Shopee (Thailand) Co., Ltd.
Recovery Operations (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Support operations to run smoothly in reverse flow and exception order management flow operations
- Analyze exception order root cause and point of occurrence to reduce number of exception orders
- Identify gaps for improvement in-station parcel compliance and coordinate with relevant teams to improve process more efficiently and effectively
- Manage dispute operations for internal and external SPX operating model
- Reconcile stuck loss to comply with exception process and SOC for liquidation
- Align with CX team on handling process, SLA days from Ops feedback
- Make decision on complicated case from ticket/ stuck order for loss and claim process
- Analyze and report Recovery team OKR and project/ initiatives progress to Team Lead
Requirements:
- Bachelor's degree with 1-2 years of related experience
- Ideally from logistics, operations management, or data analysis background
- Strong interpersonal, analytics, and problem-solving skills
Salary
- Negotiable
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
