Job SummaryJoin Cogoport Thailand and become part of a global team transforming international trade through technology and innovation.

We are looking for a Customer Service & Operations Executive to coordinate import and export shipments across air, ocean and inland transportation. The successful candidate will manage shipment documentation, communicate with customers and logistics partners, and ensure smooth cargo movement from booking through delivery.

Key Responsibilities

• Coordinate import and export shipments across air freight, ocean freight and inland transportation.

• Manage shipments from booking confirmation through final delivery.

• Prepare, review and maintain shipping and operational documentation.

• Liaise with customers, shipping lines, airlines, transport providers, customs brokers and overseas agents.

• Monitor shipment progress and provide timely updates to customers and internal stakeholders.

• Proactively identify shipment delays or operational issues and coordinate appropriate solutions.

• Work closely with Sales, Pricing and Regional Operations teams to ensure smooth cargo movement.

• Maintain accurate shipment information in the company's systems.

• Deliver excellent customer service and ensure a positive customer experience.

• Support operational reporting and continuous process improvement.

Requirements

• Experience in freight forwarding, logistics, shipping or supply chain operations.

• Good understanding of import and export processes and documentation.

• Experience coordinating air freight and/or ocean freight shipments.

• Strong communication, coordination and problem-solving skills.

• Customer-focused with the ability to manage operational issues professionally.

• Detail-oriented and capable of managing multiple shipments and priorities simultaneously.

• Proficient in Microsoft Office and logistics or freight management systems.

• Professional proficiency in Thai and working proficiency in English.

• Must currently be based in Thailand.

Why Join Cogoport?

• Join an AI-powered global trade platform operating across more than 180 countries.

• Gain regional and international career exposure.

• Work in a collaborative, dynamic and technology-driven environment.

• Be part of a team transforming the future of global trade.

• Build experience across sea freight, air freight and road freight operations.

Office AddressCogoport (Thailand) Co., Ltd.

689 Bhiraj Tower at EmQuartier

27th Floor, Sukhumvit Road

Khlong Tan Nuea, Watthana

Bangkok 10110, Thailand