Shopee (Thailand) Co., Ltd.
Production Support (Shopee)
atShopee (Thailand) Co., Ltd.The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.
Job Description:
- Issue Identification & Resolution, analyze and troubleshoot issues reported by the CS and business teams. Provide quick workarounds and solutions to minimize operational disruptions. Escalate critical issues to the regional team when necessary.
- Communication & Stakeholder Management, collaborate with regional teams to explain and resolve issues. Maintain clear and continuous communication with the business team throughout the incident lifecycle.
- Prioritization & Impact Assessment, assess issue severity and prioritize fixes to ensure timely resolution. Query affected orders or users to determine critical impact levels.
- Product & Process Improvement, understand the features and functionalities. Regularly share issue insights with the team, propose feature improvements based on recurring problems, and provide necessary data to support feature requests.
- Documentation & Knowledge Sharing, track and document issues, resolutions, and best practices. Contribute to knowledge-sharing initiatives to improve troubleshooting efficiency.
Requirements:
- Detail-oriented with a demonstrated ability to self-motivate and follow through on projects.
- Self-starter and a quick learner, independent and flexible, with strong customer focus.
- Effective troubleshooting skills, a great problem solver with the ability to take system problem and structure an action plan
- Strong stakeholder management skills with a customer-oriented and execution-focused mindset.
- Strong verbal and written communication skills and English speaking is a must to collaborate with internal stakeholders.
- Ability to work in a fast-paced with minimal assistance and dynamic environment.
- Fresh grad or 1 - 2 years of work experience in the E-Commerce or internet service industry is a plus.
Salary
- Negotiable
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
