Shopee (Thailand) Co., Ltd.
Quality Control Support (SPX) (Contract)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Assist the hub team in addressing seller-related issues, resolving challenges quickly to ensure a seamless experience for sellers.
- Oversee pickup operations, manage escalations, and ensure smooth and efficient service delivery.
- Investigate missed pickups, identify root causes, and implement improvements to prevent future issues.
- Collaborate with the hub team to resolve stuck orders and maintain efficient order flow.
- Provide daily operational support, ensuring processes stay on track and service goals are met.
Requirements:
- Bachelor's degree or above, no specific field required. (Fresh Graduates is welcome)
- Proficiency in Microsoft Office; Excel knowledge is a plus
- Good attitude, logical thinking and strong analytical and problem solving skills.
- Ability to adapt and thrive in fast-pace dynamic environment.
- Excellent communication and teamwork abilities.
- Availability to work in the office 5 days a week and 1 day from home
Salary
- Negotiable
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
