Shopee (Thailand) Co., Ltd.
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Operations Trainer - Contract (SPX)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Develop and execute training programs tailored for ground operation teams
- Create and update training materials & working manuals for SOP compliance
- Conduct both online and offline training sessions to ensure team competency
- Evaluate training effectiveness & learner performance through structured assessments
- Analyze training data and generate reports to drive continuous improvement
- Collaborate closely with CTO, SOC, Middle Mile, PMO, and Product teams to align training with business needs
- Lead end-to-end training project management to enhance operational execution
Requirements:
- 2+ years of experience in training, operations, or related fields
- Ability to work in a fast-paced & high-pressure environment
- Strong analytical skills for training evaluation and performance tracking
- Background knowledge of tech companies, backend systems, or logistics operations is a plus
- Excellent ability to simplify and translate complex SOPs into practical training content
- Proficiency in Google Workspace (Google Sheets, Google Slides, Google Forms)
- Proactive mindset & willingness to contribute beyond training to enhance SPX operations
Salary
- Negotiable
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
