Shopee (Thailand) Co., Ltd.
Performance Control Tower (SPX) (Samut Prakarn)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Cross Function with Recovery Team for loss dispute/ follow up
- Analyse & Follow up Loss internal SOC RC
- Analyse & Follow up with LH for TP lost
- Lost, Stuck, Hi Value Target by %loss
- Stuck Lost Trend Analysis
- Miss Sort Coordinator to Engineer/ LM
- Product Feature Control Tower
- Training new feature implementation
- Request to update AWB sort codes
Requirements:
- Bachelor's degree in business administration, operation management, logistic management is plus
- Knowledge on Operational activity and limitation
- Strong Analysis to deep dive in detail and hypothesis for root cause
- Essential cross-functional working skills with strong analytical thinking, initiative and results-driven.
- Excellent written and verbal communication skills in English
- G- Strong Analysis skill
Salary
- Negotiable
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
