Shopee (Thailand) Co., Ltd.
Junior Project Operations (Customer Care)
atShopee (Thailand) Co., Ltd.Department
LevelEntry Level
LocationThailand - Bangkok
Job Description:
- Ensure timely acknowledgment and resolution of complaints while keeping complainants informed throughout the process
- Lead root cause analysis and in-depth investigations to understand issues and drive resolution, particularly for high-severity complaints
- Coordinate with cross-functional teams to gather accurate information and ensure effective case resolution
- Monitor the implementation of corrective actions and improvements to enhance overall customer experience
- Maintain proper documentation of complaint outcomes and ensure reporting is accurate and timely for management review
- Provide guidance to the complaint handling team, fostering high performance, motivation, and continuous development ensuring complaint handling meets expected service standards
Requirements:
- Bachelor’s or Master’s degree in any field
- 0 – 3 years of work experience; prior experience in front-line customer service is a plus
- Strong communication and interpersonal skills, including active listening, effective questioning, conflict resolution, and a good command of English
- Demonstrated problem-solving and leadership abilities
- Comfortable working with data and numbers
- Ability to work efficiently in a dynamic, fast-paced, and diverse environment
Salary
- Negotiable
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Information Technology
Location:Bangkok
Website:careers.shopee.co.th
Founded in:2015
Ranking:4/5
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Head office: Shopee
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
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