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Guest Service Agent - Club Lounge
atBangkok Marriott Marquis Queen's ParkJob Number 21109316
Job Category Rooms & Guest Services Operations
Location Renaissance Bangkok Ratchaprasong Hotel, Nos. 4 & 13 Tambol Prathumwan Amphur Prathumwan (Samp, Bangkok, Bangkok, Thailand
Brand Renaissance Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
POSITION SUMMARY
Monitor club lounge for seating availability, service, safety, and wellbeing of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly. Wash dishes and serving utensils as needed. Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Document pertinent information in department logbook. Forecast additional meal requirements and communicate special requests to the kitchen.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Hospitality
Job type
- Full-time
Company overview
Marriott International’s value proposition as an inclusive employer is simple: Find Your World. With more than 5,700 properties and 30 brands worldwide, the opportunities in a Marriott career are endless. Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, ... Read more
Why join us: Marriott’s culture of “putting people first” is very close to my culture and it affords the opportunity to make a positive impact in many people’s lives.
Benefits
- Company uniform
- Learning & Development Opportunities
- Annual bonus
- Professional development