Shopee (Thailand) Co., Ltd.
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Performance Control Tower (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- KPI controller of 3SOC 6RC plus 2025 growth SOC4 and +1 New NERC C Yasothorn
- Ops Check In Dash boad and Gap to follow up/ working together with SOC / RC Leads/ Across
- Mile
- Follow up MM Ops for newly expansion hub/ RC
- SOC RC Initiatives Project improvement , SLA improvement
- Summarize and investigation Rec Ops data (Meeting : [SPX Ops x Opx] - MM weekly meeting)
- Connect with BI / Product for enhancement/ Implementation
Overall Control of
- Quality Control (Skilled)
- Cross Function with Recovery Team for loss dispute/ follow up
- Analyse & Follow up Loss internal SOC RC
- Analyse & Follow up with LH for TP lost
- Lost, Stuck, Hi Value Target by %loss
- Stuck Lost Trend Analysis
- Miss Sort Coordinator to Engineer/ LM
- Product Feature Control Tower
- Training new feature implementation
- Request to update AWB sort codes
Requirements:
- Bachelor's degree in business administration, operation management, logistic management is plus
- Experience in team management.
- Experienced of E Commerce SLA
- Strong Analysis to deep dive in detail and hypothesis for root cause
- Strong Leadership as KPI controller
- Strong Communication and follow up skill
- Work under pressure, short timeline
Salary
- Negotiable
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
