Shopee (Thailand) Co., Ltd.
Seller Ops Project Management Lead - Supply Chain (Shopee)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Lead and manage a project portfolio such as Seller Speed Policy, Logistic Performance Initiatives, Supply chain Excellences projects.
- Set strategic direction for the team, balancing seller compliance, buyer experience, and logistics efficiency.
- Continuously benchmark competitors, industry standards, and policy changes to identify gaps and opportunities, and propose proactive strategies for Shopee.
- Drive end-to-end project delivery, ensuring alignment across stakeholders (Seller Ops, LM, FM, Policy, Tech, Commercial) and timely execution.
- Improve seller user experience by translating complex supply chain requirements into clear and seller-friendly processes/policies.
- Build, guide, and motivate the sub-team, ensuring high performance, capability development, and strong ownership of deliverables.
- Monitor project performance, resolve roadblocks, and provide structured updates, risks, and recommendations to senior management.
- Champion process innovation to increase speed, reliability, and clarity of seller logistics operations.
- Lead and manage incident resolution or ad-hoc issues that could impact seller operations, ensuring root cause solutions are embedded into future processes.
Requirements:
- Bachelor’s Degree in Business, Supply Chain, Economics, Industrial Engineering, or a related field.
- 3+ years of experience in project management, supply chain, logistics, or e-commerce operations.
- Strong analytical skills and ability to translate data/insights into strategic actions.
- Skilled in stakeholder management, able to influence and align across multiple functions.
- Strategic thinker with curiosity for competitor trends and industry best practices.
- High sense of ownership, detail orientation, and ability to perform under pressure.
- Excellent communication skills in Thai and English (verbal & written).
- Proficiency in G-Suite (Excel/Sheets, Slides/Docs)
- SQL/data management skills are a plus.
Skills required
- Compliance
- Industrial Engineering
- Excel
- English (Excellent)
Experience required
- 3 years
Skills optional
- SQL
Salary
- Negotiable
Job function
- Supply Chain
- Management
- Strategy / Planning
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
