Shopee (Thailand) Co., Ltd.
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Junior Project Operations (Fraud & Chargeback) (ShopeePay)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Analyze fraud patterns of card transaction data to proactively detect potentially fraudulent activities, investigate suspicious behavior, and escalate confirmed fraud cases as needed
- Provide feedback on fraud detection rules, alerts, and system enhancements through data analysis and and identifying potential cases through the use of in-house tools to update and query the database
- Manage the full cycle of chargeback processes related to card fraud and service-related claims including comprehensive documentation preparation and ensuring accurate and timely submission to card networks
- Evaluate fraud-related disputes and submit representments or accept liability based on scheme rules and evidence
- Track dispute performance metrics (e.g., chargeback ratio, win rates, time-to-resolution), develop well-defined tools to enhance the fraud and chargeback performance
- Support cross-functional initiatives, e.g. PM team, Regional Risk team, and Compliance, aimed at improving the efficiency and effectiveness of fraud and chargeback operations
Requirements:
- Bachelor’s or Master’s degree in Engineering, BBA, or any related field. Fresh graduates are welcome to apply
- Ability to analyze big data for patterns or business trends, and take findings and communicate them effectively
- Proficient in working with numbers and data organization, especially with MS Excel or Gsheet
- Detail-oriented and organized. Works well in a small team environment
- Excellent interpersonal, communication skills and good command of English
- Proficient in using SQL to analyze data, drive insights, and create dashboards and visualizations is a plus
Salary
- Negotiable
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
