Shopee (Thailand) Co., Ltd.
Customer Service L2 (ShopeeFood)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Able to identify and solve any related issues for buyer and merchant in ShopeeFood
- Coordinate with partners/banks in order to check transactions status and any related Financial issue for buyer and merchant
- Support partners on solving third party’s technical issues
- Support partners/banks on any customer problems
- Manage complaint cases or any legal issue related.
- Coordinate and support with other teams internally on related operations issues, e.g. Product and Marketing
Requirements:
- Bachelor's Degree in any fields
- 1 year experience in operations field or more
- Gave customers centrics mindset
- Good analytical and problem solving skills
- Strong communication skills both written and verbal
- Strong human relation with others
- Able to communicate in English will be an advantage
- Able to work as a shift and on weekends
- Able to work flexible hours
- Able to working shift 5 days a week (day off varies)
Experience required
- 1 years
Salary
- Negotiable
Job function
- Customer Service
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
