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Experience:

3 years required

Job type:

Full-time

• Be a 1st tier supporting about computer hardware/software including internal system to All AIS's employee, Dealer, Shop, and all the tasks related to the end-user computing application over the phone and online ticket website.
• To manage and tracking incidents until close all incidents within SLA and escalate to relate team.
• Qualifications Age not over 22-25 years old.
• Bachelor's degree in Computer Science, Information Technology or related fields.
• 0 - 3 years working experience in IT support, help desk.
• Have basic knowledge about Hardware/Software computer program on windows.
• Strong technical and analytical skills.
• Good communication skill and service-minded.
• Able to coding will be advantage.
• Able to work in shift (day & time)*.
• Recruiter Pornvipa Phothong (พรวิภา โพธิ์ทอง)

Job type:

Full-time

• IT customer serviceEqual Employment Opportunity Statement.
• All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
• Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
• Accenture is committed to providing veteran employment opportunities to our service men and women.

Experience:

2 years required

Skills:

Microsoft Office, Microsoft Exchange, Security Design, VMware, Windows Server, English

Job type:

Full-time

• Install Configure and Upgrade Operating Systems (Windows, Linux) and common standard application software.
• Basic troubleshoots computer system, including hardware, software and network.
• Receive and Response to customer issue or change request.
• Perform change configuration of system and network equipment follow by procedure and manual.
• Escalation to higher level when requires.
• Logging, follow up and tracking the details of Customer Requests and problems as cases.
• Provide technical phone support to customers.
• Provide remote support and/or remote maintenance to customers.
• Provide reports to customers upon requests.
• Maintain and/or Update customer information in the customer database.
• Male/Female, age not over 30.
• Bachelor degree in Telecommunication Engineering, Computer Science, Computer Engineering, or IT related fields.
• 2-5 years experience in direct IT/Network/Engineering Technical support.
• Able to understand customer contracts, Service Level Agreement, and Scopes of work.
• Good command of English.
• Excellent communication skill.
• Good Troubleshooting skills.
• Experience with Remote Applications and Tools such as VNC, PC anywhere, Windows Remote Desktop,VPN, Telnet, SSH will be benefit.
• Customer Service mind.
• Able to work under pressure and time constrain.
• Basic knowledge of.
• Computer/Server Hardware,.
• Windows operating system,.
• MS Office.
• Microsoft Exchange and Outlook.
• TCP/IP, Networking.
• Network Security and VPN.
• Anti-virus software.
• Experience with below products would be benefit:
• Cisco router and switch (CCNA, CCNP).
• Microsoft Certificate (MTA, MCSA, MCSE).
• VMware Certificate.
• Public Cloud Certificate such as Azure/ AWS.
• Work Place: Interlink(Nation) Tower Bangna.
• Work Hours: Shift Work (วันหยุดไม่แน่นอน หัวหน้างานจะจัดตารางทำงานให้).