Shopee (Thailand) Co., Ltd.
Junior Project Operations (Card Operations) (ShopeePay)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Own and manage end-to-end operations for both payment and card services, ensuring smooth execution, timely issue resolution, and service quality.
- Oversee key operational processes, including card issuance, delivery, activation, reissuance, transaction monitoring, and user issue resolution.
- Monitor system-wide abnormalities across modules and platforms; coordinate with tech teams, vendors, and external partners to resolve issues effectively.
- Proactively identify gaps and inefficiencies, and drive initiative improvements with an entrepreneurial mindset and strong ownership.
- Apply analytical techniques to uncover operational risks and bottlenecks, and turn complex data into actionable insights to support strategic decisions.
- Build and maintain automation tools, dashboards, and reports to enhance monitoring and reduce manual workload.
- Maintain SOPs and escalation workflows, while aligning with internal teams on SLAs and cross-functional procedures.
- Lead continuous improvement initiatives to scale operations effectively and support business growth.
Requirements:
- Bachelor’s or Master’s degree in Engineering, BBA, or any related field.
- Effective in fast-paced, complex environments with strong problem-solving, leadership, and analytical skills. Detail-oriented, organized, and a strong team player.
- Customer-oriented, open-minded, eager to learn, have good interpersonal skills, communication skills and good command of English
- Flexible with working hours to handle issues that may arise at unusual times.
- Proficient in data handling and organization, especially with MS Excel or Google Sheets.
- Ability to solve complex problems using data analysis; experience with SQL and coding (e.g., Google Apps Script, JavaScript, Python) is a plus.
- Has passion for the FinTech industry
Skills required
- Automation
- Data Analysis
- SQL
- English (Good)
Experience required
- any or no experience
Skills optional
- Javascript
- Python
Salary
- Negotiable
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
