Shopee (Thailand) Co., Ltd.
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Senior Operational Risk Management (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Identify potential operational risks that could disrupt business activities
- Able to analyze root causes, potential consequences, and the likelihood of operational risks occurring
- Identify areas of high risk and assist in developing proper SOP in mitigating risk issues
- Establish relevant Operational Risk Management Manual, Policy, and SOP, and also maintain these will be up-to-date and practical
- Review SPX SOP's and flag fraud/risk gaps and provide the quick-win and long-term improvement
- Track and monitor progress of incident resolution
- Coordinate with relevant functions and stakeholders to ensure closure and resolution of incidents
- Monitor critical operational process to ensure smooth execution and identify anomalies
- Implement controls to minimize risks
- Lead for Business Continuity Management (BCM) Development
- Coordinate with internal teams and external partners to quickly resolve incidents and minimize impacts on business operations
Requirements
- Bachelor's Degree or higher in Business related; Business Administration, Risk Management, Finance, Logistic, Legal.
- Experience 3-5 years working experience with;
- Risk management / audit / internal control / legal
- Experienced in business continuity, risk management, logistics operations activities, or supply chain management is preferred
- Familiarity with business continuity standards (e.g., ISO 22301) and relevant regulatory requirements
- Understanding of logistics processes, operational risk management frameworks and methodologies, supply chain management and regulatory compliance
- Experienced with industry tools and technologies, such as fleet management systems or warehouse management systems (WMS) is a plus
- Computer Skill literacy; Google Workspace (G-Suit) / MS Office; Excel, Word, PowerPoint / Canvas / Power BI
- Proficiency in risk assessment tools, business continuity planning tools and data analysis software
Salary
- Negotiable
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
