Skills:

Business Development, Microsoft Office, Problem Solving, Risk Management, Negotiation, Budgeting, HACCP, ERP, GMP, English

Job type:

Full-time

• Strategic Operations Leadership.
• Develop and execute operational strategies aligned with the company's vision, business objectives, and growth plans.
• Lead and oversee the operations of multiple restaurant brands and locations to ensure consistent execution and operational excellence.
• Establish, review, and continuously improve operational standards, policies, and Standard Operating Procedures (SOPs).
• Financial & Business Performance.
• Drive revenue growth, profitability, and overall business performance across all operating units.
• Monitor and analyze key financial indicators including Sales, EBITDA, P&L, Food Cost, Labor Cost, and Operating Expenses.
• Develop and implement action plans to improve operational efficiency and maximize profitability.
• Multi-Unit Operations Management.
• Oversee Regional Managers, Area Managers, Branch Managers, and Operations teams.
• Ensure consistent execution of operational standards across all restaurant locations.
• Support restaurant openings, business expansion, and operational readiness for new stores.
• Customer Experience & Service Excellence.
• Ensure exceptional customer experiences by maintaining high standards of food quality and service.
• Monitor customer satisfaction metrics and implement continuous improvement initiatives.
• Lead customer recovery strategies and service excellence programs.
• Operational Excellence & Process Improvement.
• Drive continuous improvement initiatives to enhance productivity, operational efficiency, and cost optimization.
• Utilize business intelligence, ERP, POS systems, and operational dashboards to support data-driven decision-making.
• Lead cross-functional projects that improve operational effectiveness.
• People Leadership & Talent Development.
• Build, coach, and develop high-performing operations leadership teams.
• Develop succession planning and leadership development programs.
• Foster a high-performance culture through coaching, engagement, and accountability.
• Compliance & Risk Management.
• Ensure full compliance with Food Safety, HACCP, GMP, Occupational Health & Safety, and all applicable regulations.
• Oversee internal operational audits and ensure corrective actions are effectively implemented.
• Manage operational risks and business continuity initiatives.
• Cross-Functional Collaboration.
• Collaborate closely with HR, Marketing, Supply Chain, Finance, QA, Central Kitchen, and Business Development to achieve company objectives.
• Support strategic initiatives, promotional campaigns, and organizational transformation projects.
• Bachelor's degree in Business Administration, Hospitality Management, Restaurant Management, or a related field.
• MBA or equivalent postgraduate qualification is an advantage.
• Minimum.
• 10 years.
• of progressive leadership experience in restaurant, hospitality, or retail operations.
• At least.
• 5 years.
• in a senior leadership role overseeing multi-unit operations.
• Proven experience managing large-scale restaurant operations with multiple brands and locations.
• Strong financial acumen with solid understanding of P&L management, budgeting, cost control, and profitability analysis.
• Demonstrated ability to lead organizational change and operational transformation.
• Strong leadership, strategic thinking, communication, negotiation, and decision-making skills.
• Excellent analytical and problem-solving abilities.
• Proficiency in ERP, POS, Microsoft Office, and business intelligence tools.
• Excellent command of English is preferred.
• Sales Achievement.
• EBITDA.
• SSSG.
• QA Audit.
• Customer Satisfaction.
• Labor Cost Control.
• Employee Turnover.
• New Store Opening.
• Strategic Leadership.
• Business & Financial Acumen.
• Operational Excellence.
• Customer-Centric Mindset.
• People Development.
• Change Management.
• Data-Driven Decision Making.
• Stakeholder Management.
• Coaching & Mentoring.
• Problem Solving & Critical Thinking.
• Competitive Salary.
• Essential Well-being Fund.
• Consistency Reward: 500 Baht/Month.
• Performance Celebration: Twice-Yearly Bonuses.
• Annual Growth Adjustment.
• Provident Fund - Future-Ready Savings Plan.
• Yearly Health Boost Check-up.
• Total Health Coverage (OPD & IPD).
• Learning Expeditions & Global Exposure.
• Yearly Gatherings & Festive Events.
• Monthly Treats: Gift Voucher 1,500 Baht/Month & Exclusive Dining Discounts.
• Freedom to Dress - Express Yourself, Stay Professional.
• Quiet Room - Wellness Space.
• Tasty Treats & Snacks Hub.
• Balanced Workweek: 5 Days (9 AM-6 PM) with Flex-Time Freedom.
• Generous Leave & Public Holidays / WFH & WFA.
• Special Housing Loan Privileges.
• Emergency Assistance Loan.
• Technology Allowance for Work Enablement.
• Financial Support for Life Events.
• For more company information, please visit;.
• Company Website: https://www.maguro.co.th/.
• Page Facebook - Brand Maguro: https://www.facebook.com/magurogroup.
• Page Facebook - Brand Ssamthing Together: https://www.facebook.com/SSamthingTogether.
• Page Facebook - Brand Hitori Shabu: https://www.facebook.com/hitorishabu.
• Page Facebook - Brand Tonkatsu Aoki: https://www.facebook.com/TonkatsuAokiThailand/.
• Page Facebook - Brand CouCou: https://www.facebook.com/CouCouAllDay/.
• Page Facebook - Brand Bincho: https://www.facebook.com/bincho.washoku/.
• Page Facebook - Brand Kiwamiya: https://www.facebook.com/Kiwamiya.Thailand.
• Page Facebook - Brand Chopman: https://www.facebook.com/share/1A7nyXRnyP/?mibextid=wwXIfr.
• Page Facebook - Brand Kaiten Sushi Onodera Thailand: https://www.facebook.com/share/178nWLevzz/?mibextid=wwXIfr.
• Page Facebook - Brand Ippe Koppe Thailand: https://www.facebook.com/share/1CBrdAytBz/?mibextid=wwXIfr.

Experience:

1 year required

Skills:

Analytical Thinking, Data Analysis, Social media, Recruitment, Automation

Job type:

Full-time

• Research, analyze, and implement AI solutions to improve operational efficiency across the restaurant business.
• Design and optimize workflows using AI technologies such as Generative AI, AI Automation, Chatbots, Data Analytics, and Business Intelligence tools.
• Collaborate with cross-functional teams including Operations, Marketing, HR, IT, and Management to identify business pain points and develop practical AI-driven solutions.
• Manage and support AI tools and platforms used within the organization.
• Develop AI-powered processes to enhance areas such as recruitment, customer experience, CRM, social media content, and internal operations.
• Analyze business data and provide insights and recommendations through AI and digital solutions.
• Stay updated with emerging AI trends, technologies, and innovations relevant to the F&B industry.
• Prepare user guides, conduct training sessions, and support employees in adopting AI tools effectively.
• Coordinate with external vendors and technology partners regarding AI-related projects and systems.
• Bachelor's degree in Information Technology, Computer Science, Data Analytics, Digital Business, Business Technology, or related fields.
• 1-3 years of experience in AI Solutions, Digital Transformation, Automation, Business Technology, or related areas.
• Understanding of Generative AI, ChatGPT, AI Workflow Automation, Data Analytics, or related technologies.
• Experience in the restaurant, retail, or service industry is a plus.
• Strong analytical thinking and problem-solving skills.
• Ability to communicate and collaborate effectively with cross-functional teams.
• Passion for technology, innovation, and continuous learning.
• Experience with tools such as Power BI, Looker Studio, Zapier, Make, Notion AI, or other automation platforms will be an advantage.
• AI & Automation.
• Business Process Improvement.
• Data Analysis.
• Prompt Engineering.
• Workflow Design.
• Digital Transformation.
• Project Coordination.
• Presentation & Training Skills.
• Essential Well-being Fund.
• Consistency Reward: 500 Baht/Month.
• Performance Celebration: Twice-Yearly Bonuses.
• Annual Growth Adjustment.
• Provident Fund - Future-Ready Savings Plan.
• Yearly Health Boost Check-up.
• Total Health Coverage (OPD & IPD).
• Learning Expeditions & Global Exposure.
• Yearly Gatherings & Festive Events.
• Monthly Treats: Gift Voucher 1,000 Baht/Month & Exclusive Dining Discounts.
• Freedom to Dress - Express Yourself, Stay Professional.
• Quiet Room - Wellness Space.
• Tasty Treats & Snacks Hub.
• Balanced Workweek: 5 Days (9 AM-6 PM) with Flex-Time Freedom.
• Generous Leave & Public Holidays.
• Special Housing Loan Privileges.
• Emergency Assistance Loan.
• Technology Allowance for Work Enablement.
• Financial Support for Life Events.
• For more information about us, please visit;.
• Company Website: https://www.maguro.co.th/.
• Page Facebook - Brand Maguro: https://www.facebook.com/magurogroup.
• Page Facebook - Brand Ssamthing Together: https://www.facebook.com/SSamthingTogether.
• Page Facebook - Brand Hitori Shabu: https://www.facebook.com/hitorishabu.
• Page Facebook - Brand Tonkatsu Aoki: https://www.facebook.com/TonkatsuAokiThailand/.
• Page Facebook - Brand CouCou: https://www.facebook.com/CouCouAllDay/.
• Page Facebook - Brand Bincho: https://www.facebook.com/bincho.washoku/.
• Page Facebook - Brand Kiwamiya: https://www.facebook.com/Kiwamiya.Thailand.
• Page Facebook - Brand Chopman: https://www.facebook.com/share/1A7nyXRnyP/?mibextid=wwXIfr.
• Page Facebook - Brand Kaiten Sushi Onodera Thailand: https://www.facebook.com/share/178nWLevzz/?mibextid=wwXIfr.
• Page Facebook - Brand Ippe Koppe Thailand: https://www.facebook.com/share/1CBrdAytBz/?mibextid=wwXIfr.