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SCS Onboarding Coordinator (Contract)

atShopee (Thailand) Co., Ltd.
Department Business Development and Partnerships
LevelEntry Level
LocationThailand - Bangkok

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.


About the Team:
As a Consignment Onboarding Specialist, you will play a pivotal role in managing the onboarding process for consignment partners, ensuring seamless integration and ongoing collaboration. You will be responsible for establishing strong relationships with partners, understanding their needs, and guiding them through the onboarding journey. Your attention to detail, strong communication skills, and ability to navigate complex processes will contribute to the success of our consignment program.

Job Description:
  • Lead the onboarding process for new consignment partners, from initial contact to full integration.
  • Collaborate with cross-functional teams to gather necessary information and resources for onboarding.
  • Conduct orientation sessions to educate partners on program requirements, policies, and procedures.
  • Ensure all necessary documentation, contracts, and agreements are completed accurately and in compliance with Shopee’s policies.
  • Provide guidance to partners on documentation requirements and assist in resolving any issues or discrepancies.
  • Conduct system training and ongoing support to partners on using our systems and platforms effectively.
  • Address partner inquiries and provide timely assistance to resolve any issues or concerns.
  • Monitor partner performance metrics and provide regular reports to internal stakeholders.
  • Identify trends and opportunities for improvement, making recommendations to optimize partner performance.

Requirements:
  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Minimum of 2 years of experience in a similar role, preferably in consignment, retail, or e-commerce.
  • Strong understanding of supply chain management and logistics processes.
  • Excellent communication and interpersonal skills, with the ability to build rapport with partners and internal teams.
  • Detail-oriented with a focus on accuracy and compliance.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Knowledge of inventory management systems and e-commerce platforms is a plus.
Salary
  • Negotiable
Job type
  • Full-time

Company overview

Size:2000-5000 employees
Industry:Information Technology
Location:Bangkok
Website:careers.shopee.co.th
Founded in:2015
Ranking:4/5

Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...

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Why join us:

Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...

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Head office: Shopee
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