Shopee (Thailand) Co., Ltd.
Merchant Operations (ShopeePay)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Act as the main point of contact for merchant related matters, promptly and efficiently addressing inquiries, concerns, and technical issues.
- Provide assistance in resolving issues for merchants, covering tasks such as onboarding, setting up staff accounts, and ensuring all merchant information is accurate and complies with the regulatory requirements.
- Initiation by identifying essential features and requirements for better merchant experience.
- Optimizing workflow by spotting and improving weak points and streamline workflow to elevate overall operational efficiency.
- Effectively liaise with related stakeholders such as Business development, Marketing, Product Management, Customer service to ensure best merchant satisfaction.
- Prepare necessary reporting by collecting, analyzing, and summarizing data trends.
Requirements:
- Bachelor's or Master's degree in Engineering, Business, or any related field. Maximum 3 years of working experience. Fresh graduates are welcome to apply Effective communication skills and good command of English.
- Proficient in working with numbers and data organization, especially with MS
- Excel or Google Sheet.
- Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment.
- Strong logical thinking and problem solving skills with initiatives.
- Can-do attitude, eager to learn, detail oriented, good interpersonal skill, and team player.
- Able to solve complex problems through data analysis. (SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.)
Salary
- Negotiable
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
