Shopee (Thailand) Co., Ltd.
Key Account Management (Shopee Express) (Contract)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Online lead sourcing via online search or partners referral program to find potential expansion partners according to the requirement.
- Pitch, onboard, and train new expansion partners on a monthly basis.
- Monitor, evaluate and solve issues related to performance KPI (>97% SLA).
- Day to day solving of operational issues with partners, and monthly processing of payments to partners.
- Actively coordinate with partners and IC fleet to solve CX cases within 20 hours.
- Handling dispute lost and claim for partner with recovery team.
- Manage backlog (unsuccessful delivery) vol and foresee potential problem due to high vol of backlog.
- Manage LH management, COD management, Stuck & Lost orders.
- Monitor and solve incoming partner issues during Sat/ Sun.
Requirements:
- Bachelor's degree request
- Strong negotiation and presentation skills.
- Ability to analyze data
- Basic proficiency in Microsoft office(Excel, Words, Powerpoint)
- Have a good sense of process understanding and workflow optimization.
- Good at communication, negotiation, and problem-solving.
- Work independently and proactively take on new responsibilities where most needed.
- A proactive, fast learner, team player with ability to work in dynamic environments.
Salary
- Negotiable
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
