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Experience:

3 years required

Skills:

eCommerce, Social media, English

Job type:

Full-time

• Design Seller Growth Program(s) to build seller commitment and drive GMV growth for SMB sellers (Small/ Medium size sellers).
• Run seller analysis to determine (a) which seller segments to prioritize, (b) what are the key seller actions required to grow GMV by seller segments, (c) what are the appropriate seller incentives (vouchers, Ads, traffic boost).
• Measure Program impact on GMV growth.
• Optimize Seller Growth Program(s) adoption rate, budget, and ROI; run A/B tests where needed.
• Execute the Seller Growth Programs; leverage high-impact features in seller centre (e.g. seller missions, Assortment Growth features) where relevant.
• Collaborate with cross-function teams including Category Managers, Account Manager Leads, Strategy, Product team to design and roll out Seller Growth Program(s) successfully.
• Run Seller Interviews to understand seller pain points to grow on TikTok Shop or feedback on Seller Growth Program(s).
• Full responsibility for regular or ad-hoc tasks.
• Minimum QualificationsBachelor's Degree or above.
• 3+ years of experience in ecommerce, merchant growth or new business unit setup.
• Powerful analytical skills, with good numerical sense.
• Able to design and execute programs end-to-end.
• Proficient in English, and fluent in either Thai or Mandarin to work and deal with Chinese and Thai sellers.
• Preferred Qualifications:Ownership, hands-on, adaptive, detail-oriented, and aim for the highest standard.
• Strong understanding of platform mechanics, policy, social media, e-commerce, live streaming, and comfortable working in a fast-paced and dynamic environment.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

1 year required

Skills:

SQL, Python, Work Well Under Pressure

Job type:

Full-time

• Actively investigate and analyse patterns of fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform.
• Identify patterns of abuse, and perform root cause analysis to determine the specific methods and motive of exploitation.
• Providing investigation insights to customer facing teams, and support de-escalation of customer feedback.
• Conduct risk reviews for business activities, and provide subject matter support before, during, and after activity.
• Respond to requests from law enforcement and regulatory agencies, and collate necessary information for submission.
• Responsible to triage, manage, and escalate any fraud incidents.
• Perform other ad-hoc tasks related to fraud operations.
• Minimum QualificationsMinimum of 1 year professional experience in operation and investigation related to fraud, abuse, or cybercrime.
• Detail-oriented and highly analytical, with an ability to understand complex relationships among large datasets.
• Preferred QualificationsKnowledge of SQL, Python, or equivalent is a plus.
• Strong ability to gather information from various sources to substantiate investigation hypotheses.
• Work well under pressure, and can prioritize high impact escalations.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Experience:

3 years required

Skills:

eCommerce, Social media, English

Job type:

Full-time

• Design Seller Growth Program(s) to build seller commitment and drive GMV growth for SMB sellers (Small/ Medium size sellers).
• Run seller analysis to determine (a) which seller segments to prioritize, (b) what are the key seller actions required to grow GMV by seller segments, (c) what are the appropriate seller incentives (vouchers, Ads, traffic boost).
• Measure Program impact on GMV growth.
• Optimize Seller Growth Program(s) adoption rate, budget, and ROI; run A/B tests where needed.
• Execute the Seller Growth Programs; leverage high-impact features in seller center (e.g. seller missions, Assortment Growth features) where relevant.
• Collaborate with cross-function teams including Category Managers, Account Manager Leads, Strategy, Product team to design and roll out Seller Growth Program(s) successfully.
• Run Seller Interviews to understand seller pain points to grow on TikTok Shop or feedback on Seller Growth Program(s).
• Full responsibility for regular or ad-hoc tasks.
• Minimum Qualifications:Minimum Bachelor's Degree or above.
• 3-5 years in ecommerce, merchant growth or new business unit setup.
• Very strong analytical skills, with good numerical sense.
• Able to design and execute programs end-to-end.
• Proficient in English, and fluent Thai.
• Ownership, hands-on, adaptive, detail-oriented, and aim for the highest standard.
• Preferred Qualification:Strong understanding of platform mechanics, policy, social media, e-commerce, live streaming, and comfortable working in a fast-paced and dynamic environment.
• Job Information
• About TikTok
• TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
• Why Join Us
• Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
• We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
• Diversity & Inclusion
• TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.