e.g. vessel departure, arrival, delays), maintaining strict adherence to the "Bad News First" policy to manage expectations effectively.
• Serve as a dedicated point of contact for key accounts, guiding customers on the correct preparation of export documents and Incoterms requirements to ensure smooth customs clearance.
• Mentor and support junior Customer Service Executives, sharing best practices and helping to strengthen the team's overall service standards.
• Ensure all customer-facing milestones are updated accurately and on time in the operating system, and support adherence to account-specific SOPs.
• Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
• 3-6 years of experience in a Customer Service role within a Freight Forwarding company, with a strong focus on Ocean Export.
• Solid understanding of Ocean Export processes (FCL/LCL), Incoterms, and export documentation (HBL/MBL, Shipping Instructions).
• Demonstrated ability to handle complex files independently and act as an escalation point for the wider team.
• Excellent communication skills in Thai and English (written and spoken).
• Proficiency in Microsoft Office (Outlook, Excel) and freight forwarding operating systems.
• About us.
• Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
• With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.
• We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

Job type:

Full-time

• Coordinate outbound call projects for customer feedback.
• Communicate and resolve tech/product related questions.
• Follow company's transcript to communicate with customers (outbound and inbound).
• Manage customer complaints/requests and submit tickets/create tasks for relevantbusiness units to follow up with issues.

Skills:

English, Thai

Job type:

Full-time

• Receive and process customer orders for trucking services.
• Enter and manage orders in TMS and CW1, (Excel).
• Monitor and follow up on job status and provide timely updates to customers.
• Act as the primary point of contact for assigned customers and internal teams.
• Coordinate with trucking operations teams to ensure smooth execution.
• Investigate delays, identify root causes, and provide solutions or mitigation plans.
• Handle customer complaints, perform checks, and ensure proper resolution.
• Support handling of challenging or key accounts.
• Maintain strong relationships and understand customer business needs.
• Proactively track shipments and communicate any deviations from plan.
• Ensure timely and accurate documentation and data entry.
• Ensure high level of customer satisfaction and service.
• Drive continuous improvement in processes and customer interactions.
• Perform other duties as assigned by the Manager.
• Knowledge of transportation and freight forwarding processes is an advantage.
• Proven Experience in Customer Service within logistics or trucking industry.
• Fluent in English (written and spoken).
• Chinese Language skills are an advantage.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to make sound decisions under pressure and adapt to dynamic operational challenges.
• REQUIRED SKILLS.
• Customer-oriented mindset with problem-solving ability.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.
• Good coordination and organizational skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Familiarity with TMS / CW1 systems is an advantage.
• Attention to detail and high level of accuracy.
• Ready for your next career opportunity? Apply directly through our company HRIS using the link below. We look forward to reviewing your application!.

Experience:

3 years required

Skills:

Microsoft Office, English, Thai

Job type:

Full-time

• Audit and verify export documentation - bookings, Shipping Instructions, Bills of Lading, commercial invoices, and packing lists - for accuracy and compliance before release.
• Coordinate strategically with carriers, co-loaders, and overseas agents to secure vessel space, meet documentation cut-offs, and resolve routing or space constraints.
• Act as the primary escalation point for the Customer Service team on complex export queries, non-standard shipments (e.g. dangerous goods, reefer, out-of-gauge), and cu ...
• Provide proactive shipment status updates to customers (e.g. vessel departure, arrival, delays), maintaining strict adherence to the "Bad News First" policy to manage expectations effectively.
• Serve as a dedicated point of contact for key accounts, guiding customers on the correct preparation of export documents and Incoterms requirements to ensure smooth customs clearance.
• Mentor and support junior Customer Service Executives, sharing best practices and helping to strengthen the team's overall service standards.
• Ensure all customer-facing milestones are updated accurately and on time in the operating system, and support adherence to account-specific SOPs.
• Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.
• 3-6 years of experience in a Customer Service role within a Freight Forwarding company, with a strong focus on Ocean Export.
• Solid understanding of Ocean Export processes (FCL/LCL), Incoterms, and export documentation (HBL/MBL, Shipping Instructions).
• Demonstrated ability to handle complex files independently and act as an escalation point for the wider team.
• Excellent communication skills in Thai and English (written and spoken).
• Proficiency in Microsoft Office (Outlook, Excel) and freight forwarding operating systems.
• About us.
• Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
• With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.
• We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

Skills:

Microsoft Office, English, Thai

Job type:

Full-time

• Coordinate import and export shipments across air freight, ocean freight and inland transportation.
• Manage shipments from booking confirmation through final delivery.
• Prepare, review and maintain shipping and operational documentation.
• Liaise with customers, shipping lines, airlines, transport providers, customs brokers and overseas agents.
• Monitor shipment progress and provide timely updates to customers and internal stakeholders.
• Proactively identify shipment delays or operational issues and coordinate appropriate solutions.
• Work closely with Sales, Pricing and Regional Operations teams to ensure smooth cargo movement.
• Maintain accurate shipment information in the company's systems.
• Deliver excellent customer service and ensure a positive customer experience.
• Support operational reporting and continuous process improvement.
• Experience in freight forwarding, logistics, shipping or supply chain operations.
• Good understanding of import and export processes and documentation.
• Experience coordinating air freight and/or ocean freight shipments.
• Strong communication, coordination and problem-solving skills.
• Customer-focused with the ability to manage operational issues professionally.
• Detail-oriented and capable of managing multiple shipments and priorities simultaneously.
• Proficient in Microsoft Office and logistics or freight management systems.
• Professional proficiency in Thai and working proficiency in English.
• Must currently be based in Thailand.
• Why Join Cogoport?.
• Join an AI-powered global trade platform operating across more than 180 countries.
• Gain regional and international career exposure.
• Work in a collaborative, dynamic and technology-driven environment.
• Be part of a team transforming the future of global trade.
• Build experience across sea freight, air freight and road freight operations.
• Office AddressCogoport (Thailand) Co., Ltd.
• 689 Bhiraj Tower at EmQuartier.
• 27th Floor, Sukhumvit Road.
• Khlong Tan Nuea, Watthana.
• Bangkok 10110, Thailand.

Experience:

2 years required

Skills:

Leadership Skill

Job type:

Full-time

• Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. The Operations Associate pl ...
• This is an important role within the Seafreight Department, dedicated to delivering an outstanding customer experience and building strong, long-term relationships. The role centers on understanding customer needs, providing timely and accurate solutions, and ensuring seamless communication throughout the service process. Your primary focus will be on creating trust and satisfaction at every interaction, while supporting operational excellence and sustainable growth. You will be working closely with all functions under Thailand Seafreight team, all Hellmann' station as well as regional team, you will spearhead strategic initiatives, implement technology-driven solutions, and foster a culture of continuous improvement to strengthen service delivery, compliance, and customer satisfaction. Key Objectives Deliver Exceptional Customer Experience Build and Strengthen Customer Relationships Ensure Service Accuracy and Reliability Drive Continuous Improvement in Customer Service Center points of contact across all functions under Seafreight Support Operational Excellence About You Key Objectives - Deliver Exceptional Customer Experience - Build and Strengthen Customer Relationships - Ensure Service Accuracy and Reliability - Drive Continuous Improvement in Customer Service - Center points of contact across all functions under Seafreight - Support Operational Excellence.
• Customer Relationship Management Serve as the primary point of contact for assigned customers and/or area, ensuring all inquiries are handled promptly and professionally Develop strong relationships by understanding customer business needs, priorities, and expectations Maintain regular communication with customers to provide updates on shipments, resolve issues, and build trust Service Coordination & Execution Coordinate with internal teams (Operations, Sales, Finance, and Customs) to ensure timely and accurate execution of shipments Monitor shipment milestones and proactively inform customers of any changes or potential delays Ensure all customer requirements (documentation, compliance, special instructions) are met accurately and on time Issue Resolution and Escalation Handle customer complaints and service failures with empathy and urgency Investigate root causes of issues and implement corrective actions to prevent recurrence Escalate complex problems to team leader and/or management while maintaining ownership until resolution Performance Monitoring & Reporting Track service performance metrics such as on-time delivery, accuracy of documentation, and customer satisfaction Prepare and share regular status reports with customers and internal stakeholders Identify trends in customer feedback and propose improvements Continuous Improvement & Customer Advocacy Collect feedback from customers to identify pain points and improvement opportunities Collaborate with internal teams to implement process enhancements that improve responsiveness and service quality Act as the voice of the customer within the organization, ensuring their needs are considered in operational decisions Documentation & Compliance Ensure accurate and timely documentation of all customer interactions, shipment details, and service agreements. Maintain compliance with company policies, industry regulations, and customer-specific requirements. Support audits and quality checks by providing complete and accurate records.
• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field Experience: Minimum 2-3 years of experience in customer service, preferably in logistics, freight forwarding, or supply chain operations Proven track record of managing customer relationships and resolving service issues effectively will be considered as a plus Skills & Competencies: Strong communication and interpersonal skills with ability to build trust and rapport Excellent problem-solving and conflict-resolution abilities High attention to detail and accuracy in handling documentation and customer requirements Ability to work under pressure and manage multiple priorities in a fast-paced environment Collaborative mindset to work effectively with cross-functional teams Technical Knowledge: Basic understanding of sea freight operations and logistics processes Proficiency in MS Office (Excel, Word, Outlook) Familiarity with Cargowise One is an advantage but not mandatory Personal Attributes: Customer-first mindset with a proactive and positive attitude Adaptability and willingness to learn and improve continuously Strong sense of responsibility and accountability Reporting line Disciplinary (solid line): Customer Service Supervisor and/or Manager Functional (dotted line): n/a Functional Lead (if applicable): n/a Subordinates: no direct report, may need to supervise group of trainees About our Benefits A strong Team Spirit and a lot of fun together A safe, multi-cultural and inclusive environment Individual opportunities for growth and development Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you! If you are excited by this fantastic opportunity and have what it takes, then click APPLY!.