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Senior Analyst, Strategic Operations
atSiteMinderAs a Senior Analyst, Strategic Operations you will work closely with other members of the Strategic Operations team and business stakeholders in other functions like Product, Growth, Marketing, Sales and Customer.
You will combine multiple data sources and sound approaches & frameworks to analyse performance across markets, customers and products, identify target customers for high value initiatives, define key metrics, and come up with best in class ways to present these back to the business (scorecards, dashboards, presentations, visuals, etc.).
As the Senior Analyst, Strategic Operations your primary responsibilities will include:
- Partner with Product, Strategic Operations and Operations stakeholders to prepare for recurring deep dives on Business Performance (e.g. Product QBRs, Market & Business reviews, etc.)
- Focus on automation and streamlining efforts required in data collection to spend more time on deep insights & storytelling
- Run ad-hoc deep dives and analyses to answer questions on business performance and support ongoing projects
- Analyse business drivers across multiple platforms and levers to identify opportunities, issues and solutions that will deliver the most value for SiteMinder: e.g. user behaviour and friction points in product, root causes of customer churn in certain geographies, adoption for new product features and impact on user lifetime value
- Help senior-level business stakeholders make informed decisions about which initiatives to tackle through initiative sizing and data insights (e.g. for product roadmaps)
To be successful in this role:
- You have 3-5 years of work experience and a background in business analysis, strategy consulting, finance, or technology startupsYou enjoy analysing business drivers and levers, getting deep into the data, using first principles thinking, and consistently delivering great results
- You enjoy mentoring junior colleagues, and contributing to the team's collective knowledge by sharing best practises and past learnings
- You have excellent communication skills and the ability to translate complicated technical analysis into compelling narratives that can be used to influence senior leaders
- You have experience extracting, manipulating and interpreting data using SQL (SSMS, Amazon Athena/Redshift, etc.)
- You have experience with Excel and/or Google sheets and are confident analysing data + building models in excel using excel functions (lookups, pivots, formatting, manipulation and transformation, visualisation)
- You have experience navigating Salesforce and Tableau or a willingness to learn
- Bonus: You have experience with advanced analytical tools like R, Python
- Bonus: You have experience with data transformation tools like DBT
Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.
Why join SiteMinder
At SiteMinder, you'll do the best work of your career. We're the trailblazers of our industry and our enemy is closed thinking, so you'll have the chance to be creative and question the status quo. Every day, you'll have new problems to solve - and meet new people to learn from. We continue to grow rapidly and we're committed to supporting the learning you need as you grow with us.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Analyst
Job type
- Full-time
Company overview
SiteMinder is the leading cloud-based hotel distribution platform, empowering hotels of all sizes to attract, reach, and convert guests worldwide. Our award-winning solutions serve both independent properties and hotel groups, delivering a seamless global customer experience.
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Why join us: We are a fun and dedicated team of industry professionals who continually push the boundaries in online distribution technology, sales and customer support. We love working in the hospitality industry. It’s a lot of fun and we think it’s full of great people, running great hotel businesses, that ... Read more
Benefits
- Professional development
- Five-day work week
- Job training
- Paid holidays
- Social Security
- Performance bonus
- Learning & Development Opportunities