Experience:

3 years required

Skills:

Product Development, Risk Management, Procurement, Recruitment, Leadership Skill

Job type:

Full-time

• Implements a countrywide blueprint for Airfreight Operations, including centralization of selected activities/flows within a globally agreed framework.
• Functionally leads Airfreight Operations in Branches (Customer Service and Operational Service).
• Is accountable and responsible for Country Airfreight productivity, quality, and Customer Performance and takes corrective action where required.
• Ensures timely and accurate invoicing and job costing in country Airfreight Operations.
• Ensures country Airfreight operations are compliant with external regulations and internal policies (incl. e.g. Airfreight Safety and Security, DG qualifications, GDP compliance).
• Is consulted for and approves hiring into Airfreight positions in Branches.
• Develops new business jointly with CMD and Head of Sales. Directs efforts of Field Sales in alignment with Head of Sales.
• Develops and maintains relationships with major customers.
• Manages local Airfreight procurement and subcontractor performance and compliance in line with global carrier strategy and standards.
• Implements aligned global and regional Airfreight projects.
• Escalates to RHAF where conflicting top-down priorities inhibit meeting the above remit.
• Target metrics: Airfreight CM2 (=primary), Productivity, Tonnage Growth, Operational Quality, Customer Performance, Delivery of global/regional projects.
• About You.
• Strategy & Steering.
• Hold full P&L responsibility for the Airfreight product in Thailand.
• Execute global and regional Airfreight strategies at the country level.
• Define budget targets, prepare forecasts, and conduct business performance reviews.
• Represent Airfreight internally and externally, promoting company culture and values.
• Foster collaboration across departments and functions ("matrix mindset").
• Invigorate and promote the HWL CULTURE (values, vision, mission, leadership principles etc.) within the country product organization.
• Increase motivation and engagement within in the country Airfreight organization; focus on reducing employee turnover while managing for performance.
• Leadership in the matrix.
• Foster collaboration between General Management, Products, Sales and Supporting functions ("matrix mindset").
• Take an active role in the country's leadership team and leverage the team in pursuit of executing the Airfreight strategy.
• Decide jointly with Country MD and respective Branch Managers on HR matters (e.g. hiring/ termination, target setting, performance appraisals) for Country Airfreight positions in branches.
• Functionally lead Airfreight Leads and Managers in Branches, taking full responsibility of leading Airfreight Operations across the country. Own the respective performance metrics with respect to productivity, quality, and service performance.
• Drive Airfreight Growth & Profitability.
• Setting the Country Airfreight growth targets per trade lane and steering sales focus (e.g. focus trade lanes, dense vs. bulky freight, focus verticals).
• Supporting Country Sales in creation of target customer lists for the country accounts.
• In cooperation with the other Country Products/Functions, develop and implement initiatives to develop and grow the local market, including the identification and development of cross-selling opportunities.
• Support Sales in the customer acquisition / retention process as required, in pursuit of defined targets and priorities. Attend customer meetings as required. Support Sales in acquiring the required competencies to effectively sell the Airfreight Product.
• Actively engage in ensuring retention and development of country accounts.
• Increase revenue from local fee-based services (e.g. local charges, customs clearance).
• Assess local tender opportunities and decide on participation (after conferring with Geo/Sales/Finance/Legal).
• Airfreight Operational Excellence.
• Ensure consistent achievement of globally aligned operational standards to meet agreed customer requirements.
• Proactively manage the Country Airfreight P&L by ensuring productivity and profitability in the day-to-day operations in line with globally agreed performance metrics and targets.
• Implement and continuously develop a countrywide blueprint for Airfreight Operations in line with globally agreed frameworks for operational setups of different sizes. Identify and pursue process centralization opportunities (in country as well as with global and regional Shared Service Centers) to maintain critical scale of operational units in line with global frameworks and initiatives.
• Monitor operational performance (subcontractor performance, productivity, quality of service and data, incident handling) vis-à-vis globally agreed metrics and targets. Initiate, implement, and control corrective actions; escalate to Regional Head of Airfreight when needed.
• Ensure compliance with the Job Costing Policy. Drive timeliness and accuracy of customer billing and of cost accruals to maintain GP transparency and control.
• Procurement & Product Development.
• Manage relationships with airlines and subcontractors, ensuring compliance with global policies.
• Conduct regular RFQs and capacity planning for airfreight services.
• Analyse cargo flows and market trends to identify new products and revenue streams.
• Set up the capacity planning for country requirements (allotments, BSA, consolidation share).
• Compliance & Risk Management.
• Ensure all operations comply with internal policies and external regulations (e.g., Dangerous Goods, GDP, CEIV).
• Review contracts for compliance and take corrective action as needed.
• Evaluate operational risks and implement contingency plans.
• Decision Making Authority.
• Authorities as delegated by the Country MD, global and regional Airfreight, in accordance with corporate standards and guidelines.
• LoAs as defined in the global signing power policy.
• Function- / Market & Industry Knowledge / Business Acumen / Process working.
• Profound knowledge of.
• Airfreight industry.
• Good knowledge of.
• Hellmann's strategy and products.
• Trends and opportunities.
• Markets (customers, competitors, suppliers, overall environment).
• Procurement and capacity management for airfreight, including service contracts.
• Business administration, Finance and Controlling, including cost distribution and P&L impacts.
• Supplier management.
• The Country concerned, including knowledge of local suppliers.
• Local laws and regulations.
• Knowledge of.
• Process engineering and improvement methodologies.
• Skills & Competencies.
• Competencies - Leadership.
• Good ability to.
• Translate strategy into operational roadmaps, deploying resources efficiently while pushing for results.
• Take complex decisions and be accountable, demonstrating managerial courage and taking responsibility while managing risk.
• Integrate and coordinate resources across functions and boundaries, building and using networks, encouraging collaboration across borders, with inter-cultural communication skills; being open to outside input and sharing knowledge and expertise.
• Lead people by role-modeling the Hellmann Leadership Values and Behaviors, including hiring and retaining talent, directing reports, defining KPI's and monitoring performance as per the Hellmann Leadership Values.
• Recognize and nurture talent by advising, coaching, motivating and empowering others and willingness to live and work in a matrix organization.
• Paint and explain the vision and to motivate employees to undergo change processes and to deal with ambiguity; create a sense of urgency; inspire commitment and buy-in.
• Anticipate and prepare others to understand changes that will affect them.
• Competencies - Business.
• Good ability to.
• Organize, including prioritizing, planning, assigning and controlling objectives.
• Focus on customer service as a core value, increasing operational efficiencies and setting and monitoring high standards of quality while taking necessary steps to retain and improve customer relationships.
• Understand the country Airfreight P&L in detail with strong financial acumen and an thorough understanding of the underlying drivers of Airfreight profitability.
• Influence and negotiate.
• Understand the commercial opportunities within the supply chains and to cooperate with sales counterparts to translate these into revenue streams.
• Have an entrepreneurial mindset and be skilled at identifying and pursuing business opportunities.
• Competencies - Personal.
• Good ability to.
• Present and articulate.
• Analyze and conceptualize.
• Work under pressure and under tight deadlines with high energy and resilience.
• Communicate and network with strong inter-personal skills.
• Be authentic, positive, honest and open.
• Act as a role model for Hellmann and Leadership Values and fully adhere to the Code of Conduct.
• Educational background / Work experience.
• Bachelor's degree in Business Administration/Economics/Logistics or Freight Forwarding apprenticeship or equivalent professional experience.
• Minimum 5-10 years of industry experience either on the forwarder or airline side.
• Minimum 3-5 years of experience in people management and leadership, including recruitment, training & development, coaching, conflict and performance management.
• International working experience required.
• Language skills.
• Fluent in English (written and spoken).
• Local language (written and spoken).
• Other languages (written and spoken) of advantage.
• Computer Literacy.
• MS office skills and good knowledge of HWL IT systems.
• Knowledge of CargoWiseOne TMS of advantage.
• Report to Country Managing Director, Thailand.
• About our Benefits.
• A strong Team Spirit and a lot of fun together.
• A safe, multi-cultural and inclusive environment.
• Individual opportunities for growth and development.
• Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!.
• If you are excited by this fantastic opportunity and have what it takes, then click APPLY!.

Experience:

5 years required

Skills:

Quality Assurance, Leadership Skill, Assurance, English, Thai

Job type:

Full-time

• Strategic Leadership & Compliance Oversight Lead Customs Specialist and Consultancy efforts, including HS Code classification, customs privileges, and Advance Rulings Oversee Customs Registration and Certifications (For example, AEO License, Free Zone License etc.) Conduct internal audits to ensure full compliance with Thai Customs rules and regulations Ensure full compliance with all relevant government departments related to Customs 2. Team Management & Operational Coordination Manage customs members across all locations Monitor clearance processes and ensure all KPI targets are ...
• Minimum 10 years of relevant industry experience, with a strong background in freight forwarding Minimum 5 years of team management experience Holding Active Customs Specialist Certification (AEO License) Comprehensive knowledge of airfreight and seafreight customs processes and related documentation Proven ability to transfer knowledge, resolve customs issues, and develop innovative customs solutions Excellent team player with strong relationship-building skills Willingness to travel across provinces to meet with Customs Officers and customers as required Up-to-date knowledge of customs laws and regulations, with the ability to share this information with internal and external stakeholders Proficiency in English is advantageous Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you! If you are excited by this fantastic opportunity and have what it takes, then click APPLY!.

Experience:

3 years required

Skills:

Business Development, Teamwork, Customer Relationship Management (CRM), English

Job type:

Full-time

• Schedule and conduct sales calls to established accounts and/or target accounts within a targeted industry.
• Schedule time for joint calls with sales professionals, targeting accounts to provide assistance with the sales process.
• Provide marketing support and knowledge within the company.
• Utilize a pro-active approach of cooperative teamwork in assisting sales professionals and managers throughout HWL (worldwide) to sell and support accounts.
• Develop and maintain positive relationship with targeted and existing accounts, and ensure that sales professionals servicing the accounts receive updates on the status.
• Continually improve knowledge of products and services, and follow the changes in industry to develop new products.
• Write up SOP for each secured customer, go through SOP with concerned operational parties to ensure that all understand the required processes and share SOP in common drive.
• Update all sales activities in Helios CRM on a weekly basis (before 05.00 p.m. of Sunday for sales activities of the same week).
• Must be available for relocation.
• Perform other duties as required.
• Work Location at Laemchabang Office, Sriracha, Chonburi.
• About You.
• Bachelor's Degree in Business, Transportation, Supply Chain Management, or a related field of study required.
• Master's Degree preferred.
• Minimum 3 years related experience required.
• Minimum 3 years industry experience preferred.
• Must be able to read, write, and communicate fluently in English.
• Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from management, employees and vendors.
• Proven "business-to-business" sales experience in the transportation, logistics, or supply chain management industry.
• Demonstrated success at relationship selling.
• Broad understanding of value added selling techniques and business management.
• Strong written and oral communication skills.
• Strong interpersonal and presentation skills.
• Ability to work in a multi-team environment.
• About our Benefits.
• A strong Team Spirit and a lot of fun together.
• A safe, multi-cultural and inclusive environment.
• Individual opportunities for growth and development.
• Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!.
• If you are excited by this fantastic opportunity and have what it takes, then click APPLY!.

Experience:

5 years required

Skills:

Business Development, Market Research, Customer Relationship Management (CRM), English

Job type:

Full-time

• Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. The Vertical Industries Rep ...
• Prospect and acquire new customers within the assigned vertical through cold calling, networking, referrals and market research. Develop an understanding of the vertical supply chain needs / requirements. Provide market intelligence and customer feedback to help refine service offerings. Build strong relationships with targeted customers / decision makers. Collaborate closely with internal team, i.e. products, pricing and customer service to ensure a seamless solution proposal. Lead / conduct monthly business review, quarterly business review to understand if any service issues and effectively drive service improvement. Update all sales activities in CRM/HISA in a timely manner. Ensure Book of Business is up to date. Maintain an active and quality sales pipeline aligned with annual sales target. Attend industry events, exhibitions and customer meetings as needed. Support local Sales to close businesses as IV expertise whenever needed. Regular review of business development with superiors. Achieve sales targets and the required KPIs. Other tasks and responsibilities which may be assigned as and when required by your supervisor / manager About You Bachelor's Degree in Business, Transportation, Supply Chain Management, or a related field of study required. Minimum 5 years related experience required. Minimum 5 years industry experience preferred Must be able to read, write, and communicate fluently in English. Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from management, employees and vendors. Proven "business-to-business" sales experience in the transportation, logistics, or supply chain management industry. Broad understanding of value added selling techniques and business management Strong written and oral communication skills. Strong interpersonal and presentation skills. Ability to work in a multi-team environment. About our Benefits A strong Team Spirit and a lot of fun together A safe, multi-cultural and inclusive environment Individual opportunities for growth and development Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you! If you are excited by this fantastic opportunity and have what it takes, then click APPLY!.

Experience:

2 years required

Skills:

Leadership Skill

Job type:

Full-time

• Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. The Operations Associate pl ...
• This is an important role within the Seafreight Department, dedicated to delivering an outstanding customer experience and building strong, long-term relationships. The role centers on understanding customer needs, providing timely and accurate solutions, and ensuring seamless communication throughout the service process. Your primary focus will be on creating trust and satisfaction at every interaction, while supporting operational excellence and sustainable growth. You will be working closely with all functions under Thailand Seafreight team, all Hellmann' station as well as regional team, you will spearhead strategic initiatives, implement technology-driven solutions, and foster a culture of continuous improvement to strengthen service delivery, compliance, and customer satisfaction. Key Objectives Deliver Exceptional Customer Experience Build and Strengthen Customer Relationships Ensure Service Accuracy and Reliability Drive Continuous Improvement in Customer Service Center points of contact across all functions under Seafreight Support Operational Excellence About You Key Objectives - Deliver Exceptional Customer Experience - Build and Strengthen Customer Relationships - Ensure Service Accuracy and Reliability - Drive Continuous Improvement in Customer Service - Center points of contact across all functions under Seafreight - Support Operational Excellence.
• Customer Relationship Management Serve as the primary point of contact for assigned customers and/or area, ensuring all inquiries are handled promptly and professionally Develop strong relationships by understanding customer business needs, priorities, and expectations Maintain regular communication with customers to provide updates on shipments, resolve issues, and build trust Service Coordination & Execution Coordinate with internal teams (Operations, Sales, Finance, and Customs) to ensure timely and accurate execution of shipments Monitor shipment milestones and proactively inform customers of any changes or potential delays Ensure all customer requirements (documentation, compliance, special instructions) are met accurately and on time Issue Resolution and Escalation Handle customer complaints and service failures with empathy and urgency Investigate root causes of issues and implement corrective actions to prevent recurrence Escalate complex problems to team leader and/or management while maintaining ownership until resolution Performance Monitoring & Reporting Track service performance metrics such as on-time delivery, accuracy of documentation, and customer satisfaction Prepare and share regular status reports with customers and internal stakeholders Identify trends in customer feedback and propose improvements Continuous Improvement & Customer Advocacy Collect feedback from customers to identify pain points and improvement opportunities Collaborate with internal teams to implement process enhancements that improve responsiveness and service quality Act as the voice of the customer within the organization, ensuring their needs are considered in operational decisions Documentation & Compliance Ensure accurate and timely documentation of all customer interactions, shipment details, and service agreements. Maintain compliance with company policies, industry regulations, and customer-specific requirements. Support audits and quality checks by providing complete and accurate records.
• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field Experience: Minimum 2-3 years of experience in customer service, preferably in logistics, freight forwarding, or supply chain operations Proven track record of managing customer relationships and resolving service issues effectively will be considered as a plus Skills & Competencies: Strong communication and interpersonal skills with ability to build trust and rapport Excellent problem-solving and conflict-resolution abilities High attention to detail and accuracy in handling documentation and customer requirements Ability to work under pressure and manage multiple priorities in a fast-paced environment Collaborative mindset to work effectively with cross-functional teams Technical Knowledge: Basic understanding of sea freight operations and logistics processes Proficiency in MS Office (Excel, Word, Outlook) Familiarity with Cargowise One is an advantage but not mandatory Personal Attributes: Customer-first mindset with a proactive and positive attitude Adaptability and willingness to learn and improve continuously Strong sense of responsibility and accountability Reporting line Disciplinary (solid line): Customer Service Supervisor and/or Manager Functional (dotted line): n/a Functional Lead (if applicable): n/a Subordinates: no direct report, may need to supervise group of trainees About our Benefits A strong Team Spirit and a lot of fun together A safe, multi-cultural and inclusive environment Individual opportunities for growth and development Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you! If you are excited by this fantastic opportunity and have what it takes, then click APPLY!.

Experience:

5 years required

Skills:

Business Development, Teamwork, Customer Relationship Management (CRM), English

Job type:

Full-time

• Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. The Field Sales Representat ...
• Developing existing accounts and close new business. Schedule and conduct sales calls to established accounts and/or target accounts within a targeted industry. Schedule time for joint calls with sales professionals, targeting accounts to provide assistance with the sales process. Provide marketing support and knowledge within the company. Utilize a pro-active approach of cooperative teamwork in assisting sales professionals and managers throughout HWL (worldwide) to sell and support accounts. Develop and maintain positive relationship with targeted and existing accounts, and ensure that sales professionals servicing the accounts receive updates on the status. Continually improve knowledge of products and services, and follow the changes in industry to develop new products. Write up SOP for each secured customer, go through SOP with concerned operational parties to ensure that all understand the required processes and share SOP in common drive Update all sales activities in Helios CRM on a weekly basis (before 05.00 p.m. of Sunday for sales activities of the same week) Must be available for relocation. Perform other duties as required. Work Location at Laemchabang Office, Sriracha, Chonburi. About You Bachelor's Degree in Business, Transportation, Supply Chain Management, or a related field of study required. Master's Degree preferred. Minimum 5 years related experience required. Minimum 5 years industry experience preferred Must be able to read, write, and communicate fluently in English. Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from management, employees and vendors. Proven "business-to-business" sales experience in the transportation, logistics, or supply chain management industry. Demonstrated success at relationship selling. Broad understanding of value added selling techniques and business management Strong written and oral communication skills. Strong interpersonal and presentation skills. Ability to work in a multi-team environment. About our Benefits A strong Team Spirit and a lot of fun together A safe, multi-cultural and inclusive environment Individual opportunities for growth and development Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you! If you are excited by this fantastic opportunity and have what it takes, then click APPLY!.

Skills:

Accounts Payable, Accounting

Job type:

Full-time

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 20 locations worldwide. For the better. Together. The Accounting Operations As ...

Experience:

5 years required

Skills:

English

Job type:

Full-time

• Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. This position is in the Sea ...
• Lead the company's Customs Specialist and Consultancy efforts, including verifying master files, providing HS Code classification advice, managing customs privileges and regulations, handling new product imports, and obtaining Customs Advance Rulings. Oversee Customs Registration and Certifications, such as extending Customs AEO status, managing Free Zone registrations, and registering with any required government sectors Conduct internal audits to ensure full compliance with customs formalities, provide training and guidance to customs personnel, and ensure 100% compliance with all relevant government departments Coordinate with government agencies, including the Customs Department and other relevant authorities Manage the customs team in all locations, resolve operational issues with customers, and ensure customs formalities maximize benefits in accordance with regulations Monitor the clearance process and ensure KPI targets are met Transfer knowledge to the customs team on areas needing improvement and provide guidance on preventative actions Handle customs disputes, legal escalations, and complex issues with customs authorities Ensure all customs inquiries from internal and external customers are responded to promptly Participate in joint sales calls with Sales, KAM, or Product teams as needed Perform a 100% check on any new or ad hoc customs entry before submission Serve as a backup for the second check of entries if Customer Service is unavailable Handle other tasks as assigned by Head of Seafreight - Thailand About You Minimum 10 years of relevant industry experience, with a strong background in freight forwarding Minimum 5 years of team management experience Holding Active Customs Specialist Certification (AEO License) Comprehensive knowledge of airfreight and seafreight customs processes and related documentation Proven ability to transfer knowledge, resolve customs issues, and develop innovative customs solutions Excellent team player with strong relationship-building skills Willingness to travel across provinces to meet with Customs Officers and customers as required Up-to-date knowledge of customs laws and regulations, with the ability to share this information with internal and external stakeholders Proficiency in English is advantageous About our Benefits A strong Team Spirit and a lot of fun together A safe, multi-cultural and inclusive environment Individual opportunities for growth and development Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you! If you are excited by this fantastic opportunity and have what it takes, then click APPLY!.