Bilingual Customer Onboarding Specialist - English & Mandarin

As our Customer Service Specialist you be providing software training to our Mandarin speaking customers via video where you'll use an engaging and informative style to ensure our customers understand how to use the products and benefit from all its features.

We provide you with the product and internal software training and pair you with a seasoned buddy to perform mock training before we have you training our customers.

All we ask of you is an amazing, go getting attitude and your passion for providing and striving for a positive customer experience (this we can't train!).

Who we are

Ever booked hotel accommodation on Booking.com, Expedia or TripAdvisor? Chances are, you've used SiteMinder. Our goal is to liberate hoteliers with technology that makes a world of difference, and we do that by helping them find and acquire guests online.

We are the world's leading guest acquisition platform for hotels, supporting 35,000 hotels in 160 countries to generate more than 87 million reservations on our platform each year.

As Bilingual Onboarding Service Specialist - English & Mandarin your primary responsibilities will include:

• Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation
• Deliver a high standard of customer training on the chosen SiteMinder product via telephone or Skype
• Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service
• Take ownership of customer's problems and seek to identify, respond and resolve any customer issues

The ideal candidate will possess:

• You will have sound written and verbal communication skills in English and Mandarin with a positive and engaging phone manner
• You will have proven customer service experience with a passion for providing a premium customer experience
• You are tech savvy with a sound knowledge of all things technology
• You have worked towards targets and are goal oriented but always thinking about the customer experience
• Experience in the hotel industry or in a SaaS company is a plus!

How to apply

Does this job sound like you? If yes, please apply with a copy of your resume and our Talent Acquisition team will be in touch.

Why join SiteMinder?

Working at SiteMinder has its perks. At SiteMinder we have a fun, friendly, relaxed environment and our people love the work hard, play hard camaraderie they share with their teams. We offer some pretty cool perks too including; shadow equity plan, fruit & healthy snacks, your birthday on us, community outreach programme and heaps of cool social events.