Shopee (Thailand) Co., Ltd.
Special Project (SPX Express)
atShopee (Thailand) Co., Ltd.Department
LevelExperienced (Team Lead)
LocationThailand - Bangkok
Job Description:
The scope of this role is quite fluid and could cover multiple areas focusing on improving overall user experience, the operation, and growth of SPX
- Conduct analysis to identify improvement area to bring SPX buyer experience to exceed industry standard
- Conduct focus group and interviews, gather data qualitatively and quantitatively to understand user painpoint throughout user journey
- Set up social listening and feedback collection channel to closely monitor user perception toward SPX
- Work closely QA/QC team to set service standard and drive enforcement throughout the whole value chain to improve service quality
- Manage associates in the team to support all implementation projects in SPX
- Become SWAT team for SPX once required
- Manage all stakeholders related to projects e.g. operation, procurement, and finance to have same understanding about their tasks of specific projects
- Break down activities into granular levels and ensure each of activities are done within expected dates
- Conduct daily/ weekly meetings to project member to ensure project smoothness
- Coordinate / collaborate with teams inside and outside shopee express
Requirements
- Bachelor or Master Degree in any fields
- More than 3-7 years’ experience in Consulting / Business Development/ logistics / construction projects
- High leadership and people management skills
- Very strong analytical skills and being an proactive initiator
- Logical thinking and strong problem solving skills
- Good team player
- Be able to fit in with fast pace culture
- Chinese is a plus advantage
- Excellent written and verbal communication skills in English
- Well-developed interpersonal and communication skills. Able to communicate clearly and concisely. Excellent in stakeholder management
Salary
- Negotiable
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Information Technology
Location:Bangkok
Website:careers.shopee.co.th
Founded in:2015
Ranking:4/5
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Head office: Shopee
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
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