Main objectives  

• Contribute to the definition, planning, organization and execution of application monitoring and disaster recovery activities across Wealth Management IT
• Have a direct impact on the customer experience
• Resolve escalated complex or sensitive inquiries from both internal and external clients and ensure they are satisfied with the solutions and quality of service offered
• Act as a liaison between our delivery squads and operations teams, effectively communicating in both business and technical terms
• Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the team to enhance overall client experience
• Document all issue resolution and application knowledge as per defined standards as required

Qualification

• Bachelor’s Degree in Information Technology, Computer, or related field
• 0-1 year of experience in client application support role
• Knowledgeable in SQL scripts, DataDog, Splunk
• Knowledgeable in Windows OS, Unix and Linux
• Familiarity with IBM OSS/ISM, CRM2, AS400, Croesus
• Understand and follow Agile, DevOps delivery resulting in high velocity, high quality delivery
• Passionate in working in an application support team, with a focus on monitoring and responding to application reliability, security, and performance KPIs
• Able to read log files, identify errors and formulate paths to troubleshoot resolution
• Strong analysis and problem-solving skills are important
• Translation skills from business concept to solution design and from complex technical models to plain language Customer based explanations
• Ability to solve problems independently and creatively
• Ability to follow instructions and work in a team environment
• Fluent written and spoken English

Nice to have 

• Previous experience working with Western company
• Previous experience working with remote team
• Banking background 

What you will get from ATA IT

• 14 days’ vacation in first year
• Health insurance for staff & families
• Life insurance 
• Dental fee for staff & families
• Provident fund
• Monetary Assistance (Childbirth, Funeral, Basket Visit)
• Annual Party
• Annual Health Check
• Monthly Activities- Staff Birthday & Company Activities
• Social discuss & sharing knowledge
• Multi-national company with flexible working hours, but professional company culture
• WFH Policy