Shopee (Thailand) Co., Ltd.
Performance Control First & Last Mile (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Lead high-impact strategic initiatives and projects related to buyer experience; translate FLM gap issue into actionable strategic and operational initiatives that improve FLM performance
- Monitor overall FLM performance related to team main KPI metrics (% FM pickup, %Ontime, % 1st attempt, FLM Productivity)
- Monitor and analyze FLM performance and identify opportunities for improvement.
- PMO cross-functional management for FLM performance to enhancement with core SPX operations improvement, operational compliance
- Provide clear, data-driven, and actionable insights to internal stakeholders by simplifying complex datasets into digestible reporting formats
- Leverage analytical tools and performance dashboards to track quality metrics and ensure consistent delivery excellence across the buyer journey
- Set clear goals, provide regular feedback, and ensure team alignment with business direction
Requirements:
- Bachelor's degree in any field.
- Excellent presentation and problem solving skills
- Experienced in working with Management
- Strong analytical, problem-solving skills, and communication skills
- Entrepreneurial, self-driven, good leadership, and strong verbal communication skills to facilitate cross-function interactions and discussions
- Advanced working Google workspace and SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with non-relational databases
- Ready to work in a fast-paced, dynamic environment with tight deadlines and changing priorities
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Management
- Strategy / Planning
- Distribution / Logistics
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
